Carpet & Rug Superstore - Charlotte Reviews & Testimonials

4.8 (130)

Reviews: 130


5
92%
4
3%
3
0%
2
1%
1
4%

95% of customers would recommend Carpet & Rug Superstore - Charlotte

  Showing 5 star reviews only  

Jen Na

Jen Na star-alt star-alt star-alt star-alt star-alt

"10 stars, if we could. Truly. The reviews don't lie - Jim Gardner is a consummate professional and just lovely to work with from beginning to end. He has a great selection, his prices are fair, and his communication was excellent. We had his team re-carpet our entire 2nd floor (~1200 sq ft fully furnished) and were honestly nervous about how they were going..." Read more

3 years ago

Qunnice Simpson

Qunnice Simpson star-alt star-alt star-alt star-alt star-alt

"My husband and I are remodeling our home. We needed new carpet for upstairs and downstairs and vinyl flooring for kitchen and dinette area. Jim Gardner was the right person to go to. He done a fantastic job from the beginning to the end. Quote to installation. Jim was excellent at communicating with us the whole way. His team ( Mr. Martin) arrived early go..." Read more

3 years ago

Paul Pearl

Paul Pearl star-alt star-alt star-alt star-alt star-alt

"I am very pleased with my experience with the Carpet and Rug Superstore. Jim was able to get my house measured the day after I came into the store, and he knew I was in a hurry so he pushed up my install. Everything looks great!"

3 years ago

Jackie Wall

Jackie Wall star-alt star-alt star-alt star-alt star-alt

"Job well done! Installers did a great job. I'm very pleased"

3 years ago

Jose Luiz Herrera Braga Junior

Jose Luiz Herrera Braga Junior star-alt star-alt star-alt star-alt star-alt

"Amazing support and experience! Jim was very supportive and trustful! He was able to coordinate the replacement of my house's carpet in a very short time! service provided was excellent! definitely recommend this store!"

3 years ago

Amy Vickers

Amy Vickers star-alt star-alt star-alt star-alt star-alt

"My husband and I bought three rugs for our new home, and Jim was great to work with. The in-store selection is great, but not so crazy much that you�re just overwhelmed. We love all three, and you can tell how high quality they are the first time you wander around on them barefoot. I would definitely recommend them, and plan to look here for future rug purch..." Read more

3 years ago

Cynthia Williams

Cynthia Williams star-alt star-alt star-alt star-alt star-alt

"Miguel and Team!!! These guys are awesome!!! Happy customer in the CLT. Thanks Jim!!! Expect lots of referrals!!!"

3 years ago

Cheryl Aaron

Cheryl Aaron star-alt star-alt star-alt star-alt star-alt

"I love my rugs. It�s been two month and I am still in love. I shopped around in person and online. I spent a lot of money so I needed to make a rational decision. The moment I walked into the showroom I was greeted by Jim. He was with a customer but still made me feel welcomed. I then did my due diligence and shopped some other places. After a couple o..." Read more

3 years ago

James Epstein

James Epstein star-alt star-alt star-alt star-alt star-alt

"We worked with Jim Gardner at this store to replace all of the carpet in our home. He was very helpful assisting with the selection of the right carpet for us. The installer, Miguel, arrived on the time scheduled and did a tremendous job in our home! He and his crew moved all the furniture and performed the install. Everything turned out great!"

4 years ago

Kevin O'Connor

Kevin O'Connor star-alt star-alt star-alt star-alt star-alt

"We re-carpeted our entire house with the help of Jim Gardner at the Charlotte Carpet and Rug Superstore. We had some basic ideas of what we wanted to replace our builder grade carpet but that was as far as it went. We walked in and Jim met us right away. It was immediately evident that we were with a carpet expert. Jim guided us through the process and m..." Read more

4 years ago

chris corrado

chris corrado star-alt star-alt star-alt star-alt star-alt

"Jim Gardner and his team did a terrific job from "quote to installation". Jim was excellent at communicating along the way, followup to see that I was satisfied and the team doing the work arrived early, got the job done right and were swift in completing the work."

4 years ago

Susan Plaza

Susan Plaza star-alt star-alt star-alt star-alt star-alt

"We recently had carpet installed in 3 bedrooms. The installers did an excellent job. Jim at the showroom was incredibly helpful with our carpet selection and did a great job setting up our install date. He was very professional and courteous as was the install team!"

4 years ago

Mollie Stanley

Mollie Stanley star-alt star-alt star-alt star-alt star-alt

"I had a great experience at Carpet & Rug Superstore. Jim provided great customer service and made sure I was satisfied throughout the whole process. The carpet installers did a great job and were extremely professional and polite. I would highly recommend using them for your flooring needs!"

4 years ago

Erica Buck

Erica Buck star-alt star-alt star-alt star-alt star-alt

"Kevin was amazing! I can not express enough how kind, caring and understanding he was. He listened to me vent about frustration with another company that was scheduled to do my carpet. He got the carpet in my house in the time I needed. He called me with every update and I looked forward to his calls. I will never go to anyone else, but Kevin."

4 years ago

Phil Williams

Phil Williams star-alt star-alt star-alt star-alt star-alt

"Great experience. Manager Jim Gardner was extremely helpful in selecting and scheduling. Installation was efficient and professional as well as on time . Excellent selection. Highly recommend"

4 years ago

Doug Pickel

Doug Pickel star-alt star-alt star-alt star-alt star-alt

"Had a very good experience with Jim and the installation crew. Our carpet was delayed due to warehouse stocking and Jim offered other options, however; we stuck with our original choice and the installation went as planned. Would highly recommend Carpet and Rug Superstore."

4 years ago

April V

April V star-alt star-alt star-alt star-alt star-alt

"We had the best experience at Carpet & Rug Superstore. We re-carpeted 17 offices at our business location. Manager Jim Gardner was extremely flexible with the installation dates; Allowing us to complete installation on 1/2 of the offices and then returning 3 weeks later to finish the remaining offices. The installation team was punctual, professional, a..." Read more

4 years ago

Greg Osenga

Greg Osenga star-alt star-alt star-alt star-alt star-alt

"This is our second time at Carper and Rug Superstore. We had LVP in a marble pattern installed in our high rise uptown condo. Jim was great working with us on measurements and the installation team was top notch. Thank you will highly recommend!"

4 years ago

Shiwani Kumar

Shiwani Kumar star-alt star-alt star-alt star-alt star-alt

"We had the best experience at Carpet & Rug Superstore. Their customer experience was incredible from the moment I walked into the store all the way through after the flooring was installed. They have tons of variety to meet all styles and budgets and their salespeople helped recommend the best flooring for our needs. Highly recommend."

4 years ago

Sarah Kennard

Sarah Kennard star-alt star-alt star-alt star-alt star-alt

"The rugs and carpets I bought are beautiful. Jim (the manager) was great to work with and Miguel and his team of installers did a fantastic job. Highly recommend."

4 years ago

Cari Hayden

Cari Hayden star-alt star-alt star-alt star-alt star-alt

"Outstanding service and quality product! My husband and I visited the South Blvd location. Jim the manager was Extremely knowledgeable and helpful! Totally recommend this store! Thanks Jim for my beautiful carpet! You�re the Best!!??????????We will definitely use you again for our flooring needs!"

5 years ago

Jarquist Smith

Jarquist Smith star-alt star-alt star-alt star-alt star-alt

"I had an amazing experience at the South Blvd. location. The Store Manager, Jim, was very knowledgeable and he was so polite! We are highly satisfied with the quality of the carpet and the price was great!"

5 years ago

aywanna monroe

aywanna monroe star-alt star-alt star-alt star-alt star-alt

"I had a really good experience with Jim the manager at the South Blvd Store. After several opinions and other quotes and financing offers, the Carpet and Rug superstore had the best service and deal. I feel good and it looks good too! Thanks everyone."

5 years ago

Susan Myers

Susan Myers star-alt star-alt star-alt star-alt star-alt

"Jim was a pleasure to get to know through our carpet renovation. He patiently waited about 9 months for us to be ready to begin and offered all of the options available ~ so grateful because we think it's perfect! style, color and installation with the best crew in York/Meck Counties! Thanks so much! We love our new carpet! We will be back and recommend to o..." Read more

5 years ago

Kate Ryan

Kate Ryan star-alt star-alt star-alt star-alt star-alt

"Arturo & his team of installers were polite & very hard workers. With a team of two in the morning & four in the afternoon they were able to rip out old carpet, prepare for new carpet & install vinyl & carpet in my 1600+ sq ft home within 9 hours & in one day, even though I was scheduled for a two day install. Jim is a great salesman. The store has quality..." Read more

5 years ago