G2 Verified User in Civil Engineering
Verified User in Civil Engineering
". — Describe the project or task Magna5 helped with:Cyber Security Attack Help Desk Software license renewal network monitoring — What do you like best about Magna5?24/7 access to support resources when a problem occurs, because most issues occur outside of normal business hours. — What do you dislike about Magna5?The an..." Read more
2 years ago
Verified User in Construction
"3rd Party IT support. — What do you like best about Magna5? Thier helpdesk process is easy to use, and staff are knowledgeable. Magna5 does a great job of explaining technical processes/environments to non technical users. — What do you dislike about Magna5? I would like to see more recommendations from their team on new tech or soluti..." Read more
2 years ago
Lori R.
"Overall good experience with Magna5. — What do you like best about Magna5? I love the support portal. I can look at all my outstanding tickets and update or close them when a problem has been resolved. Very easy to use. — What do you dislike about Magna5? Sometimes being in a different time zone with techs. Getting our tickets sched..." Read more
2 years ago
Verified User in Construction
". — What do you like best about Magna5?Thier helpdesk process is easy to use, and staff are knowledgeable. Magna5 does a great job of explaining technical processes/environments to non technical users. — What do you dislike about Magna5?I would like to see more recommendations from their team on new tech or solutions that would help..." Read more
2 years ago
Lori R.
". — What do you like best about Magna5?I love the support portal. I can look at all my outstanding tickets and update or close them when a problem has been resolved. Very easy to use. — What do you dislike about Magna5?Sometimes being in a different time zone with techs. Getting our tickets scheduled with the correct time. —..." Read more
2 years ago
Verified User in Non-Profit Organization Management
"Good people, average service. — Describe the project or task Magna5 helped with: Our MSP. Internet service, desktop security, Active Directory management, file storage and backup. Our most recent major project was upgrading our server licenses and moving to a different storage and backup configuration. — What do you like best about Magna5?..." Read more
3 years ago
Verified User in Non-Profit Organization Management
". — Describe the project or task Magna5 helped with:Our MSP. Internet service, desktop security, Active Directory management, file storage and backup. Our most recent major project was upgrading our server licenses and moving to a different storage and backup configuration. — What do you like best about Magna5?Support is fairly respo..." Read more
3 years ago
Teri H.
"The majority of the techs are awesome and we love DaShawn and Ken B! — Describe the project or task Magna5 helped with: They house our accounting software and support us now that we all work from home as well. Most of the time the response time is fast and the issue is resolved in a very timely manner. — What do you like best about Magna5?..." Read more
3 years ago
Teri H.
". — Describe the project or task Magna5 helped with:They house our accounting software and support us now that we all work from home as well. Most of the time the response time is fast and the issue is resolved in a very timely manner. — What do you like best about Magna5?When we have a tough request from one of our clients and Magn..." Read more
3 years ago
Verified User in Marketing and Advertising
"Very easy to work with for security reviews. — Describe the project or task Magna5 helped with: I have requested that Magna5 perform a security assessment and vulnerability scan of our internal and external network. Initial conversations were very good and informative. We worked with them to get everything scheduled and are now waiting on result..." Read more
3 years ago
Verified User in Marketing and Advertising
". — Describe the project or task Magna5 helped with:I have requested that Magna5 perform a security assessment and vulnerability scan of our internal and external network. Initial conversations were very good and informative. We worked with them to get everything scheduled and are now waiting on results. — What do you like best abo..." Read more
3 years ago
Verified User in Computer Software
"Solid team, very responsive, very polite, work outside normal hours as well, just as a company needs. — Describe the project or task Magna5 helped with: Email migrations, cyber security, licensing — What do you like best about Magna5? The responsiveness of the team, it's necessary to have a team respond quickly — What do you disl..." Read more
3 years ago
Verified User in Computer Software
". — Describe the project or task Magna5 helped with:Email migrations, cyber security, licensing — What do you like best about Magna5?The responsiveness of the team, it's necessary to have a team respond quickly — What do you dislike about Magna5?Need to gain a little more knowledge of their systems they use — ..." Read more
3 years ago
Matt C.
". — Describe the project or task Magna5 helped with:They are the company we use for all IT solutions. They have helped with printer issues, email setup, accessing licenses, and monitoring. — What do you like best about Magna5?Working with Michaela to figure out our printer issue. She was patient and able to stay on the line until the..." Read more
4 years ago
Matt C.
". — Describe the project or task Magna5 helped with:They are the company we use for all IT solutions. They have helped with printer issues, email setup, accessing licenses, and monitoring. — What do you like best about Magna5?Working with Michaela to figure out our printer issue. She was patient and able to stay on the line until the..." Read more
4 years ago
Verified User in Hospital & Health Care
"review. — Describe the project or task Magna5 helped with: After hours support — What do you like best about Magna5? I like that they are able to offer the after hours support. it helps with the work / family life balance. The reporting each week is helpful — What do you dislike about Magna5? I don't like when i get a cal..." Read more
4 years ago
Verified User in Education Management
"Magna5 Review. — Describe the project or task Magna5 helped with: Magna5 is responsible for our phone systems and networking infastructure. It is really easy to manage, and the tech support is great. The offer many features that are very useful. — What do you like best about Magna5? I like how easy it is to manage all the phone in one..." Read more
4 years ago
Verified User in Wholesale
"Midway's Review. — Describe the project or task Magna5 helped with: Magna5 helps us manage various services from hosted services. They also help manage the Merakis utilized at each company location. — What do you like best about Magna5? Magna5's biggest win is the quick and easy way of getting an answer when trouble comes. — What..." Read more
4 years ago
"24/7 Access Matters. — Describe the project or task Magna5 helped with: Cyber Security Attack Help Desk Software license renewal network monitoring — What do you like best about Magna5? 24/7 access to support resources when a problem occurs, because most issues occur outside of normal business hours. — What do you dislike about M..." Read more
2 years ago