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When I Work Reviews & Testimonials

4.5 (1,314)

Capterra Reviews: 994


5
63%
4
27%
3
6%
2
2%
1
1%

90% of Capterra users would recommend When I Work

  994 reviews
  4.5/5 average rating

  Showing 5 star reviews only  

Ken T. star-alt star-alt star-alt star-alt star-alt

Manager, Danny's Cycles

"This program has made scheduling so much easier than it used to be! The customer support is awesome! I especially love the chat support. I get answers instantly, while I am working on my schedule. Today, I was helped by Vida who was quick, knowledgeable and professional."

8 years ago

Jonathan A. star-alt star-alt star-alt star-alt star-alt

Owner, Common Sense Events

"The tech support is amazing! I had a tech support woman named Vida and she was super knowledgable and was able to answer all my questions. I love this system so far and it will be a huge help to our workflow."

8 years ago

Todd G. star-alt star-alt star-alt star-alt star-alt

CEO, Nobility Reigns

"I love the program and it's a great asset to my company. As my company grows this program will be able to grow with it. Under features and functionality I only rated it 4 stars, because I feel that it's missing one feature. That one feature is being able to record no call/no shows, excused or unexcused absences. Being able to list why they didn't know up..." Read more

8 years ago

Joe S. star-alt star-alt star-alt star-alt star-alt

Purchase College Association

"I have never worked with a company that had such great and responsive customer service! The product is great and the service is top notch."

8 years ago

Kyla E. star-alt star-alt star-alt star-alt star-alt

Practice Manager, Zoot Pet Hosptial + Luxury Boarding

"I am so thankful I decided to use WIW. Not only has it made my job easier, but the WIW team has supported me 100% through the implementation process. Lots of "user error" on my part and they are fabulous answering questions and trouble shooting super quick. The information they provide is always helpful and goes above and beyond what I would have expected..." Read more

8 years ago

Lisa S. star-alt star-alt star-alt star-alt star-alt

Margaret's Caregivers

"I used this program to schedule caregivers for my mom. The program was very easy to use from the very beginning. Customer support is always available to answer any questions."

8 years ago

Rachelle P. star-alt star-alt star-alt star-alt star-alt

Parsley Brothers Fitness, LLC dba 9Round

"It has been an excellent experience so far! Very easy to use, edit and manage! I would recommend that you give the 30 day trial a try. I think I'm hooked!!"

8 years ago

Jared L. star-alt star-alt star-alt star-alt star-alt

Manager, Smith Veterinary Hospital

"I checked out several similar products (including ShiftPlanning) before purchasing WhenIWork, and have been using them for nearly a year and a half. I manage a veterinary hospital with approximately 70 staff members (nurses, veterinarians, CSRs), and WhenIWork has made my life (and the lives of the other managers) much, much, much easier. Time off requests d..." Read more

8 years ago

Katie S. star-alt star-alt star-alt star-alt star-alt

Manager , Dogtopia of Raleigh

"We have approx 20 employees that we are juggling along with about 10 different positions and 10 different shift times. It doesn't sound like much, but the schedule used to take hours and hours. And juggling all the requests off and swapping shifts, there were always mistakes that were impossible to fix that effected the entire team. We switched our team o..." Read more

8 years ago

Beatriz C. star-alt star-alt star-alt star-alt star-alt

Barista, Cartel Coffee Lab

"I had been fretting over several login issues and could not resolve them with my work's management team. ONE email to WIW resulted in everything corrected in less than 5 minutes. Exceptional customer service and efficient problem solving is something I am always grateful for. Thanks to BEN from WIW for taking it up a notch!"

8 years ago

Brent B. star-alt star-alt star-alt star-alt star-alt

Owner, Svelt Detailing & auto massage LLC

"When I work is pretty simple and straight forward. It syncs with my payroll software perfectly. Cost is extremely reasonable. It can be used for time management and scheduling."

8 years ago

Robert R. star-alt star-alt star-alt star-alt star-alt

Dispatch Manager, TWO MEN AND A TRUCK

"I needed help and Alex answered quickly and efficiently. I am just taken back at how amazing Alex was. Every question I had answered, I laughed and felt like I was talking to an actual human. Usually it feels like a robot and this definitely wasn't the case. I am so lucky I was able to get Alex. Went above and beyond. Alex was kind, sweet, smart, beautiful..." Read more

8 years ago

Bernardo A. star-alt star-alt star-alt star-alt star-alt

Manager, Baskin Robbins

"The app is so much better than writing a schedule on paper. It helps me schedule at ease. I can do it in like 5 min just from my phone even if im out of town. My staff love it too and enjoy using on their phones rather than getting someone to take pictures of the schedule. Super easy Love it. Thank You When I Work Team."

8 years ago

David f. star-alt star-alt star-alt star-alt star-alt

1-800courier

"I'm on a plane at 30,000 ft, and I connected with claire. Spotty internet reception was no challenge as she got my question answered and resolved in under 5 minutes. As far as functionality goes, I only gave it 4 stars because I wish it had a few more features - but that is a different topic, and I don't want to take away from how great the CSR's are and..." Read more

8 years ago

Don M. star-alt star-alt star-alt star-alt star-alt

"We are a smaller golf course that had to schedule with weather as a factor. Our employees read their sched every day in case of changes. And they love swapping shifts to accomodate their social schedule."

8 years ago

Paul T. star-alt star-alt star-alt star-alt star-alt

"null"

8 years ago

Lisa L. star-alt star-alt star-alt star-alt star-alt

"I selected this app a few years ago due to it offering a 30 day free trial and being free to employees should I continue service (also no contracts with choice of low monthly or annual payments). I was impressed with the user-friendly interface and quick customer service responses that were understandable and thorough. I went from an impossible paper schedul..." Read more

8 years ago

Mark P. star-alt star-alt star-alt star-alt star-alt

Co-owner / President, Big Grin Studios Inc

"I gotta say that the WhenIwork app revolutionized the way I was doing my scheduling. We are unique company in that we generally only work on Saturday's and all our employees are contractors, so they set their availability. Before the app I would have to text them all asking if they were available to work on upcoming events and sometimes they would get back t..." Read more

8 years ago

Allan D. star-alt star-alt star-alt star-alt star-alt

Marketing / Wine Club Manager, Rappahannock Cellars

"I've tried the rest - this is hands down the BEST scheduling app for small business. The price is right, and it actually WORKS. The platform is SO simple, and it is SO flexible. Scheduling is easier than any other app we've tried, and has a ton of flexibility. The device (tablet/phone) apps work as promised, and all my employees have commented on how much be..." Read more

8 years ago

Fatima H. star-alt star-alt star-alt star-alt star-alt

Human Resource Manager, Hayat Pharmacy

"We started using Excel for scheduling initially but as our business grew, so did our need to change our procedures to accommodate requests and convenience for employee team members. So, we trialed many apps and found WHENIWORK such an excellent APP and a great price!"

9 years ago

Fawwad H. star-alt star-alt star-alt star-alt star-alt

UI/UX Designer, Exponento (Pvt) Ltd

"null"

9 years ago

Anthony C. star-alt star-alt star-alt star-alt star-alt

Directeur, Digital Customer Care Company

"null"

9 years ago

William O. star-alt star-alt star-alt star-alt star-alt

Manager, Sweet Arts Bakery

"No cons. I find the software simple enough to use and introduce to employees but complex enough to have every feature I could really ever need from a scheduling software. I also find the WhenIWork team extremely supportive when I need assistance!"

9 years ago

Rebecca V. star-alt star-alt star-alt star-alt star-alt

Main Street traders

"Makes my live so easy!. Love this!"

9 years ago

Val S. star-alt star-alt star-alt star-alt star-alt

iLKB Long Beach

"Love the app, the service is second to none, and the ease of use is incredible EASY! I own & manage a fitness franchise and WhenIWork made my life easier than i ever thought possible. I love the multi-level upgrade options, i love that my suggestion was considered and now in use!"

9 years ago