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mairead byrne
"I also was a long time Warby Parker customer. The frame of a fairly recent pair of glasses snapped. The staff in Thayer Street, nice as they may be, had literally no authority or capacity to help. Their only advice was that I call Customer Service. As these were my only reading glasses, I was lost but luckily found Shades beside Trader Joe's. The store is be..." Read more
4 days ago
Google review
Kathleen Shute
"Such great salespeople"
5 days ago
Google review
Abbey Brophy
"Great customer service!"
11 days ago
Google review
Jose Cespedes
"Emma was incredible! i was extremely satisfied with the service they provided and will continue to use them."
25 days ago
Google review
Tsimma
"I Purchased some spanking new shades from Kendall a month back at the Narraganset location while on Vacation. The glasses were my new favorite toy! A couple weeks later to my horror I noticed a manufacturing deficiency to the frame. I emailed Kendall and she hooked me up and within a 2 weeks I had a brand new pair of costas! Kendal did an amazing job with th..." Read more
a month ago
Google review
Jacob Miller
"I’ve been going to this shop for the past few years and I have always had an excellent experience with them. When a pair of glasses I bought from them broke out of state, they answered the phone immediately and processed a replacement shipment to my new address that same day. If you are looking to buy new glasses, have an old pair repaired, or need a size ad..." Read more
a month ago
Google review
Jay Glasson
"After putting off cataract surgery on my good eye for 15 years, I had the surgery and it was time for new prescription glasses and sunglasses. I went to a lot of stores, from boutique to national chains. Either they ignored you if you were just “shopping,” or the quality wasn’t there, or they were quite expensive, or you got the feeling the sales staff got p..." Read more
a month ago
Google review
Sebastian Farkas
"Great customer service and shipped my glasses to me for free after being unable to pick them up"
a month ago
Google review
Tatum Harding
"The sweetest employees we just moved to the area and not only did they help us pop a lens back in for free, they also gave us recommendations of good food and spots in the area!! Highly recommend great vibes in there!"
2 months ago
Google review
LaGrace Parker
"Super welcoming and was able to fix my my glasses very quickly! Deb was the sweetest. Will definitely be returning!"
2 months ago
Google review
Chris Berger
"My family gets all their glasses here. Been going for years and love it!!"
2 months ago
Google review
Avery
"Debbie was so kind and helpful. She found a way to repair my frame despite its non-standard design."
2 months ago
Google review
deborah salvatore
"This is absolutely the best place to purchase your sunglasses and prescription eye ware. The service is outstanding, and the selection of glasses are stylish, classic, and hip. Tracey, Kendall, Anna & Terry are all fabulous to work with and they enjoy assisting you with your selection. Exceptional customer service."
2 months ago
Google review
Deb
"For many years I've been buying glasses at Warby Parker and the quality of my latest pair sent me looking elsewhere. I walked into Pier Shades per another customer's positive experience and I won't ever go anywhere else. The owner took over an hour helping me find my dream pair and was thoughtful, honest and incredibly knowledgable. I picked my glasses up..." Read more
3 months ago
Google review
Lisa Roy
"had a wonderful experience purchasing sunglasses from Kendall! She was incredibly helpful, patient, and knowledgeable, making it easy to find the perfect pair. She took the time to answer all my questions and made sure I was completely happy with my choice. The whole process was smooth, and her customer service was outstanding. I highly recommend buying from..." Read more
3 months ago
Google review
Joe Thomas
"I needed help with a manufacturer warranty issue for a pair of glasses which I bought at my optometrist's shop. Even though I had not purchased the glasses from Shades, Tracy and her team were more than willing to help by dealing with the manufacturer to resolve the issue. Shade's culture is to help the customer first. Something you rarely see in today's..." Read more
3 months ago
Google review
Robert F
"I had an issue with my Brand new Ray-Ban’s and I came to the store they were very nice and welcoming and help me resolve my issue very quickly. All around beautiful store and great customer service."
5 months ago
Google review
Christopher Persechino
"Went in for a glasses repair and came out with an amazing experience. All the workers were extremely helpful, especially the glasses tech. Not from around here but they treated me no different from if I was their next door neighbor! Definitely recommend for anyone looking for glasses!"
7 months ago
Google review
Younghee Kim
"At Providence Shades, the service is always very prompt and enthusiastic. I recommend everyone to patronize this facility."
7 months ago
Google review
Emily Nguyen
"Nicest people ever! Fixed my glasses quickly and had a lot of Valentines cookies :) will be coming back!"
8 months ago
Google review
James Fagan
"I recently bought a pair of Ray Ban prescription sunglasses at Shades Pier Optical and had an incredible experience. Kendall was super helpful with picking out the right pair of shades that suited me. They offer a great selection of sunglasses all for a reasonable price and I will definitely be back in the near future. I highly recommend this shop for any e..." Read more
8 months ago
Google review
A H
"Great experience, start to finish and follow up. Super nice staff--very helpful and not the least bit of pressure. Came in just to look--left with two pairs. Good selection, turn-around was on time, great follow-up, lifetime adjustments. What else do you need?"
8 months ago
Google review
Amy Almeida
"I love working with Tracey, Kendall and the team at Pier Optical. They consistently provide professional, friendly service. They also offer some high-quality frames. They also stand behind their products and services. I once had a pair of bifocals that didn't seem right. Kendall made sure that the issue was resolved, and confirmed my satisfaction by followi..." Read more
9 months ago
Google review
Laurent Dossche
"Amazing service by Tracey & colleagues! Very happy with my new glasses!"
9 months ago
Google review
"Not just a sunglass shop! A great local resource for prescription glasses. Terry makes it a point to make sure that your frames are optimal to your prescription - even when you bring in your own frames! Anna was a great help in helping me select an additional pair of sunglass frames. Their one year scratch replacement policy cannot be beat."
4 days ago