Google 
1,568 reviews
4.9/5 average rating
Michael Dailey
TDeForest0401
"The service was great! Informative, fast and efficient. Shared great tips and knowledge."
4 months ago
Google review
katie mitri
"I can not thank Joe enough for everything. First of all he arrived at the time he said. Second he was so personable and lovely. Third he went above and beyond the call of duty. He helped me with everything and renewed my faith in people quite frankly. Customer service is disappearing these days Joe should teach everyone customer service. I want only him to h..." Read more
4 months ago
Google review
Brian Lister
"We needed some repairs to our Hot Tub and the Wellness Shop came through for us. Great communication throughout the process. The technician, Gary, was very helpful, explaining everything that needed to be done and completing the work. We're back enjoying our Jacuzzi tub!"
4 months ago
Google review
Alfonso Marino
"Had my hot tube serviced by Joe Sousa....did an excellent job....was very informative and gave me some great tips."
4 months ago
Google review
Jennifer Williamson
"We purchased a swim spa from the Wellness Shop early spring 2024. The customer service has been outstanding from day one. Jen and the team have gone above and beyond. Jen is not only friendly but have a high degree of product knowledge and willingness to help. Pricing is fair and transparent - definite value for your money. We are very happy with our swim..." Read more
4 months ago
Google review
Emily Wilson
"We had an amazing experience with a service tech that came out to fix an issues with our temperature of the tub, he was great with figuring what was wrong fixed the issue and asked if we needed any supplies for the tub. Well little did I know, he had a whole store in this truck. I was able to shop off of a list, and picked what I needed and wanted lol. Very..." Read more
4 months ago
Google review
Mark Wretham
"Had Joe Sousa out today for some Service and he was terrific! Got our Hot Tub fixed and working properly again in no time. I would highly recommend the Wellness Shop for all your Hot Tub needs!"
4 months ago
Google review
Jonathan Moser
"We were first time Hot Tub buyers looking into a good quality economical starter tub. After doing some research and reaching out it led us to the Nordic line of hot tubs supplied by Jacuzzi, where we met with James. James' took the time to explain all the options, pros, cons and was extremely helpful throughout the entire process with no sales pressure whats..." Read more
4 months ago
Google review
Ajeet Verraich
"Great service! From the store to the maintenance team, everyone was great!"
4 months ago
Google review
Carolyn Lamy
"We recently booked a service on our Jacuzzi 300 series hot tub and I was blown away by J's expertise, knowledge and helpful tips during our service! The service was top notch and I feel confident now that I can take care of my hot tub properly. He provided me with the supplies I needed and step by step instructions to ensure our hot tub is ready to go. Fu..." Read more
4 months ago
Google review
Dave R.
"From my initial visit to Jacuzzi Vaughan, Christian and the Sales team were very professional and detailed when going over my first time spa purchase. We had a great experience from the purchase stage to the delivery, installation and the follow up with Christian. We are definitely enjoying our new Wellness Spa and so happy to be part of the Jacuzzi Family o..." Read more
4 months ago
Google review
Emily Twarowski
"Highly recommend. Employees in store and to service my hot tub were incredibly kind and informative. Return customer! Will be sharing with friends and family Thank you"
4 months ago
Google review
Chris Manners
"Our hot tub cover had finally met its end. I met with Matt from the Wellness Shop. He came by to get proper measurements. He was punctual, polite, and beyond helpful with all of our questions including those not related to the original cover problem. I would definitely recommend the Wellness Shop to anyone looking to buy or maintain their hot tub."
4 months ago
Google review
John Lownie
"The staff is very friendly and helpful. Great online resources too."
4 months ago
Google review
Craig Moffitt
"Thank you James Smith from the Wellness Shop KW for guiding us through the process of buying a tub. You made a difficult decision easy. We are extremely happy with our J365 and look forward to many years of hot tubing. Thanks Craig from Guelph"
4 months ago
Google review
Mark Rowlands
"Another great maintenance visit from the Wellness Shop. The technicians have always been professional, respectful and thorough and this time was no different. Thank you again Team!!"
4 months ago
Google review
Manuel Espinoza
"I had an awesome experience with the Wellness Spa. Mandi was very knowledgeable and personable. She made me feel very comfortable and confident with my purchase."
4 months ago
Google review
dan lumsden
"Our spa had an issue where the temp probe was reading inaccurately and reporting the temperature wrong. The tech came out, quick diagnosis and fix. He was extremely professional and friendly."
4 months ago
Google review
Jeff Hanemaayer
"They came when scheduled and diagnosed the problem quickly."
4 months ago
Google review
Manoj Verdi
"We recently purchased the Jacuzzi J495 hot tub from the Jacuzzi Wellness Shop in Vaughan, and after using it for the past month, we couldn't be happier with our choice. Alissa was fantastic throughout the entire process—there was no pressure to buy, and she patiently answered all of our questions. We were initially unsure about which model to choose, but aft..." Read more
4 months ago
Google review
Lisa Meyer
"We are thrilled with our new hot tub from Wellness Shop in Kitchener. Installation was organized and went very smoothly. The new tub is lovely and we are getting lots of enjoyment out of it!"
4 months ago
Google review
Angelo Morrone
"Just great peace of mind experience had, no nonsense great customer service had from Jamie. Had to change tope side control & take pump out to change two capacitors saved on buying a new pump 💰 thanks again brother Jamie 🙏"
4 months ago
Google review
Amy Kalish
"Wellness Shop is the way to go! Christian was fabulous and so informative. I love my new Jacuzzi!!"
4 months ago
Google review
John Asdrubolini
"The staff were fantastic. They helped us navigate through our choice of Hot Tubs and made the experience very pleasurable. I’m very confident that the servicing of their Hot Tub will be just as exceptional."
5 months ago
Google review
"We were very impressed with the service we received from Joe who was extremely helpful and gave us tips on our hot tub. He was able to quickly resolve the issue we were having with the heating sensor and now everything with our hot tub is working perfectly."
4 months ago