Capterra 
G2 
41 reviews
4.3/5 average rating
Verified Reviewer
Giulietta M.
Specialista Telemarketing, Esternalizzazioni e Supporto Strategie Di Incasso, Fondazione Telethon
"It is easy to approach despite the complexity of the software. From the use of the one to one chat to the creation of the chatbot the paths are almost guided. The processes are easy to understand and apply. The integration with WhatsApp is just perfect."
4 years ago
Valentina V.
Marketing Executile, M&G Investments
"The possibility to get in touch with our customers in a fast and immediate way"
4 years ago
JAMIL A.
Whatsapps Busines account, Muhammad Autos and workshop
"I love it. It is free to use for communication around the world. I us it for communicate with my family members abroad and also with my world related"
4 years ago
Edna O.
Admin Assistant, Skillman tdConstruction L
"I find messenger the simplest form of communication that connects people and businesses globally. I like the fact that the product is fast, quick, and easy to use. It also has features anyone can use however the little knowledge they have."
4 years ago
Verified Reviewer
"It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries."
4 years ago
Erika F.
Customer Marketing Specialist, Casa.it
"Il servizio clienti è sempre molto presente e ci ha aiutato a risolvere ogni dubbio. Il bot, che utilizziamo come primo filtro e per indirizzare i ticket al giusto dipartimento; la facilità di utilizzo"
4 years ago
Shenda M.
Sales support specialist , Imerys
"Was great. Messages were sent and received fast & quick!. You can create multiple groups all at the same time. Have multiple conversations going. You can also change your status interchangeable available/ in-available etc.."
4 years ago
Emanuela D.
imprenditrice, Media Share s.rl.
"Gestione multi-canale e multi-piattaforma, gestione dei ticket"
4 years ago
Daniele B.
Product Manager, Everli
"Reduce redundant communication to the customer team and reduce waiting time before getting an answer from the support. The chatbot and it implementation. As the whole platform once you understand how to set up the chatbot it's easy to maintain and there is no need to have tech dev involved in it."
4 years ago
Roberto C.
CEO, Dilateni Consulting a.s.
"simplicity, customer service, API integration"
5 years ago
Alba V.
Medical Assistant , Health Center in Rhode Island
"My overall experience with the software so far is good, I like how easy it is to use. I'm able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients"
5 years ago
Christoph B.
Social Media & Online Manager, Sparda-Bank München eG
"It makes it possible that we can still use whatsapp as a company"
5 years ago
Ollie P.
Senior Digital Marketing Executive, Forever Living Products
"The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feed..." Read more
5 years ago
Thaddeus G.
Owner, Oldman lowdown
"Able to connect to Facebook users and sms messages"
5 years ago
Daniel G.
Head of Social Media, Women's Best GmbH
"- easy to use - very quick implementations - very modern - very fast for customers to react"
5 years ago
"Overall, still good experience considering the low cost of use. It combines different platforms in once, no need to have several of them we can just communicate with other partners easily and using the same software, it is very convenient."
3 years ago