Urban Steam American Bistro Reviews & Testimonials

4.2 (1,412)

Reviews: 1,412


5
59%
4
20%
3
8%
2
4%
1
9%

79% of customers would recommend Urban Steam American Bistro

  Showing 3 star reviews only  

Bill S. star-alt star-alt star-alt star-alt star-alt

Colorado Springs, CO

"we've been coming here for the last several years but today, for some reason the service was off. It took an hour to get our food and the food wasn't that great today. I wonder if they're having trouble with retaining staff like so many restaurants are. But will come back again and try again."

8 months ago

Kelsey D.

Kelsey D. star-alt star-alt star-alt star-alt star-alt

Colorado Springs, CO

"Service was okay. The waitress attempted to push us out even though it was not busy. Gave us our check while we were still eating our food. Food is descent but maybe a little over priced for what you get. Flat white coffee was fine, nothing extra special. Nice place for chill brunch but nothing extraordinary"

10 months ago

Lynh H.

Lynh H. star-alt star-alt star-alt star-alt star-alt

Colorado Springs, CO

"Food was mid. Avocado smash was okay, it was hard to to cut and chew the toast. My husband got the southern comfort. The chicken needed seasoning and the waffle I rather not have it. The Cuban con leche was good and so was the cappuccino. Overall it was okay."

10 months ago

Lynh H. star-alt star-alt star-alt star-alt star-alt

Colorado Springs, CO

"Food was mid. Avocado smash was okay, it was hard to to cut and chew the toast. My husband got the southern comfort. The chicken needed seasoning and the waffle I rather not have it. The Cuban con leche was good and so was the cappuccino. Overall it was okay."

10 months ago

Erin S.

Erin S. star-alt star-alt star-alt star-alt star-alt

Ruidoso, NM

"Cool atmosphere, good service, and the food was good. We went for breakfast. I got a waffle with fruit and it was fine, Chris got a breakfast biscuit with bacon egg and cheese."

a year ago

Miranda F.

Miranda F. star-alt star-alt star-alt star-alt star-alt

Santa Fe, NM

"Experience here was ok. We made reservations and were seated right away. However, once seated, we waited 10 minutes for a waiter to come and take our order and another 30 minutes for our food. When the food arrived, it was luke warm. While the food had the makings of a great dish, the heat (or lack there of) was a total turn off. The waiter, who was friendly..." Read more

a year ago

Cim S.

Cim S. star-alt star-alt star-alt star-alt star-alt

Colorado Springs, CO

"I love this, super hip coffee bar and restaurant. The food is excellent. The ingredients are fresh and the roasted coffee is the bomb. It is my go to place when I want to splurge on going out to breakfast versus cooking at home. But you guys... I really REALLY wish you guys would serve maple syrup!!! To put corn syrup in my body, on top of all the fresh, who..." Read more

a year ago

Jassy P.

Jassy P. star-alt star-alt star-alt star-alt star-alt

Colorado Springs, CO

"This review is more of a 3.8 star, the reason why I give it that review is, I came here for dinner and I really wanted to try their pork belly tacos which was on their happy hour menu but they were all out of, which I understand because I work in a restaurant and sometimes it's out of your control that you're out of things. Anyways, I worked the carnitas tac..." Read more

a year ago

D F.

D F. star-alt star-alt star-alt star-alt star-alt

Aurora, CO

"The food was pretty decent but a few warnings. While the restaurant is hip, the surrounding area is not. I wouldn't say it seemed dangerous but I wouldn't have gone for a stroll around there. This also leads to the parking. The lot is tiny and most people were parked on the street in no parking zones. Lastly, the service was so slow. I made a reservation tha..." Read more

2 years ago

D F. star-alt star-alt star-alt star-alt star-alt

Aurora, CO

"The food was pretty decent but a few warnings. While the restaurant is hip, the surrounding area is not. I wouldn't say it seemed dangerous but I wouldn't have gone for a stroll around there. This also leads to the parking. The lot is tiny and most people were parked on the street in no parking zones. Lastly, the service was so slow. I made a reservation tha..." Read more

2 years ago

Jenni W.

Jenni W. star-alt star-alt star-alt star-alt star-alt

Arvada, CO

"Short story:Christian is a TOOL; Service was awful!Food was wonderful!Now that we got that out of the way...Long story:We walk in and asked to sit outside. The employee who greeted us said it was open but warned us of a bee / wasp issue, although wasn't sure how bad it was today. We chose to chance the patio anyway bc the weather was..." Read more

2 years ago

Jenni W.

Jenni W. star-alt star-alt star-alt star-alt star-alt

Arvada, CO

"Short story: Christian is a TOOL; Service was awful! Food was wonderful! Now that we got that out of the way... Long story: We walk in and asked to sit outside. The employee who greeted us said it was open but warned us of a bee / wasp issue, although wasn't sure how bad it was today. We chose to chance the patio anyway bc the weather was so lovely. Our se..." Read more

2 years ago

Corrie H.

Corrie H. star-alt star-alt star-alt star-alt star-alt

Hays, KS

"The food is great but the service is so slow. It was hot and there were so many flies & we were inside! Don't know if I will be back."

2 years ago

Corrie H. star-alt star-alt star-alt star-alt star-alt

Hays, KS

"The food is great but the service is so slow. It was hot and there were so many flies & we were inside! Don't know if I will be back."

2 years ago

Emily C.

Emily C. star-alt star-alt star-alt star-alt star-alt

Waikīkī, Honolulu, HI

"Food was fine but service was bad. We didn't get our drinks for at least twenty minutes and when we asked about them, we were told they were "super busy". I can understand waiting on food (which also took forever) but orange juice and a Diet Coke? The food was fine but not worth the wait."

2 years ago

Emily C.

Emily C. star-alt star-alt star-alt star-alt star-alt

Waikīkī, Honolulu, HI

"Food was fine but service was bad. We didn't get our drinks for at least twenty minutes and when we asked about them, we were told they were "super busy". I can understand waiting on food (which also took forever) but orange juice and a Diet Coke? The food was fine but not worth the wait."

2 years ago

Sandra S.

Sandra S. star-alt star-alt star-alt star-alt star-alt

Selma, TX

"The wait time is long.  Then the wait to get your food once you've ordered takes longer.  I hope our food is hot by the time it gets to our table. I ordered the vegan orange-vanilla waffle half order and my spouse ordered the French toast platter.  My friend ordered Southern Comfort and her spouse ordered the Monkey Wrench and a side of biscuits.  Haven't se..." Read more

2 years ago

Sandra S.

Sandra S. star-alt star-alt star-alt star-alt star-alt

Selma, TX

"The wait time is long. Then the wait to get your food once you've ordered takes longer. I hope our food is hot by the time it gets to our table. I ordered the vegan orange-vanilla waffle half order and my spouse ordered the French toast platter. My friend ordered Southern Comfort and her spouse ordered the Monkey Wrench and a side of biscuits. Haven't se..." Read more

2 years ago

Jonathan R.

Jonathan R. star-alt star-alt star-alt star-alt star-alt

CO, CO

"We used to come here practically every weekend, but the quality has dropped significantly over the past year and the friendly service went along with it.

Now I'm not even sure we'll ever be back."

2 years ago

Paul C.

Paul C. star-alt star-alt star-alt star-alt star-alt

Colorado Springs, CO

"6% "Service Fee" on the bill.  WTF?  That is totally not cool to just decide to raise the price of everything 6% without telling you upfront.  The music is way too loud.  And the service is mediocre.  

The food is really, really good.  Breakfast is the best.  Lunch/dinner is also great."

3 years ago

Paul C.

Paul C. star-alt star-alt star-alt star-alt star-alt

Colorado Springs, CO

"6% "Service Fee" on the bill. WTF? That is totally not cool to just decide to raise the price of everything 6% without telling you upfront. The music is way too loud. And the service is mediocre. The food is really, really good. Breakfast is the best. Lunch/dinner is also great."

3 years ago

Karen S.

Karen S. star-alt star-alt star-alt star-alt star-alt

Georgetown, TX

"I really wanted to love this place, but the blaring music, bland food, and horrible service made that not possible. Three stars because the restaurant was clean, and my Bloody Mary was good, but otherwise, there's nothing to rave about."

3 years ago

Karen S. star-alt star-alt star-alt star-alt star-alt

Georgetown, TX

"I really wanted to love this place, but the blaring music, bland food, and horrible service made that not possible. Three stars because the restaurant was clean, and my Bloody Mary was good, but otherwise, there's nothing to rave about."

3 years ago

Maddie T.

Maddie T. star-alt star-alt star-alt star-alt star-alt

Palmer Lake, CO

"Audra at the front was very sweet and helpful, however after we were seated service was slow. The biscuits and gravy was good and the chicken and waffles were good as well. However the prices here are astounding. My sister ordered apple juice and it was 5 dollars for an 8oz cup of juice with no refills. It was also 4 dollars for 2 slices of bacon. Overall th..." Read more

3 years ago

Maddie T.

Maddie T. star-alt star-alt star-alt star-alt star-alt

Palmer Lake, CO

"Audra at the front was very sweet and helpful, however after we were seated service was slow. The biscuits and gravy was good and the chicken and waffles were good as well. However the prices here are astounding. My sister ordered apple juice and it was 5 dollars for an 8oz cup of juice with no refills. It was also 4 dollars for 2 slices of bacon. Overall th..." Read more

3 years ago