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1,568 reviews
4.9/5 average rating
Pam Koekebakker
Mike Kaastra
"After our background online research, We got all the information we needed to select and purchase our Nordic Retreat in one visit. We had delivery in two weeks when we wanted it, and have been enjoying it for several weeks now. Appreciated the no pressure sale, validation and clarifications of our questions and the option to upgrade our entry level spa for s..." Read more
2 months ago
Google review
Melanie
"We highly recommend the Wellness Shop! Alissa was very professional, had great suggestions for the best product to suit our family! Our transaction was seamless, thank you!!"
2 months ago
Google review
Steve Ingram
"Ordered a new cover for my Jacuzzi hot tub. The customer service staff are very friendly and helpful! Prices are very reasonable and the quality of the products is excellent! They processed my order quickly and saved me a substantial amount of money!"
2 months ago
Google review
Danitoulin
"Fantastic Service by Barb! Always helpful and communicative. We got the J19. Just love it! Thanks again!"
2 months ago
Google review
Ivan Mutabdzic
"I hired Wellness Shop for a hot tub tuneup along with some general maintenace and the technician was timely, curteous, very knowledgeable and provided some excellent advice and insight when i continuously pestered him with questions. 10/10"
2 months ago
Google review
Edwin Leung
"Great service!!"
2 months ago
Google review
Douglas Leigh
"I highly recommend Jacuzzi for both their outstanding customer service and quality of their products. From the moment I walked in, I was greeted with friendly, knowledgeable staff who truly care about their customers. The delivery and installation were seatless, and I couldn’t be happier with my purchase. If you’re in the market for a hot tub, this is the pl..." Read more
3 months ago
Google review
Louis Philippe
"I was blown away by the super professional service from Jennifer Tom and Kate McInnis today at the Vaughan store (3110 Rutherford Road) ..Great technical expertise combined with extra people skills ! Magical Experience ! Louis Roy"
3 months ago
Google review
Emilio Ferrante
"The staff and service at Wellness Shop/Jacuzzi Vaughan were very professional, knowledgeable and helpful on getting our Swimspa journey in action, highly recommended! Even the hardware service providers were awesome and, totally respectfully to our home. Much love and respect! The Ferrante family."
3 months ago
Google review
John Hoos
"If you’re looking for honest, professional service this is the team to trust. We were advised the correct product to purchase, based on our needs not on an oversell."
3 months ago
Google review
Ellie Caputo
"The Wellness Shop always provides excellent service on my hot tub. The agents are respectful and provide helpful tips on maintaining my hot tub in perfect condition. The whole process of scheduling service calls is easy and the agents are always on time and are very courteous. I would highly recommend the Wellness Shop for all your hot tub needs from service..." Read more
3 months ago
Google review
Scott Murphy
"Very happy with the service provided to fix my hot tub. Diagnosed quickly and has all the parts on the truck. Cleaned everything up well. Very friendly and knowledgeable technician."
3 months ago
Google review
R J-Crickmore
"Loving our 12’ SwimFun!!! Mandi and the staff at the Burlington Wellness shop are amazing, knowledgeable and very welcoming."
3 months ago
Google review
Kristin van Lehn
"Amazing customer service not to mention the technician Eric great guy very polite and professional he answered all of our questions explaining everything in detail. Thank you Eric & everyone from the Wellness shop 😊 very happy customers we would definitely recommend buying your hot tub from Jacuzzi Hamilton 💯👌🏼"
3 months ago
Google review
Scott Barber
"This was our first experience buying a hot tub. We shopped around literally everywhere locally and Wellness Shop stood out by a long shot. From our sales representative, the delivery workers, and the electricians (all included in the price by the way) everyone was beyond professional and amazing making sure every question is answered! Our sales rep even call..." Read more
3 months ago
Google review
Gtorres Inf
"We had a great experience buying our swim spa at Wellness shop at Jacuzzi Vaughan . Jenn was amazing from the beginning explaining everything and answering all the questions and doubts that we had , she helps us in all the process from the beginning to the end ,even coming to our house to give us a mini school of how to use the products in our swim spa . We..." Read more
3 months ago
Google review
T M
"What a smooth transition from purchase to install. Perfectly seamless! Jacuzzi and Wellness shop have this game figured out! We are so happy with our Jacuzzi J300 series purchase. Brendan from the kitchener Wellness shop has been, and continues to be so helpful. He is a wealth of hot tub knowledge. Take it from me... if you're interested in purchasing a ho..." Read more
3 months ago
Google review
Robert Bertolini
"I recently got a hot tub from a friend. He told me that the top wasn't working properly. I called The Wellness shop/Fix my Tub in Barrie and they came in a few days and got my hot tub working perfectly. The repairman fixed everything that needed to be fixed and saved me as much money as possible. They are definitely a great company and their customer service..." Read more
3 months ago
Google review
Josh Newman
"The team at Wellness Shop Barrie has been great to deal with. Joe is a friendly and knowledgeable tech who has helped make the first year of Spa ownership easier"
3 months ago
Google review
Matthew VD
"So impressed with the wellness Shop!! Very professional company! Troy was the service representative and was super helpful. He wasn’t pressuring me to buy things but worked hard and got my hot tub serviced. I’ve never been so impressed by customer service in my life, and will be sure to use this company in the future! Keep up the great work!"
3 months ago
Google review
James Donaldson
"i recently had a leak in my older model jacuzzi, and was a little stressed at the potential cost/time, would it be worth it? Luckily, their service technician, Joe, was able to effect repairs quickly and efficiently. The time it took and the cost were both less than i expected ! Hurray! a true win-win ! Thanks again Joe!"
3 months ago
Google review
Ed Loeprich
"Matt came and changed my clearray bulb and gave me a refresher course on the control panel to ensure I knew how to keep my tub running clean. Very polite and professional! He also fixed me up with all the chemicals I needed right on the spot! Two thumbs up for this young man and The Wellness Shop. Great job!!"
3 months ago
Google review
Julia Freeman
"We purchased our Swim Spa from the Wellness Shop this year. It was a great experience overall. Out sales associate, Matt, was very easy going and we never felt pressured to make the purchase. He was very good at answering our many questions and was always there to help us out when needed. We recommend the Wellness Shop for their excellent customer service an..." Read more
3 months ago
Google review
manoj mistry
"We're 1st time hot tub buyers - Met Zack at the wellness spa and he walked us through all the options of the hottubs and the features etc. explained about the opening required for the cover and reviewed the options on the hottubs etc. Zack kept us informed of the delivery and after delivery there was an issue with one side of jets not working - called it i..." Read more
3 months ago
Google review
"We are thrilled with our SwimPlay 12' swim spa - have been in it every night since we got it. And Barb Mowder was amazing with her help as we navigated everything from choosing which spa, making the purchase, and learning how to use it. This is our very first hottub/swimspa experience and it has been a great one. We'll be using this for many many years to co..." Read more
2 months ago