Capterra 
G2 
994 reviews
4.5/5 average rating
Shantel C.
Mary Faith C.
"A little happy. A lot frustrated. It was sold as an easy-to-use product."
2 years ago
Jessica G.
Staffing Manager , United Healthcare Staffing
"It was good for what we needed at the time because we really needed the hospital schedules to be able to be viewed and it was easy to overlook the whole month how many shifts were being worked/ scheduled. but with so many facilities and with having to enter everything in after texting or talking to the candidate we found out it was easier to do on excel or j..." Read more
2 years ago
Verified Reviewer
"it is a good alternative of a proper scheduling Software. many startups dont consider many factors when running a business due to small budget. When i work is a great option when you need a scheduling Software in absence of a fully functional scheduling software."
3 years ago
Verified Reviewer
"When it works its great but many times it has nuances, show error, no internet connection even though there is. When it works it works, but that's not always the case."
3 years ago
Lisa L.
HR Manager, RedLine Performance Solutions
"It is easy to setup and use. The Excel feature was very useful for us."
3 years ago
Verified Reviewer
"Overall it has great potential if all parties are utilizing the portal. It was easy to put in requests for time off and to ask for scheduling adjustments. Also we could see who we were working with which was useful in finding someone to switch shifts with."
4 years ago
Jocelyn R.
Staff, Sip n sliders
"It was okay and i got my schedule but it still needs some tweaks. I liked that i could see who i was working with and schedule changes"
4 years ago
Georgia U.
Student, One Stone
"I used When I work to track volunteer hours with an organization the past couple months, and although it did what it promised, it was very hard to use and frustrated me over and over. I would prefer not to use this site again."
4 years ago
Nancy F.
practice manager, Berthoud Animal Hospital
"It is very intuitive and is user friendly for administrators and employees."
4 years ago
KJ H.
Team Leader, Chick-fil-A
"I like being able to direct message other people I work with. I also like being able to "drop" shifts and see exactly who might be interested in picking up or trading."
5 years ago
Verified Reviewer
"Overall When I Work does what's intended which is to schedule staff and is able to send out communication to all your staff when needed."
5 years ago
Annie P.
Office Assistant, Psych Office Solutions
"When it works, it's great. It just doesn't work until I restart it every time. I like that it lets me clock in and out of work, and that it has a lunch break option. Nice app design."
5 years ago
Verified Reviewer
"It's just okay nothing too exciting about it. I didn't research much in the beginning but there are many compatible services out there. Many people recommended me Homebase. It seems that many big and small companies use this system."
5 years ago
Kelsey W.
Owner, Clearly Tahow
"First signed up in 2018 and immediately upgraded for payroll feature. Couldn't get it to work and had to cancel entire membership because we couldn't get assistance during our busy season. In 2019, I noticed they made some changes and altered their membership options. Tried again and found more bugs. This service is nothing but a headache and a borderline..." Read more
5 years ago
Nick S.
VP & Co-Owner, Johnson Junction
"The scheduling part is awesome. It allows us to communicate easily with our staff and get schedules out to everyone via the app."
5 years ago
Shawn S.
Business Development Rep., Townfolio
"The app was simple and easy to understand. It did have some kinks at the start and got better over time. Overall it was a decent app."
5 years ago
Joe W.
PR Advisor, Travelling Politico
"I used When I Work to track my work time to invoice correctly. Although the software does what it promises, there are sometimes glitches and times dont always track correctly."
5 years ago
Rosemary A.
HR, Above All Construction
"It was a system that was simple to use, but it did have some problems at times where our employees weren't able to log in. It cost me my time becasuse I would have to do it for them."
5 years ago
Micah B.
CFO, Madrona Recovery
"When I Work is a basic scheduling software and will get the job done on a budget but lacks what the others have. The customer service is excellent with When I Work, I really like the chat function. Makes communicating easy and quick."
5 years ago
Joseph A.
Client Relations Manager, Citiguard Inc.
"Overall, I enjoy using the software, but it does have some bugs that may not necessarily ruin the experience but it does make it a headache to use sometimes."
5 years ago
Karen T.
Secretary, BCI, LLC
"It did not work for the needs that the business had. The guys in the field had a difficult time using it. Having to put in a schedule for everyone is difficult in the construction industry because different projects often have different work time requirements."
5 years ago
Mallory L.
Manager, PETS IN THE CITY
"We have been a customer for three years (and I used you with a business previously for multiple years), and weren't automatically switched to the lower cost plan when your cost structure changed APPARENTLY TWO YEARS AGO (April 2017!), despite only having a small number of employees. When I asked about it we were given a credit for ONE of those months. Four d..." Read more
5 years ago
Carlos Adrian B.
Project Manager, Nestle
"OVerall experience is that transparency on the cost-benefit relation is a point to improve. Customer support responds on a timely manner and are very dedicated. TThe app is easy to set up and configure."
5 years ago
Christy K.
Senior Manager of Business Operations, PremierTox Laboratory
"Good software for a larger organization with many field employees. Not the best for a smaller organization with minimal field staff."
6 years ago
"Overall we are still learning the software. We have been live with when I work for a week now. The ease of scheduling teammates, PTO request, and Updating timesheets"
2 years ago