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1,568 reviews
4.9/5 average rating
Cheryl Holden
Peter Phillips
"I have owned a few hot tubs but this has been my best sales as well as "after sales" experience, to date. The new tub is wonderful, but the best part is the friendly and knowledgeable staff. Hamad has always been available to answer all of my questions in a timely manner. HIGHLY RECOMMENDED ! Also of note... Just had my first service call and the crew was e..." Read more
7 years ago
Google review
T
"Hi there, I am very pleased with my J480, the RX Therapy Seat lounger is the best thing ever, giving an awesome hydromassage with a full body relief. The service I have received from jacuzzi is incredible. I’m totally happy with the superb service and respect from all of their staff. They truly look after you, and if your in the hunt for a tub, I definitely..." Read more
7 years ago
Google review
Tammy Welsh
"Fantastic product and exceptional end to end service!"
7 years ago
Google review
Colin MacDonald
"After unsuccesffuly trying to give my money to a few other local Spa businesses I finally stumbled into Sundance Spas. Immediately I was greeted and welcomed to the store by 3 very hard working employees. A computer glitch had sent them into recovery mode all while giving me the upmost attention. I explained to Hayley, the smiling face of sundance, that I wa..." Read more
7 years ago
Google review
Ramona McIntosh Canney
"My husband and I had the great fortune of having Hamad as our salesperson in Burlington. When we finally decided on the right hot tub for us his service didn't stop there. He's helped us with all our questions over the last 3 months, has come to our house to make sure it was running properly, and remembers are names each and every time we stop by the store f..." Read more
7 years ago
Google review
Stehen Bowman
"Very friendly and knowledgeable staff members."
7 years ago
Google review
Jay Dubois
"Fast delivery, easy to understand training, and in the tub later that day! Hydro bills have been less than expected and we use it every day."
7 years ago
Google review
James Woods
"Feeling very compelled to write a review right now. It is Good Friday and I just switched out the water in my hot tub (J495). I had a warning light come on when I turned it back on. I emailed in to Jacuzzi (Remember its a holiday) and I actually got a response back from two of the fine folks at Jacuzzi. Now if that isn't going above and beyond then I don..." Read more
7 years ago
Google review
Andreas Lenze
"Friendly staff, great product selection!"
7 years ago
Google review
Jess Wurz
"A huge shout out to Mr. Darryl Hudgins, thank you for the amazing service and all of the on going support during our purchase of our first Jaccuzi. Darryl took the time out of his busy schedule to make sure everything went as smooth as possible during the delivery and set up of our tub. Still to this day we know that we can call either Darryl and or the staf..." Read more
7 years ago
Google review
James Humber
"I am happy to report that the Customer Service was GREAT !!!"
7 years ago
Google review
brent grieve
"Very professional service always helpful. Definitely recommend Jacuzzi Whtby."
7 years ago
Google review
Don Ramsay
"Great staff always helpful"
7 years ago
Google review
Kyle Mann
"Darryl hudgins couldn't have been better went above and beyond to help and get us our hot tub at the soonest date possible set was fast and answered all questions the product is top notch we love it this review is from Andrew Wilbee"
7 years ago
Google review
J B
"We are very happy with our decision to purchase a Jacuzzi spa. We found Daryl and the staff very helpful, informative and great customer service. They regularly assist us in checking our water condition, giving us the recommended adjustments we need to keep the spa working flawlessly. We enjoy the personal service provided every time we attend the store...." Read more
7 years ago
Google review
darcy gerrior
"Anyone in the market for a hot tub , go to Ancaster and ask for Matthew he did a great job helping pick the tub to fit our needs. I loved the fact that we could text any questions and get a response back asap and not have to wait for a call or email.. thanks again Matthew happy tub owner Darcy and Danielle 5 Stars"
7 years ago
Google review
mitch ritter
"The experience buying my first hot tub from Sergio at Jacuzzi was smooth and easy. He worked effortlessly to get us the best deal possible and went above and beyond the normal duties of a salesperson. Sergio is a master of his profession and an honest and trustworthy salesperson. I went into a lot of different hot tub stores with my family and none treated u..." Read more
7 years ago
Google review
Cindy Welton
"Rob from the Upper James Location did a great sales job for us. Rob ensured that any concerns with the hot tub purchase or accessories were properly addressed. Actually he went above and beyond what one can normally expect from a company. The end result is that we now have a fantastic Jacuzzi Tub in our backyard that looks and works great. A great additio..." Read more
7 years ago
Google review
Jenn S
"Although I did not purchase from this company mostly out of convenience to travel bavk and forth negatting the fact there are many other Jacuzzi dealers around they (particularly) Hamad came to my rescue anyway when simply trying to purchase a cover repair kit on a cover I received 10 days ago from a different company. I tried at the store level and spa comp..." Read more
7 years ago
Google review
Laurie Chappell
"We shopped around for a good quality, good price hot tub before purchasing Jacuzzi. Michael Boyle was excellent in providing customer service throughout our decision-making. No sales pressure, and kept in constant contact regarding upcoming deals and availability. From the first visit to the store when we met Michael until our purchase and set up Michael w..." Read more
7 years ago
Google review
Tyler Kelloway
"Hamad was extremely helpful through the entire process of purchasing our tub. He is very knowledgeable and honest with any questions we have."
7 years ago
Google review
Bruce Beaton
"I highly recommend this store if you are looking for a superior product, extremely knowledgeable and honest staff....Daryl was really helpful and provided us with all the info we needed to make our decision When it came time for delivery, he went above and beyond to ensure everything went well and we were happy We are very happy with our choice!"
7 years ago
Google review
sean
"One of the best customer service experiences I have ever had. Thanks Brad for going above and beyond when it came to helping us get the hot tube we have always wanted. Your follow up as well as making sure we were completely satisfied is appreciated. We will definitely recommend you along with Jacuzzi Hot Tubs in Vaughan to anyone who asks me about purcha..." Read more
7 years ago
Google review
Don Cardwell
"Bought a hot tub from Burlington Jacuzzi and can’t say enough about the service. They arranged to have a crane attend and then followed up with 1 hour of instruction on start up. Thank You -Don Cardwell"
7 years ago
Google review
"The idea of buying a jacuzzi was pretty unnerving for my husband and I as we had absolutely no idea what to look for. We called a few places and it wasn’t very encouraging. So on a wim, we stopped by Jacuzzi Kitchener .... well from the moment we walked in and were greeted by Hayley we knew we were in the right store. Hayley helped us pick a model that was s..." Read more
7 years ago