New Pro Reviews & Testimonials

4.5 (480)

Reviews: 480


5
70%
4
17%
3
6%
2
6%
1
2%

87% of customers would recommend New Pro

  Showing 2 star reviews only  

Mason L. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"I'm very unhappy with my experience today. My friend and I stopped by for a quick drink, expecting the usual good options, but the service was awful. The girl who served us was rude, and our $8 drink, including tip, was barely half a cup--mostly peanut butter foam. This is far from the quality I expected."

a month ago

Mason L. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"I'm very unhappy with my experience today. My friend and I stopped by for a quick drink, expecting the usual good options, but the service was awful. The girl who served us was rude, and our $8 drink, including tip, was barely half a cup--mostly peanut butter foam. This is far from the quality I expected."

a month ago

Celina N.

Celina N. star-alt star-alt star-alt star-alt star-alt

Union City, CA

"stopped by here for coffee before work and got the house coffee. the coffee is way too thick for my liking and super sweet. i ended up adding in water to make it less thick/less sweet and it tasted way better. i personally would not get this coffee again, but maybe i'll come back and try some other drinks."

2 months ago

Celina N.

Celina N. star-alt star-alt star-alt star-alt star-alt

Union City, CA

"stopped by here for coffee before work and got the house coffee. the coffee is way too thick for my liking and super sweet. i ended up adding in water to make it less thick/less sweet and it tasted way better. i personally would not get this coffee again, but maybe i'll come back and try some other drinks."

2 months ago

Valerie K. star-alt star-alt star-alt star-alt star-alt

Santa Teresa, CA, CA

"Tried this place for the first time and I got a Thai tea, matcha latte, strawberry lychee jasmine tea, and their newest watermelon drink with tajin. The drinks overall were not impressive, all drinks felt like something was missing. Also it seemed like the drinks were watered down before my order was called."

3 months ago

Valerie K. star-alt star-alt star-alt star-alt star-alt

Santa Teresa, CA, CA

"Tried this place for the first time and I got a Thai tea, matcha latte, strawberry lychee jasmine tea, and their newest watermelon drink with tajin. The drinks overall were not impressive, all drinks felt like something was missing. Also it seemed like the drinks were watered down before my order was called."

3 months ago

Andy L. star-alt star-alt star-alt star-alt star-alt

Studio City, Los Angeles, CA

"drink was not good, coffee was ridiculously bitter and tasted nothing like a good vietnamese coffee strawberry matcha was bitter and lacked flavor. none of us made it halfway through our drinks"

4 months ago

Andy L. star-alt star-alt star-alt star-alt star-alt

Studio City, Los Angeles, CA

"drink was not good, coffee was ridiculously bitter and tasted nothing like a good vietnamese coffee strawberry matcha was bitter and lacked flavor. none of us made it halfway through our drinks"

4 months ago

Ernie T.

Ernie T. star-alt star-alt star-alt star-alt star-alt

Sunnyvale, CA

"Really wanted to like this place. Went twice and both times I was left disappointed and couldn't finish my drink. The drinks had little flavor and only tasted like cold brew. They also don't have many dairy free options."

4 months ago

Ernie T.

Ernie T. star-alt star-alt star-alt star-alt star-alt

Sunnyvale, CA

"Really wanted to like this place. Went twice and both times I was left disappointed and couldn't finish my drink. The drinks had little flavor and only tasted like cold brew. They also don't have many dairy free options."

4 months ago

Susan N.

Susan N. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Drink was 4.5/10! It was my first time trying this place and I was left disappointed. I came here early in the morning to grab a drink before work. It wasn't difficult finding the place because it's kinda at a corner. I think finding parking would be troubling if you're trying to park close. However, there's a big parking lot next over if you guys don't min..." Read more

5 months ago

Susan N.

Susan N. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Drink was 4.5/10! It was my first time trying this place and I was left disappointed. I came here early in the morning to grab a drink before work. It wasn't difficult finding the place because it's kinda at a corner. I think finding parking would be troubling if you're trying to park close. However, there's a big parking lot next over if you guys don't min..." Read more

5 months ago

Valerie H.

Valerie H. star-alt star-alt star-alt star-alt star-alt

Tustin, CA

"Service was great; matcha latte tastes like water and it's $7. Oh well. Not impressed at all"

6 months ago

Beatriz M.

Beatriz M. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Honestly was pretty excited for this place, although it was crowded the drinks were given to us fast. The drinks were not my cup of coffee... All the coffees were too sweet (got the house coffee and ube) and we both threw it away more than half way filled. My expectations were high but won't be coming back to this place. The conchas were also dry and not fl..." Read more

7 months ago

Rebecca P. star-alt star-alt star-alt star-alt star-alt

Calgary, Canada

"$2 surcharge for "less ice" is silly Sesame coffee was good but not $10 good. Cashier also unpleasant, could be having a bad day I guess"

7 months ago

Katie H. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"It was definitely a "pour" decision to come here for coffee. Coffee is expensive for a small cup. I paid $7.60 for the egg coffee and it was mid. Too overpriced for the taste and quality. Only reason I'm giving two stars is for the okay staff. Not extremely helpful but nice enough."

8 months ago

Shannon S. star-alt star-alt star-alt star-alt star-alt

Santa Cruz, CA

"I never leave reviews but felt strongly about warning people against ordering the Banh mi sandwich. I instantly spit out the first bite and then opened the sandwich and the meat was some overly processed slab of grossness. I threw the entire thing out and would never go back for the food. The coffee and the atmosphere were great but I would never get the foo..." Read more

8 months ago

Terri M.

Terri M. star-alt star-alt star-alt star-alt star-alt

Gilroy, CA

"The pictures on here of the coffee drinks look tasty. This place is a little bar with different beers on tap. I ordered the strawberry kumquat lemonade, ube coffee and Vietnamese coffee. I think they don't seem to know what sugar is. I asked for sugar packets because I didn't see any around the shop. The girl looked at me in disgust that I dare interrupt he..." Read more

8 months ago

Nin J.

Nin J. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Expected more from this place. I ordered the Vietnamese Egg Coffee and I watched the women pour it from a jug. That was a great disappointment. It didn't taste bad, especially with the creamy cream but I just thought it would be freshly made to order. I was hoping it would be similar to Philz I guess. Place is cool though. Nice spot to hang out and have a..." Read more

9 months ago

Amanda L.

Amanda L. star-alt star-alt star-alt star-alt star-alt

Campbell, CA

"Overall: 2/5 I've been to a few different viet coffee shops now and decided to check out Pour Decision after hearing a few people talk about it. It was pretty difficult to find parking because there were a bunch of other shops and restaurants nearby. There wasn't a line when we got there and they accepted apple pay. The interior is pretty cute and they..." Read more

9 months ago

Gina N.

Gina N. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"I came here to do work with my friend and it was our first time here. It looked like a cool spot to work at and the drinks looked good from the photos! I was a bit hesistant to get a drink at first because I wasn't sure if the wifi they had would be able to connect to my laptop. It seemed like it worked so I asked the employee for drink recommendations and..." Read more

9 months ago

N N. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Maybe we came on an off day. But the coffee was not good and we dreaded tossing the whole cup away. We also got hot chocolate and it was watered down. Had high hopes for this place since it was around the corner. They do have a water bowl for dogs and cute interior/outdoor seating."

9 months ago

Kayla N.

Kayla N. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"Was not a fan of their coffee unfortunately. It had a weird sour taste to it. My friend also thought the same and we couldn't finish our drink because of the overpowering sour taste. On the positives this shop is in a good and modern area and the interior is very nice. They also serve beer here which is a unique touch."

10 months ago

Marc D.

Marc D. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"I was really excited to try this place out as the concept of having boba and beer at the same place is pretty rare. Unfortunately their matcha latte tasted pretty bland in my opinion and I tasted more milk than the matcha. I'd say the interior is pretty nice and there is a decent amount of outdoor seating. I was skeptical to try their egg coffee but seems..." Read more

10 months ago

Jae D.

Jae D. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"i stopped by here last month after their first review and drove all the way here only to find out they were not even open. very frustrating because they also didn't have a number i could call prior to heading that way. hopefully the coffee is worth it because i plan on visiting soon. parking can be a bit difficult if you don't want to walk much. i'd say park..." Read more

a year ago