Google 
1,568 reviews
4.9/5 average rating
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Jean Murray
"We love our new hot tub. Our salesman, Mike, at the London store was excellent to deal with, answered all our questions, and was easy to get in touch with even after the sale and delivery, with a few more questions we had. Delivery guys were very professional and efficient. Highly recommend this store and Jacuzzi Hot Tub."
3 months ago
Google review
Trevor Fowler
"A good customer service experience is becoming hard to find, but every step of this has been well-organized, friendly, and professional. We were just commenting on how seamless the sales and install processes were. Even down to the excellent and clear documentation provided to get the hot tub started up with the chemicals. Great experience."
3 months ago
Google review
Marina Pancucci
"Matt at the Ancaster location was a wealth ok knowledge and helped us through the process by helping us decide which product was best. From organizing delivery, to delivery, to installation, it was an absolutely seamless process. All professionals involved were outstanding. I highly recommend. We’ve only had the hot tub for a week, so the product review is s..." Read more
3 months ago
Google review
Drew Noel
"I decided this summer I would invest in a hot tub after months of researching. I went to multiple spa stores and spoke with knowledgeable sales reps. After narrowing down my tub search I went to the Wellness shop and met Kate McInnis and she answered all my questions and concern's and made my decision easier. Kate and her team (Installers & Electrician) t..." Read more
3 months ago
Google review
Andrea Leite
"The technician was very knowledgeable and patient to explain to us how to maintain our hot tub in top shape. We will definitely be contacting them again next year for another tune up!"
3 months ago
Google review
Natalie Gouws
"We had a terrific experience working with Brendan at Wellness Shop in Kitchener. Our experience was positive right from our first phone call to our hot tub class after delivery! We are loving our new hot tub and highly recommend working with Wellness Shop!"
3 months ago
Google review
Danielle Carey
"We had our hot tub fixed within two days of submitting the request. Chris was very friendly and helpful; fixed the issue right away and we are able to enjoy our hot tub again immediately."
3 months ago
Google review
Wayne Rowbotham
"Gary was the technician that came to trouble shoot our swim spa motor. He was a knowledgeable professional, thorough and a pleasure to deal with."
3 months ago
Google review
Milica Banda-Scott
"Both Jenn and Mandi were my go to advisers on what tub would best suit my needs and space. Both these women were available anyday of the week to walk me through the process and always got back to me with answers to any inquiries."
3 months ago
Google review
Rory Munslow
"Beyond legendary sales and service. If Jesus has a hot tub hes getting these guys to install and service it. All the team are polite, friendly and reliable. On a scale of genius they are galactic. 10 stars all round."
3 months ago
Google review
Robert Duchene
"Great service. Jay came and found the issue in minutes. He was helpful explaining what went wrong, what all my options were and an approximate price. He also discussed other items such as general care of the hot tub and cover. It was a very pleasant experience and I'm happy with the results."
3 months ago
Google review
Caroline Z
"Knowledgeable, on time & helpful, thanks for fixing the tub!"
3 months ago
Google review
Sash Sean
"My wife and I had the pleasure of purchasing a jacuzzi swim spa from the Whitby location with Natalie. She went above and beyond throughout the entire process! Answering my 1 million questions as they came up. Christian came to our home for the "spa school" instructional tutorial and was also just as friendly and helpful. We are delighted with the entire pro..." Read more
4 months ago
Google review
jrtcrosby
"Branden at the store was very knowledgeable and professional. Not once was he pushy on us to make a deal and we were there over 2 hrs each time, the 1st time with 2 bored kids in tow. He was very patient with us and answered any questions we had.We ended up with the Ontario L and are very pleased. The price was a little more then we had expected but this was..." Read more
4 months ago
Google review
Marlon Wilson
"The service received from Gary the service technician was absolutely amazing. He called before arriving and walked me through all steps he was performing. I would recommend jacuzzi hottubstore.com for all and any repairs."
4 months ago
Google review
Jeffrey Herrington
"Had an amazing experience. The information supplied to me was concise and no pressure at all. Needless to say I bought a Swim spa and it delivered and is set up as promised. No surprises. Will definitely work with them again."
4 months ago
Google review
Fitzroy Gordon
"The product is great but most importantly it was the amazing customer servuce that Jenn provided from the beginning of the sales to the end including driving over and hour to provide the training."
4 months ago
Google review
Glenn Gagnon
"Barb was super helpful and sent me a wealth of needed information less than an hour after we met (on top of the information she provided in the store). Very thorough and professional - thanks!"
4 months ago
Google review
Drora Dan
"Stuart was always welcoming and patient each time we visited the Wellness Shop in Barrie. It's a big investment, a large purchase and it took several months to make a decision, hence we visited the store multiple times till we decided on the awesome J-345. Stuart replied to all our detailed and quirky queries each time with kindness and a smile, gave us ti..." Read more
4 months ago
Google review
Nancy Sylvain
"We had an incredible experience with the Wellness Shop! Customer service was A+ from the second we walked in the store. Their Salesperson Deshane spent hours with us on 2 occasions answering every question we had and came to the house to explain how everything works. The delivery and setup were seamless and the electrical team were great to work with. We are..." Read more
4 months ago
Google review
Dara Marcoccia
"The Wellness Shop was amazing. The staff were so informed and answered all our questions. They were organized and helped us find a suitable option that met our families needs and budget. The installation was organized and clean. Thank you."
4 months ago
Google review
Craig Polecrone
"Serviced my hot tub and diagnosed the issues, explained the process and the resolution to me very clearly. Ordered parts as needed and contacted me after to confirm order and scheduling of follow up visit, together with an estimate. Very knowledgeable on my spa despite its age and how to resolve my issues. Would recommend to anyone looking for service or mai..." Read more
4 months ago
Google review
Kellie Snow
"Christian is the best we absolutely love our Jacuzzi J-13!! He came out and made the set up super easy. His attention to detail and customer service was top notch. 10/10 would recommend!! Thanks again Christian!!"
4 months ago
Google review
Leon Turkin
"great service, great pricing. Promised to get the job done and they did. Will shop here again."
4 months ago
Google review
"We have nothing to say but great things about the staff and service from the Wellness Shop since purchasing our swim spa a year ago! James is very knowledgeable and always available to answer questions. Technicians are also very helpful over the phone to assist with questions and product recommendations. We love the rewards program. Jay serviced our spa rece..." Read more
3 months ago