Google 
1,567 reviews
4.9/5 average rating
Stan Malkiewicz
Tyson Parker
"Wellness Shop provided a great service! They are knowledgable, kind and efficient while problem solving in the moment. I've had nothing but a great experience with them."
2 months ago
Google review
Sue Cummings
"Excellent before and after sales service. The product is exceptional so with good and consistent communication from the time of ordering the tub through to delivery and post delivery, our overall experience was excellent. Highly recommend!"
2 months ago
Google review
Leroy and Helen Hibbert
"We’ve experienced great staff and service for our wellness product, and hope that will continue for years to come."
3 months ago
Google review
Lee Weiss
"I have had my hot tub for 1 1/2 yrs and I love it. When I have questions they answer them right away. I am happy with the service I receive and I like that I can order my hot tub supplies on line at any time."
3 months ago
Google review
Alex. I. A.
"I've been using the Wellness Shop for almost 4 years and they have been generally good. When there was one issue and concern brought forward, it was dealt with which means I will continue to use them as a service provider. Thanks"
3 months ago
Google review
jmoczar
"Strongly recommended for a couple."
4 months ago
Google review
Diane Aback
"This is our 3rd hot tub since 1997. Very good jetting and very good instruction for maintenance. Helpful salesman and good price."
2 years ago
Google review
Carol Scott
"This is an updated review. We did have some issues with our service in having a lengthy wait for a part. Regardless of why that wait happened the largest issue was the lack of communication. If we did not make the call to find out we would not have ever known. It was a little bit of a fight in the long run but thank you for making things right. We do apprec..." Read more
2 years ago
Google review
Terry Brideau
"Michael is awesome, great guy super helpful! There was to staff when I went in both very helpful. Definitely will deal with these guys again!"
2 years ago
Google review
l young
"Just purchased our 2nd tub(included the first with our house sale)."
2 years ago
Google review
Jonathon Vincent
"Purchased a hot tub in April and had it installed. I was happy with the purchase and delivery. The placement was great and electrician was fantastic. Couldn't be happier with the end result."
3 years ago
Google review
Linda Moore
"We are so thrilled to have our hot tub. Our 40th anniversary this month. And when we went to Wellness Shop Jacuzzi London, Ont. Michael Boyle was so attentive to all our questions. He knew his product and still supports us after the purchase. We will definitely recommend this company to our family and friends🥰🥰"
3 years ago
Google review
Mark Soer
"I had a negative experience but thanks to people like Ashley, Greg and Daniel, who really went the extra mile for me, they turned it around and I can now say that they really took care of my needs. Thanks guys!"
3 years ago
Google review
Jessica Scheuermann
"Overall, a good experience buying from Jacuzzi. Positives: * Helpful, knowledgable Sales staff (Ashley) * Weekly updates on delivery, ensures you always know when your tub is arriving * Product itself - tub is AWESOME * Electricians included with the cost were prompt, friendly, and professional Negatives: * Delivery experience not great: late arriving, too..." Read more
3 years ago
Google review
Gregory G
"Good selection of tubs! Good promotions. Chemicals could be a bit cheaper but that’s how they make money. Would recommend!"
4 years ago
Google review
Sr Red
"I have found their sales and retail to be excellent. I have been waiting for a month and a half to have a wet end replaced on my tub that I purchased from them. Their communication for after sales service seems lacking."
4 years ago
Google review
Colleen Allen
"I have been jacuzzi owner for a year now, and the service I still receive is outstanding! For example, I had to change my uv bulb after one year or so, and have never done it before. I must have been in the store five times but my problem was where it was located in my spa. I just could not find it. Zack took the time to drive out to see my spa, which was h..." Read more
4 years ago
Google review
Prasenjit Banerjee
"Great experience, we are very happy with our hot tub."
4 years ago
Google review
jeff rey
"Great sauna. Easy to assemble."
4 years ago
Google review
Julie Bartlett
"The process was a bit delayed and communication was an issue at times but that is COVID and creative accommodations were made as needed. Everyone we interacted with from the showroom to the delivery were friendly and knowledgeable."
4 years ago
Google review
Francois Jubinville
"Great product! We love our hot tub! We would have appreciated a better line of communication in regards to delivery; specially during the pandemic."
4 years ago
Google review
ahmad kafil
"I was looking for a part for my Jacuzzi J325 2015 hot tub , I went to the burlington store and the sales lady ( Julian ) very nice sales person directed me to the online platform to order the part , this was last week . I tried the online platform and send them an email but no respond , I went again today and tried to order it directly from Jacuzzi shop but..." Read more
4 years ago
Google review
Nathan Johnson
"they are great people to work with. They made a lot of concessions for us & when the model we wanted to buy was sold but not updated they got us the same model with a different colour but upgraded our cover & dropped the price. I recommend anybody looking to buy a hot tub that they go talk to John! He will look after you both before & long after it's insta..." Read more
4 years ago
Google review
Bill Hudson
"Fast ,friendly service"
4 years ago
Google review
"Andrew did a great job of diagnosing and fixing my leaks. No assistance or intervention required on my part. He just went about his business and resolved the issues to my complete satisfaction"
2 months ago