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1,327 reviews
4.9/5 average rating
Annette Blake
Randolph Kelman
"sergio Mauricio was extremely helpful, knowledgeable and genial. He demonstrated great interpersonal skills while multi tasking. his mannerism was second to none and it was a great pleasure to have him serve us and because of this attitude i would have no hesitation in recommending him to customers."
7 years ago
Google review
Connie Loblaw Colledge
"Just got our J325 two weeks ago and love it! Mike and everbody else at Jacuzzi London were exceptional. We have had a few questions after the install and Mike has answered our calls every time. It`s that kind of service that keeps you going back! Thanks guy`s, Herb and Connie"
7 years ago
Google review
winston wolf
"For anyone looking to buy a hot tub all I can say is this....don't buy a hot tub until you visit Peter and Sergio in the Jacuzzi Ancaster store. These two guys are customer centric, service oriented and will deal with you in a comfortable and relaxed yet professional manner. They are not only knowledgeable about their product, they will try to become knowled..." Read more
7 years ago
Google review
Jeff Stallwood
"Great service....I have been dealing with Jacuzzi at Meadowlands since it opened... #keepupthegoodwork team Jacuzzi!"
7 years ago
Google review
Wayne/Wendy Donaldson
"Sergio was knowledgeable, extremely accommodating, and spent a great deal of time answering our questions - making us feel comfortable before we purchased. We are very pleased and definitely would recommend Ancaster Jacuzzi to anyone looking to buy a hot tub."
7 years ago
Google review
andrew burchell
"Great experience !! Ancaster Jacuzzi !! I had the pleasure of working with Sergio during the purchase of my Jacuzzi tub.. Really appreciated the site walk thru and the ongoing support.. The guys have taken the time to answer every question from chemicals to programming its been great.. I've had 2 hot tubs prior to this (J-575) and defiantly reccomend Jacuzz..." Read more
7 years ago
Google review
Scuba Core
"I decided on purchasing an accessory for my hot tub, and I was told to contact the Jacuzzi Ancaster store to order from them directly. My first communication was with Peter Lee, and right away I knew he was a very conscientious, thorough, friendly person. I received my accessory in a very timely fashion as he stated would happen. Since then I have had a few..." Read more
7 years ago
Google review
Mario Greco
"My experiences at this store have been consistently amazing!! The staff is always friendly and happy to help, whenever you're looking to buy a new item, or looking to check your water to see what elements it needs at any given time. Fantastic service, I highly recommend this store!!!"
7 years ago
Google review
David Rawn
"Very positive experience! Peter Lee helped us through the entire purchase and was available for support even after the sale! Thank you"
7 years ago
Google review
DavidE Campbell
"I was a little skeptical at first expecting a high pressure car salesmen type but once I met Peter Lee all that seem to evaporate away. His confident demeanor and friendly approach made moving forward a breeze. I received all the information I needed to make the appropriate decision for my situation. If this company hires only new employees like Peter Lee th..." Read more
7 years ago
Google review
Scott Webster
"Always helpful and quick to fix any issues. Would continue to shop there for the products and service. Jacuzzi for life program is a great value."
7 years ago
Google review
B Howes
"I'm a long time Jacuzzi owner in Windsor who was in desperate need of parts and Mike B. saved the day. I don't write reviews but I figured this is one way I could express my gratitude for Mike and his team going above and beyond what I -or probably anyone, might have ever expected. It was honestly a pleasure doing business with them. (If I could give the..." Read more
8 years ago
Google review
Rob Gaynor
"Love our new Hot Tub. Special thanks to Mike Boyle who is very professional and caring. The process went smoothly and all went as promised!"
8 years ago
Google review
eun kim
"The house that we moved in has a hot tub but previous owner didn't leave the owner's manual. We have no idea about the water maintenance and how to use it until I met Peter at Jacuzzi. He explained everything from A to Z and even sent me an email to get & print the Owner's Manual of the model. Thank you very much Peter for your BIG help today."
8 years ago
Google review
Jen Stewart
"We recently bought a new hot tub, and were very pleased with the customer service provided. Jorge spent the time to answer all of our questions and is always happy to help."
8 years ago
Google review
John Higgs
"Has been a great experience from start to finish. Jorge who manages the store always has time for questions and treats you as a valued customer. We purchased a 2012 Jacuzzi JLX. Was a couple of weeks late as they were adding a few new parts, but was communicated this during the process and am glad they replaced parts and hot tub is as good as new . This..." Read more
8 years ago
Google review
Jim Butler
"Michael Boyle was very helpful with per sale info and has bin very helpful with setup and water testing and advice."
8 years ago
Google review
Cheryl Manwaring
"My experience with Jacuzzi hot tubs was amazing ! Deb was our sales person .I had help with all my questions.Every time I called with what I thought was a silly question she gave me the her undivided attention and if she .did not know the answer the other sale people were quick to help Deb help me . Our tub is awesome !! There is nothing like it. Deb was kno..." Read more
8 years ago
Google review
Adriana Santini
"From selecting the right tub, to delivery and installation, everything went smoothly. We love our spa, we consider it part of our wellness program. We recently moved and so many things (most of them really) did not go as planned. But, this purchase was easy and using the spa helped us to deal with all the stress that comes with a move! Thank you Jacuzzi..." Read more
8 years ago
Google review
Robert Dally
"Recently purchased a J375 hot tub from the London store with excellent after sales support from Mike Boyle. After numerous discussions with Mike he convinced us to join JFL. At present we enjoy the JFL discounts on our supplies and look forward to owning our jacuzzi. Thanks Mike for your help in the past and look forward to more dealings in the future."
8 years ago
Google review
David Sharpe
"Well what can I say, I went to a boat show where I met Mike Boyle and within a couple of days we bought out first Jacuzzi Hot Tub. Mike was great to deal with and we would definitely recommend him to others. The whole team at Jacuzzi London were excellent. Thanks again!"
8 years ago
Google review
Brian Stuart
"Great service, Mike Boyle was very helpful but not pushy. His follow up to help us get exactly what we wanted was appreciated. We love our tub!!!! Can't wait to sit in it in the snow!"
8 years ago
Google review
Jennifer Olive
"Thank you so much Cynthia for all your help. Very personable and friendly. Great staff overall"
8 years ago
Google review
James Baker
"Both times I've bought a hot tub it was at the Barrie Jacuzzi store. They have the only staff of any store in town with as good product knowledge and customer care. I would never go anywhere else."
8 years ago
Google review
"Customer service is fantastic here. The aftercare has been amazing. Jim and his team have gone above and beyond to help us get our tub up and running. We have a 325 and LOVE it!! Crystal clear water and easy maintenance. So happy with our purchase!! 😊"
7 years ago