Carpet & Rug Superstore - Charlotte Reviews & Testimonials

4.8 (130)

Reviews: 130


5
92%
4
3%
3
0%
2
1%
1
4%

95% of customers would recommend Carpet & Rug Superstore - Charlotte

  Showing 5 star reviews only  

Melissa Pegram

Melissa Pegram star-alt star-alt star-alt star-alt star-alt

"I love my new rug from Carpet & Rug Superstore. They have a great selection and high quality. Jim was excellent to work with and very helpful in picking out colors and samples. Highly recommend!"

a year ago

M C

M C star-alt star-alt star-alt star-alt star-alt

"After recently moving to Charlotte, I was desperate to find area rugs for our uptown PentHouse apartment. Everywhere I went had a limited selection. Finally, I talked my husband into taking me to the Carpet and Rug Superstore. We found four area rugs that are absolutely gorgeous. Jim, the store manager was very helpful in our selection. The quality of their..." Read more

a year ago

Paula Jones

Paula Jones star-alt star-alt star-alt star-alt star-alt

"The installers did an excellent job. Excellent installation and left the area clean. Very nice and courteous."

a year ago

David McCuiston

David McCuiston star-alt star-alt star-alt star-alt star-alt

"Jim was very helpful in the store, showing us a variety of carpets within our budget. The install team was quick and did a great job as well. Highly recommend."

a year ago

Keri Skinner

Keri Skinner star-alt star-alt star-alt star-alt star-alt

"Jim was fantastic to work with. He understood our needs, explained our options and as well as accommodated our schedules. Such an efficient transaction and we love our carpet!"

a year ago

Connor Crumpler

Connor Crumpler star-alt star-alt star-alt star-alt star-alt

"Jim was extremely helpful finding us the perfect carpet for our home and the installation team couldn�t have been better. The entire experience was quick and easy and the final product looks great."

a year ago

Teresa Randolph

Teresa Randolph star-alt star-alt star-alt star-alt star-alt

"Great experience from start to finish!"

a year ago

Bill McKinney

Bill McKinney star-alt star-alt star-alt star-alt star-alt

"Jim Gardner did an outstanding job helping us with our carpet needs. His follow up and follow through was spot on and I�d highly recommend his service. Jim understood our time constraint and he delivered well above our expectations. The install team was on time, efficient, and very customer friendly. The finished product looks amazing."

2 years ago

EvanBrenda Turtz

EvanBrenda Turtz star-alt star-alt star-alt star-alt star-alt

"I highly recommend the Carpet and Rug Superstore. The rug and floor selections are extensive throughout the store and the prices are competitive which of course is important� however what sets this store apart from the other rug/floor stores is the unbelievable service. Jim, the store manager was everything and beyond what we expected and could have asked fo..." Read more

2 years ago

Brandon

Brandon star-alt star-alt star-alt star-alt star-alt

"Absolute pleasure working with Jim. Very friendly and knowledgeable. The crew that did the install was great as well and very friendly. Came in and went straight to work. Was done in about 2 1/2 hours."

2 years ago

David Scruggs

David Scruggs star-alt star-alt star-alt star-alt star-alt

"Jim's guys are quick and do a good job for me. I've been a customer for many years with my 100 properties."

2 years ago

Laurie Jamieson

Laurie Jamieson star-alt star-alt star-alt star-alt star-alt

"Oh my what a fabulous experience it has been working with Jim on my carpet redo and possible LVP for my other rooms! Jim came out and measured and guided me in what I was looking for in carpet replacement. He brought out the samples when he came to measure. Miguel and his team did the install yesterday. They are a top notch install team. It was a very big jo..." Read more

2 years ago

Camilo Rojas

Camilo Rojas star-alt star-alt star-alt star-alt star-alt

"Great service at the store and the installation was very well done."

2 years ago

Erin Azaroff

Erin Azaroff star-alt star-alt star-alt star-alt star-alt

"Jim was AWESOME in helping up pick out carpet for our bedrooms and a runner for our stairs. He had great recommendations and was so helpful. On install day, Miguel and his team arrived. They were AWESOME as well - they moved our furniture with care, were tidy and cleaned up after themselves, and did great work. Could not recommend this company and their all..." Read more

2 years ago

Stephen Young

Stephen Young star-alt star-alt star-alt star-alt star-alt

"I had a great experience getting a new carpet installed in my home. There are plenty of options to provide what you are looking for and Jim has a lot of knowledge on the products. The install took less than a day and the guys did a great job. They were respectful of the furniture they moved, they cleaned up after themselves, and the carpet looks fantastic."

2 years ago

Susan Shimulunas

Susan Shimulunas star-alt star-alt star-alt star-alt star-alt

"Wonderful customer service, excellent quality, professional installers. Highly recommend"

2 years ago

Chauncey Gardener

Chauncey Gardener star-alt star-alt star-alt star-alt star-alt

"The absolute best place for carpeting. Jim the manager was fantastic and the final bill was $50 less than quoted. The installer, Miguel, was top notch as were his assistants. You can't go wrong with this store. Honest, quality place!"

2 years ago

Satish Amin

Satish Amin star-alt star-alt star-alt star-alt star-alt

"Jim & his team did an excellent job in scheduling & installing carpet and hardwood floors. Would recommend them anytime."

2 years ago

Greg Williams

Greg Williams star-alt star-alt star-alt star-alt star-alt

"They have an amazing selection of area rugs, carpets and hardwood flooring. The service was very friendly and helpful. We were shopping for area rugs and Jim was very helpful and answered our questions and explained how to best take care of the rugs. We�ll definitely be back!"

3 years ago

Karl Curry

Karl Curry star-alt star-alt star-alt star-alt star-alt

"Having been effected negatively by supply side issues on the delivery of a bedroom set it was refreshing to deal with a company who sold a product that they actually had in stock and was able to deliver within 2 weeks. Add to it an impressive 2 man team who were efficient on the install and very good on their clean up and you can see why I must say this was..." Read more

3 years ago

Ingrid Rand

Ingrid Rand star-alt star-alt star-alt star-alt star-alt

"The best experience! Jim came to the house and did the measuring and did a great job following up, then the install crew did the most amazing job, they were very conscientious and very professional, did not damage any of our freshly painted walls and moved all furniture as needed, so hard working! Would highly recommend, plus it was 1/3 of the price of the r..." Read more

3 years ago

Julian Rogers

Julian Rogers star-alt star-alt star-alt star-alt star-alt

"We�ve had a couple great experiences at the Carpet and Rug Superstore. Both times we worked with Jim and he is the utmost professional when it comes to your carpeting needs. He was able to come out and measure and have his installers complete the job with precision and in a timely manner. We�re happy to use Carpet and Rug Superstore and will be going back to..." Read more

3 years ago

Jonathan Addair

Jonathan Addair star-alt star-alt star-alt star-alt star-alt

"Great products, communication, and service! Jim and team were great to work with and I would certainty recommend them."

3 years ago

James Gardner

James Gardner star-alt star-alt star-alt star-alt star-alt

"Very Professional and our home has never looked better. Thanks Jim"

3 years ago

Lea R

Lea R star-alt star-alt star-alt star-alt star-alt

"I had Jim and his team install new carpet. Jim was great...no pressure, no hurry up. Was very courteous and patient. Will definitely use again!"

3 years ago