About POOP 911
Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
Phone
Yelp 
Cecilia F.
Huntersville, NC
Michael P.
Isle of Palms, SC
"Missed several piles. Signed up for weekly service then didn't show up and tried to say I scheduled biweekly service. Never changed a thing and the portal showed weekly.. Had to cancel this service."
9 months ago
Pierce L.
Charlotte, NC
"We had a tech that came out this morning and instead of looking at our account to see that we had a gate code to use, rang our doorbell and woke our sick infant that had been up all night. When I told him it was on our account he looked and it was. He then rang the doorbell again and said he didn't know how to open the gate. It's a simple key pad that everyo..." Read more
a year ago
Tyshene M.
Uptown, Charlotte, NC
"I made an online app for 3/22 and no one showed. I called and was told it was a computer error and my app would be the next Wednesday but he (Mark) stated he could have someone come Thursday or Friday. Of course no one showed or called me I called Friday to let them know. On Tuesday I called and Mark said he would call me back because I wanted my Wednesday a..." Read more
a year ago
Kelli H.
Charlotte, NC
"I legit had two days where no one showed up at all. the second time no one showed nothing was done, today they charged my account! I sent them an email to cancel service friday after no one came. this is highly frustrating."
a year ago
Dale W.
Citrus Heights, CA
"They were supposed to come out and pick up on a Friday. They never came and said they couldn't put again until Tuesday. When Tuesday showed up, the still
Didn't service the yard. I do not recommend them to anyone. They just give you the run around."
2 years ago
Jennifer A.
Uptown, Charlotte, NC
"Very poor service...lady who came to remove pet waste from yard did not do her job. She would show up and leave within 5 minutes. We made multiple complaints to the owner and requested a new employee to come out. The owner, Mark, never provided a refund for not completing the job nor called us back as promised....in fact, he hung the phone up on my mother wi..." Read more
2 years ago
Allison E.
Tempe, AZ
"Extremely Unprofessional
Rude
Overpriced
This company should not be called poop 911. I've never been so shamed by a company before about the services I needed. I won't be working with them again."
2 years ago
Mg M.
CA, CA
"I set up an appointment and unfortunately, my yard is accessed from inside so someone would need to be here, I received an email stating that due to insurance they can't enter my apt and my request cannot be accommodated, why is that not stated on their site???? There is nothing in the FAQs"
2 years ago
Anupreet K.
Newark, CA
"Really disappointed with their service. They will take your money and will not come to pick up dogs poop and miss so many days with no explanation still would be charged. Workers and owner is very rude. Bad costumer service."
3 years ago
Heather C.
Wittmann, AZ
"Yeah great service unless your dog comes out to say hello and Kyle has a FREAK OUT and sprays them with PEPPER SPRAY. That then gets on your child who then spends the entire rest of the day and night in severe pain and it spreads to the entire house causing the entire family to have pain and burning. And then Heather calls to blame you and tell you that you..." Read more
5 years ago
Hailey G.
Boise, ID
"My first encounter with this company - So Todd just came out to clean my backyard. He didn't tell me he was here, he didn't tell me he was leaving and then when I seen him walking away from my front door, I went outside to see who it was. He said it had been months since my backyard had been cleaned which it was done one week ago as of today 08/16/18. I was..." Read more
5 years ago
Joallyn B.
Danville, CA
"First I have to say that Pete who is in charge of the Poop 911 service for Contra Costa County and therefore Danville where I live appears to be a responsible and professional business man. However, Brian, who apparently is the only alleged pooper scooper for this company in the Danville area is difficult and dishonest. Brian came to my door on his first vi..." Read more
6 years ago
Shawna G.
Dallas, TX
"Poop911 attended the 2016 Woofstock in Rocklin. I actively seeked out their booth to get information about their services. Once at their booth I was basically looked over. I was given a card and sent away. The guy there didn't even waste his breath to talk to me and seemed agitated when I asked questions about their services. The business card had 1 free sco..." Read more
8 years ago
Kelsey R.
Reno, NV
"Well, it seems my experience is pretty much the same as everyone else's. We signed up for their service for 2 dogs and was getting charged every 2 weeks. After a month, they stopped showing up. They never came to clean up for like 2 months, yet my boyfriend was still getting charged the biweekly rate. And we tried contacting them multiple times to tell them..." Read more
9 years ago
ToNio S.
Roseville, CA
"If i could give this company a zero stars i would. I hired them to come do service for my 2 dogs. They showed for the first visit. And then after that i never have seen the guy again. My dogs poop piled up badly and im fighting a dispute to getting my money back. That same money they keep charging me weekly and they dont show up. Ive called them several time..." Read more
9 years ago
C. W.
El Dorado Hills, CA
"I have used this service for several months, and each month I am less satisfied with the waste pickup. I just cancelled my account because I am extremely unhappy with the missed piles each week. I have been paying weekly for 3 dogs, and yet still have tons left over each week. Customer Service is a joke, and I do NOT recommend this service to anyone"
11 years ago
Kimmy K.
Redwood Shores, CA
"I like the business name. I saw the brightly colored car driving one time so I decided to call and spoke to Adoria to set up appointment. I thought we were all set but she flaked out. No call no show. I understand things come up every so often, but her not even calling me back left me in a little frustrated. Had she called, I could have made better use of my..." Read more
12 years ago
"A company that doesn't stand behind their employees when they get bit (more than once) because they don't want to lose the account is a crappy company in my opinion! They don't deserve any business!!"
5 months ago