Google 
1,327 reviews
4.9/5 average rating
camilo chacon
Trevor Mercer
"We had a great experience buying our first hot tub! Not just any hot tub but Jacuzzi is top of the line according to 2 members of my family who are Jacuzzi owners as well. We looked at other options first but then looked at Jacuzzi and never looked back. I was hesitant on making this big purchase at first but then inquired more and went with JFL J485. J..." Read more
a year ago
Google review
Jeremy Hay
"Bought a house with a Jacuzzi hot tub and no knowledge of them. Michael Boyle generously donated his time to me to show me how to operate it all. Amazing service."
a year ago
Google review
Franca Lancaster
"Our whole family is enjoying our purchase of the Jacuzzi hot tub. Christian was great at answering our questions and providing instructions on using the tub. Installation service was on point and no issues at all. We enjoyed our shopping experience at Jacuzzi."
a year ago
Google review
Daniela S
"I absolutely love my new hot tub! Looks amazing and looks so stylish. Easy to use and easy to maintain. Customer service has been excellent so far. My salesperson Christian has been great and responds quickly if I have a question. Highly recommend this Jacuzzi product."
a year ago
Google review
Billy G
"I have owned a hot tub for the past 9 years. I decided to look for a new tub, nothing was wrong with the one I had other than it didn't have a lounger. I looked up Jacuzzi Wellness Burlington and found the perfect fit for me, a J-355 with a lounger. I thought my old tub was well constructed !! let me tell you this J-355 is an amazing tub, well constructed a..." Read more
a year ago
Google review
Ali Khadem
"I had such a wonderful experience at the Wellness shop (Vaughn location). Fantastic company, excellent customer service and professional staff members, specially Jennifer Gaetano. Jennifer was very knowledgeable, friendly, patient and helpful she walked me through buying and customizing my swim spa. She truly cares about what I need and she went above and be..." Read more
a year ago
Google review
Andy Chow
"Staff is friendly. Prices reasonable."
a year ago
Google review
Bill Lampole
"Totally enjoying the use of my sauna every day since it was installed in my basement a couple of weeks ago. A special thank you to Jennifer Gaetano who has been professional and pleasant to deal with from time of original purchase through coordination of delivery."
a year ago
Google review
Nancy S
"This is going to sound strange because we received a new Jacuzzi hot tub that leaked. However, the company was excellent at making things right. They responded quickly to all emails, and on the ball to remove, and replace it with the exact same tub, which is working well. If it had to happen, this company was great to deal with."
a year ago
Google review
Rob Hilton
"So yesterday we got to enjoy our new sauna. Let me start by saying that we met with Kevin in the store, and after looking at options we agreed that this one was the one for us. When we ordered Kevin was upfront on delivery time, and told us we should be able to have it in sometime in early 2023. Electrical work was covered in the purchase, and there was a..." Read more
a year ago
Google review
Barb M
"I ordered and received my Sanctuary C Sauna and am absolutely thrilled with my product! Jennifer Tom really is a Sauna expert, and was extremely knowledgeable with the product and the delivery process. She went above and beyond from the sale through to delivery to make sure that I was happy with my purchase. The delivery team at Hot Tub Movers were amazing,..." Read more
a year ago
Google review
Barb M
"I ordered and received my Sanctuary C Sauna and am absolutely thrilled with my product! Jennifer Tom really is a Sauna expert, and was extremely knowledgeable with the product and the delivery process. She went above and beyond from the sale through to delivery to make sure that I was happy with my purchase. The delivery team at Hot Tub Movers were amazing,..." Read more
a year ago
Google review
Steve Nuttall
"Susie and I love our new Sanctuary II Sauna, Using it has become a daily routine. Our salesgirl Alissa was very knowledgeable and Professional. Highly recommend Wellness Shop!"
a year ago
Google review
K Emo
"Recently purchased a plug n play hot tub from Erin. It was a great experience from the moment we walked in the store right up till the delivery was completed. Great customer service and experience. Looking forward to many relaxing and fun times with the family in the new Hot Tub"
a year ago
Google review
Rob Bodendistle
"We bought the Sundance McKinley Hot Tub here. Very happy with every aspect of the transaction. Brendan was amazing to deal with, the delivery guys were very professional and the hot tub itself is fantastic!"
a year ago
Google review
Nathaniel Jassal
"Love my Jacuzzi Hottub. The service from start to finish was top class, from choosing the hottub, delivery, electrical, everything was taken care. Worry free experience. Jennifer was amazing providing support especially to me who is a first time hottub owner. I am so glad I chose Wellness. Would highly recommend to everyone."
2 years ago
Google review
Katty Santerre
"Excellent service and product. Super knowledgeable."
2 years ago
Google review
Kim Surette
"Julie at the Burlington Wellness location was very knowledgeable and enthusiastic about informing us on all Jacuzzi has to offer! Overall we are very happy with our decision to purchase from Wellness and to purchase the Jacuzzi brand. No buyers remorse, a very satisfied customer here 😊."
2 years ago
Google review
Tammy Karn
"Love our hottub been in every day since purchasing!"
2 years ago
Google review
Lisa
"James who is our salesperson at the Kitchener Jacuzzi store has been a real pleasure to work with. James met with us to work through the best options for us for a swimspa and has stayed with us through the entire journey. James is very knowledgeable, has a great personality and always gets back to us asap when we have a question or need some assistance."
2 years ago
Google review
Todd Holly
"Great in store customer service and really great service technicians! Selecting a retail hot tub company with knowledgeable staff, in my opinion was a better option than going with a box store!"
2 years ago
Google review
Alan Finlayson
"Excellent service and follow-up! Good delivery service and helpful video tutorials to provide support."
2 years ago
Google review
alina urroz
"Very wonderful experience and helpful our amazing rep Alissa was great."
2 years ago
Google review
Jenna Gray
"They are great over at Jacuzzi Burlington! Super helpful and we are very happy with our tub."
2 years ago
Google review
"We are very happy with our recent purchase of our swim spa. Freddy in the London store was great to deal with and very responsive. We did our due diligence and shopped around with other brands and this by far was the best option as well as the best sales person in Freddy. We would recommend Jacuzzi to anyone as it has been a great experience from start to f..." Read more
a year ago