About POOP 911 TX-Austin
Welcome to POOP 911 Austin! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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39 reviews
3.1/5 average rating
Kelly A.
Round Rock, TX
Kelli H.
Austin, TX
"After of a year of service... I cancelled my twice weekly service today. These guys just really don't care. They don't respond to emails, don't return calls (you can never get an actual person on the phone it always goes to a corporate voicemail). Yesterday was final straw... the tech literally left a bag full of poop in the middle of my driveway. Called and..." Read more
3 years ago
Christy S.
Cedar Park, TX
"I'm guessing this company has new ownership. I used them years ago with my other dog, now we have a new puppy and I signed up for service again. They never showed up for service. never returned a call or email."
3 years ago
LuAnn F.
Leander, TX
"I read a review here from a lady that has been happy with Poop911's service for 4 years. I am STUNNED they have even been around for 4 years. lol Let me start on a good note. WHEN they show up, it a decent service. Truly. Problem is them SHOWING UP. We have a pool and enjoying entertaining. I never know if they were going to come clean or not. I woul..." Read more
3 years ago
Leslie A.
Central Austin, Austin, TX
"We've been using this company for a year, if not more than a year. We have two large dogs, and a medium size dog, so their services are vital to us. We have called over 10 times and left over 10 voicemails to update our address since Oct. 3rd when we moved. We've been hung up on twice. We found out they are going and servicing our previous address 5 times al..." Read more
3 years ago
Brandon V.
Austin, TX
"Have had this service for a few years now. I've never felt like they've done an amazing job, but I have a decent size backyard and the dogs don't seem to want to use just one part of it to do their business, so I know it can be easy to miss (even when I was doing it myself). That I'm willing to deal with, and accept most of the time.The two things I..." Read more
4 years ago
Karen V.
Rowlett, TX
"First time the guy came out he was here for 5 min and missed several spots.Second time they charged me and did not show. Had to call and they had the nerve to ask me if I was sure the guy did not come. We have cameras!Today he came for 5 min and missed the deck. So done with my this company what a waste of money. My neighbor kids can do better ...." Read more
4 years ago
Jon C.
NY, NY
"Unfortunately I have asked to cancel my service today after roughly a year of service. I have had good service at times as well as lazy or nonexistent service that I was charged for. I will say that they have always worked to right the wrong and correct it. I have had the tech walk into my backyard on an occasion that I was home and leave within a couple..." Read more
7 years ago
Tom B.
Austin, TX
"I know, a 2 star rating for a service that comes out and removes dog poop from the yard, right?My house has a back alley and that's where the trash cans are. Despite repeatedly asking the guys that come out to please put the bag of poop in the trash in the alley we typically get a present on our driveway instead.Not a huge deal but it's anno..." Read more
8 years ago
Elaine D.
Austin, TX
"I've been using poop911 for 4 years and they have NEVER left my gate open. With 2 greyhounds, this is my primary concern. And not once have they dropped the ball. Every week for 4 years. My lawn guys however.... Thank you poop911 for putting my dogs' safety first."
9 years ago
Joel M.
Austin, TX
"WOW. Had Poop 911 for about 8 weeks. Some weeks they didnt clean, others they wouldnt complete the job. Left poop in a bag in my driveway 10 feet from my dumpster. You call the manager and he argues with you. Finally after several weeks of nothing being done. I called to cancel. The manager stated "you have been up my butt!" Well sir. Thank you for t..." Read more
9 years ago
Ilsun P.
Austin, TX
"Uh, these guys are the shit. That is all. If you've got poop in your yard, they will clean the crap out of it. I've been through several poop pickup places (see my review for dog duty) and these guys are the best. They know who you are and what your yard configuration is when you call. They pick up all the doody and don't skip weeks or jerk you around like..." Read more
12 years ago
Jamie M.
Round Rock, TX
"My husband and I signed up for Poop 911's dog waste removal services a few days ago. Their employee came out today and left our backyard in worse shape than before he got here. He DID NOT clean up more than half of the poop in the backyard and, more importantly, he left large piles of dog poop all over my back patio and down the walk way on the side of my ho..." Read more
12 years ago
Nancy A.
Austin, TX
"I have tried a few "pet waste removal services" but Poop 911 (also known as Hound Mounds) is the best. They are thorough and reliable."
14 years ago
"I backed this company for way too long. That forced one star is for the people who actually came out and did the work. They were great. The company's customer service was absolutely the worst service I have ever received in my life, though.I understand that it is the bane of these companies' existences to have to deal with lawn guys as well. It was a..." Read more
3 years ago