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1,568 reviews
4.9/5 average rating
Nicole Greening
Christopher Pentecost
"My Wife and I started to look into hot tubs. After going to many dealers I found the Wellness shop. Talking to Mike was like talking to a friend which made the process of learning about the product very easy. Once I had my wife there Mike was able to answer all of her questions and concerns. We put down the deposit and filled out all the paperwork (which..." Read more
5 months ago
Google review
lesley duncan
"We purchased a new J495 with smart top cover recently. The sales team at the Vaughan store were excellent. Very knowledgeable, efficient and accommodating. I have also purchased various supplies online and the quick shipping is awesome. All around great experience with the sales team and ordering supplies. The hot tub is amazing. Very strong jets and wonderf..." Read more
5 months ago
Google review
Deb Dokas
"First of all, the Jacuzzi is AMAZING! It has therapeutic massage jets that truly revitalize you. Secondly, the service you get from the Wellness Shop is incredible. They sent me Nik, one of their specialists, who did a 21-point inspection and gave me lots of great advice as to how to maintain my tub. I highly recommend spending the little extra on Jacuzz..." Read more
5 months ago
Google review
Amiel Chios
"Had a service call on our Jaccuzi hot tub. Everything and everyone was very nice and professional from the time we booked right to the completion of the service call."
5 months ago
Google review
Talia Dallimore
"Anyone I have talked to has been super efficient, very polite and friendly. I highly recommend shopping with them."
5 months ago
Google review
Aiden Purcell
"We bought our Ontario L tub from the wellness shop and it was a seamless and easy transaction. The sales staff, James, has been responsive and helpful all the way through. We love our new hot tub! Thank you!"
5 months ago
Google review
Steve Katunas
"July 15th, 2024, Jay, the technician came and performed a service call to assist in a repair of our hot tub. OUTSTANDING SERVICE! Our issue was resolved quickly and efficiently and we were able to get into our Hot Tub. We will be returning and look forward to continuing our business with Welness Shop at Jacuzzi Burlington. Chris, Angela and Steve Katunas"
5 months ago
Google review
NR G
"I recently required to make a Service Call with The Wellness Shop at Jacuzzi Vaughan and my service call was followed up quickly and efficiently. A service date was scheduled and the service technician arrived on time and effectively diagnosed and remedied the fault on my Hot Tub providing me with useful information on my tub and offered me the opportunity..." Read more
5 months ago
Google review
larry caulfield
"Our experience with Jacuzzi was perfect as we changed over our hot tub with a new one. Love the tub! Thanks, Larry"
5 months ago
Google review
Nicole Yeomans
"The Wellness Shop’s commitment to excellence shines through in every aspect of their service. From installation to maintenance and speedy delivery of hot tub products, they’ve got us covered. Their team of experts have ensured for the past four years that our hot tub experience is nothing short of amazing. They pay attention to detail and follow through ever..." Read more
5 months ago
Google review
Sus Platz
"I saw the Ad on FB. As soon as I showed interest Zack P called me and he was really easy to talk to. He explained everything. When I would call at odd times, he always picked up, even once in the grocery store. He sent me more pictures of the Ontario L hot tub that we bought and I decided to buy the tub sight unseen as their warehouse is an hour drive aw..." Read more
5 months ago
Google review
Adi D
"I recently purchased a hot tob and swim spa from the Whitby store, I recommend it to anyone. Very fast and professional, I also had a service call for a very minor thing, they made sure to send somebody 2 days after the call was placed."
5 months ago
Google review
Stephan Flemming
"Barb was amazing from start to finish! Very helpful, knowledgeable and patient with us through the whole process of choosing, buying, delivering and starting up our very own first ever hot tub! Thanks again"
5 months ago
Google review
Jason Par
"Really great staff. Brendan was wonderful to deal with. Really great experience."
5 months ago
Google review
Cecilia Maria Diaconu
"Our experience with the Wellness Shop at Jacuzzi Whitby has beed extremely positive. They are offering excellent products, reasonably priced. Alissa is a calm, kind and professional young lady, who supported us every step of the way. Thank you! Cecilia and Adrian"
5 months ago
Google review
Jenn Sage
"I have purchased three tubs from The Wellness Shop. Although my original sales person is no longer with the company, I have had a great experience with Freddy and for the one time that I have had to have a service rep out, Alisha! If ever in the market for a hot tub, see the Wellness Crew, they are knowledgeable and friendly."
5 months ago
Google review
Bella Alsomahi
"Excellent customer service. Freddy went above and beyond to help us. He had the knowledge and experience about anything related to hot tubs. Amazing services highly recommended."
6 months ago
Google review
Dan Martel
"Technicians are knowledgeable and very kind. They explain everything to you and do a nice clean up. I recommend this company"
6 months ago
Google review
James Munro
"I had a problem with my hot tub and called the folks at Jacuzzi Vaughan. It was easy to book and actually had the tech show up a day earlier then expected. The bonus was not having to be home as they just needed access to the backyard. The tech solved the problem and sorted out a secondary problem that was related. I got a full report via email once done..." Read more
6 months ago
Google review
Susan St Louis
"Nik at jacuzzi service did an excellent job yesterday for us. He was very pleasant, quite knowledgeable, and efficient. He called on his way over and did keep the appointment within the time window provided. I was quite happy with his service."
6 months ago
Google review
Alexandra Adam
"We were very happy with our experience at the Wellness Shop. Freddy was an excellent salesman he answered all of our questions and was available to answer questions that came up between our order and delivery. We are new to hot tubs so the information provided by the shop was informative and easy to follow. We have only had the tub for about a week but love..." Read more
6 months ago
Google review
Danielle Simpson
"We are very pleased with our experience when purchasing our hot tub. After visiting several other brands and doing our research, we decided on purchasing our hot tub through the Wellness shop in Burlington. We appreciated how the entire process was taken care of for us from setting up delivery, electrical and ESA inspection. We’ve had the hot tub for a few w..." Read more
6 months ago
Google review
Chris Sirbos
"I had 3 different companies. Come out to look at my hot tub. Every time I got the old song-and-dance. Each time I spent a lot of money replacing parts And the hot tub never worked. I got connected to the wellness shop. They came in diagnosed it within 5 minutes And it was a simple wire sensor replacement Which was one of the most inexpensive parts. I will..." Read more
6 months ago
Google review
Bruce Correa
"We had an an amzing experience! Christian was very friendly and knowledgable about the products and services offered. We like the no pressure sell and upfront explanation of the price structure Being able to test the spa made it even a better experience and helped narrow down the selection process. As a Emergency Responder and a father of four the str..." Read more
6 months ago
Google review
"Joe was very helpful and informative. Did a great job!"
5 months ago