Domino's Pizza Kovan Reviews & Testimonials

3 (149)

Reviews: 149


5
29%
4
16%
3
14%
2
9%
1
32%

45% of customers would recommend Domino's Pizza Kovan

  Showing 1 star reviews only  

Eliezar Sallan

Eliezar Sallan star-alt star-alt star-alt star-alt star-alt

"I order at 430pm through GRAB and no one picking up there phone for both Dominos and GRAB so i can follow up my order and they called me at 10.57pm to ask if i still want my order to be delivered. Who do you expect to eat after more than 5hrs of waiting? Worst service and so terrible. I wont order here again ever. Even GRAB ask me to talk to them about refun..." Read more

3 years ago

Google review

harry yap

harry yap star-alt star-alt star-alt star-alt star-alt

"This outlet is complete mess especially during busy period. I ever ordered from their website and they are usually not on time. However yesterday during Mom's day 9 May, was the worst encounter with them. I ordered via Grab at abt 5.30pm expecting to pick up abt 6pm as it says order was ready. To my horror when I was there at 6.15pm,the entire outlet was in..." Read more

3 years ago

Google review

Tim C

Tim C star-alt star-alt star-alt star-alt star-alt

"Always deliver late. 30mins guarantee is just a gimmick to get return orders. Longest I waited was 3 hours past the delivery time."

3 years ago

Google review

Xavier KJZ

Xavier KJZ star-alt star-alt star-alt star-alt star-alt

"Bad customer service at this outlet, unhygienic practices"

3 years ago

Google review

Errol Champion

Errol Champion star-alt star-alt star-alt star-alt star-alt

"Went to pick up my order. I was on time. I was told to wait another 15 minutes and ended up writing 25minutes more. Others who had later times got their orders first. Even though they had larger orders. Moreover, staff were not concentrating and were making so much noise and that contributed to the delays."

3 years ago

Google review

Jonathan Seah

Jonathan Seah star-alt star-alt star-alt star-alt star-alt

"Super bad service, rude staffs, unhygienic practices, will never come ever again. Made us wait for 45 mins even when we preordered online. There were plenty of staffs around doing nothing even when there are many people waiting for their orders. The person preparing the food was talking on the phone. The delivery man helped to pack the pizza was not wearing..." Read more

3 years ago

Google review

Maurice Chua

Maurice Chua star-alt star-alt star-alt star-alt star-alt

"Don’t waste your time here ... super lousy online order system ... selected collection at 6.30pm still need wait 30 mins ... all customers affected not only me .... walk in must wait 2.5 hours ... will not order again"

3 years ago

Google review

Jean Y

Jean Y star-alt star-alt star-alt star-alt star-alt

"Service staff were quite rude and disorganized. Went down to collect a pick-up order yet had to wait close to an hour from the stipulated pick-up time. It was chaotic and staff were also extremely condescending and dismissive. Very poor experience, will not visit again"

3 years ago

Google review

kira

kira star-alt star-alt star-alt star-alt star-alt

"Did an advance order for 715pm and even called customer service twice to ask about my order as it was late, it came an 1 1/2 hours late. The pizza box had the sticker that says "7:15pm" i don't understand how it's possible for it to be late?"

3 years ago

Google review

Tracia Yap

Tracia Yap star-alt star-alt star-alt star-alt star-alt

"Don't eat the cheese Xplosion. It is creamy and not cheesy Cheated"

3 years ago

Google review

mars bar

mars bar star-alt star-alt star-alt star-alt star-alt

"the service here is horrible. i tracked my order online for self collection and it states that it is ready but when i went to collect it, there was so much mix up over a couple pizzas, it wasnt ready even after an hour of waiting. the service is really bad and this isnt the first time this has happened."

3 years ago

Google review

Alex Armani

Alex Armani star-alt star-alt star-alt star-alt star-alt

"Dint even have a chance to order wayy to crowded"

3 years ago

Google review

Matthew Tan

Matthew Tan star-alt star-alt star-alt star-alt star-alt

"Rubbish service, 1 hour 30mins and my orders is still in the store, telling me to wait for another 30mins for it to arrive, I might as well go down and pick it up myself."

3 years ago

Google review

Thilaka Chid

Thilaka Chid star-alt star-alt star-alt star-alt star-alt

"Worst customer service and preparation time of 2 hrs. Never welcoming and both times I went there had a poor experience"

3 years ago

Google review

UMARUL FAROUK MOHAMED IBRAHIM

UMARUL FAROUK MOHAMED IBRAHIM star-alt star-alt star-alt star-alt star-alt

"Extremely rude and sarcastic Filipino lady staff who took the order. Was ignored and waited 15 mins in an empty restaurant to make an order.."

4 years ago

Google review

As He is So Am I

As He is So Am I star-alt star-alt star-alt star-alt star-alt

"Website isn't easy to understand and confusing. Called me to inform me order is ready yet when despite arrival still had to queue behind walk-in customers to collect! Food was not hot by then. Terrible service attitude! Would not patronize again!"

4 years ago

Google review

陈业南

陈业南 star-alt star-alt star-alt star-alt star-alt

"Bad experience to use the domino voucher, the person who selling voucher mentioned don’t need to have minimum purchase to redeem to get the pizza but is cheating is not true. Hope you guys can take note and improvement this issue thanks!"

4 years ago

Google review

Jazila Noor

Jazila Noor star-alt star-alt star-alt star-alt star-alt

"Waited for more than one and a half an hour jus for one regular pizza and breadstick. Me and my friend kept asking them for our pizza and they said it was in the oven and after an hour we asked them again and they just started to make our pizza. Totally ruined my mood and day. Never going back there again. p.s wanted to give 0 starts but couldn't"

5 years ago

Google review

Rena Leong

Rena Leong star-alt star-alt star-alt star-alt star-alt

"Waited half an hour for my cinna dots, friend waited about an hour for his personal pan pizza. Staff showed no sense of urgency and deliberate absence of customer courtesy. Food is always good but bad experience almost everytime i visit the place. Utter disappointment."

5 years ago

Google review

Leonard Chua

Leonard Chua star-alt star-alt star-alt star-alt star-alt

"Took one hour to cook one pizza when I’m dining in, Super inefficient. Are you guys understaffed? Ruined my dinner. Come on!"

6 years ago

Google review

Gordon L

Gordon L star-alt star-alt star-alt star-alt star-alt

"Bad service"

7 years ago

Google review

Kim Han Lee

Kim Han Lee star-alt star-alt star-alt star-alt star-alt

"Very bad delivery service. Always busy and unable to take orders."

9 years ago

Google review

Gary F

Gary F star-alt star-alt star-alt star-alt star-alt

"Order confirmed at 10:15pm. It is now 11:40pm and still nothing. They closed at 11:00pm and didn't let us know, call us, email us that they wouldn't be delivering even though our order was confirmed. Absolutely abysmal service. Called the customer center, stayed 15mins on the phone without an answer, so hung up. Called again 10 mins later, stayed another 10m..." Read more

9 years ago

Google review