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Niu S.
Los Angeles, CA
Delta B.
Las Vegas, NV
"Extremely deceptive billing practices. Caught them lying and over-billing to which they admitted. Would never use them again. Take my review as a warning."
2 years ago
Evelyn K.
CA, CA
"I had a negative experience with Fireplace Solutions. The employee was rude when I was looking for parking and the person I spoke to on the phone was unhelpful when I tried to schedule an appointment. Their customer service needs improvement."
2 years ago
Evelyn K.
CA, CA
"I had a negative experience with Fireplace Solutions. The employee was rude when I was looking for parking and the person I spoke to on the phone was unhelpful when I tried to schedule an appointment. Their customer service needs improvement."
2 years ago
Joe M.
SoMa, San Francisco, CA
"I had an appointment scheduled for a chimney repair estimate. An hour before the appointment, I got a text message confirmation of the appointment, which was good. I took the day off work and was home anyways, but the technician never showed. I called at the end of the day and they had said the technician had to cancel and leave for the week the night befo..." Read more
3 years ago
Stan L.
Jersey City, NJ
"Called this company for fireplace mantels and they referred a contractor to me, the guy sent me some pics of his work so I decided to make an appointment. The day before the appointment the guy (Jose Lorenzo) told me he only do decoration for mantels, doesn't do mantel, but he sent me all photos of mantels he built !! very unreliable, and that loser made th..." Read more
4 years ago
Dru H.
San Francisco, CA
"Unfortunately, not well at all. I reached out to them two weeks before Christmas, as I wanted the fireplace working by then; the job was simple and wouldn't take much time. The business advertised on their website, Yelp, and Angie's List that they serviced my area. Denise was great about reaching out to me and responding to emails and text messages - had m..." Read more
5 years ago
Hector M.
Alhambra, CA
"This company isn't reliable, very unprofessional, and unorganized. They will not return back my calls, emails, or text. It's been stressful and a huge inconvenience to get a technician to come out and start work after we received an approved work order (it's been over 2 months). The only reason why im forced to deal with such unproffesional company and staff..." Read more
5 years ago
Sheryl T.
Woodland Hills, CA
"I am a real estate agent and my client called Fireplace Solutions to come out and check the chimney for our inspection contingency. I do remodel for clients for the past 10 years, in addition to real estate, so I'm not a total novice to this business, however, when it comes to things out of my wheelhouse I rely on the inspectors. Don was our inspector and pr..." Read more
6 years ago
Ed S.
Santa Clarita, CA
"Buyer Beware! The highlights. I called over the Christmas break about my gas fireplace. They scheduled me fairly promptly (+) and told me VERBALLY that a return service call was included in the $249 "evaluation" fee if needed. But then called the morning off to cancel due to bad weather (fine, I get it). But then we were on again with 20 min notice (+)!..." Read more
6 years ago
Mark L.
Sherwood Forest, Los Angeles, CA
"Wow, where to start. First you'll notice lots of either one star or five star reviews, that should be a warning right there. So I drive 30 minutes to get to the store, and ask for a simple $20 part. I am super friendly, the guy that got the part was friendly, all is well. Then the money man says that will be $179... and I'm thinking, that must be a verbal ty..." Read more
6 years ago
Gino S.
Alpine, WY
"Awful experience. I live in a large condo complex (own 2 units) that this team was hired to retrofit. They are either trying to constantly upsell the tenants or they have taken on more they can handle. Communication with these guys is awful. I waited 2 weeks for a simple response via email (after sending multiple times) I would not hire them to do anythi..." Read more
6 years ago
Gino S.
Alpine, WY
"Awful experience. I live in a large condo complex (own 2 units) that this team was hired to retrofit. They are either trying to constantly upsell the tenants or they have taken on more they can handle. Communication with these guys is awful. I waited 2 weeks for a simple response via email (after sending multiple times) I would not hire them to do anythi..." Read more
6 years ago
Dennis M.
Northridge, Los Angeles, CA
"We set up an appointment to have the service come out and clean our chimney/barbecue fire box. They sent out a technician named Jeff Shields, he was here at 10 o'clock came in looked at the fire box. Told me they could not clean the stack or the box because it was use for a barbecue and there was grease in the system. He got up on the roof looked at the a..." Read more
7 years ago
Dennis M.
Northridge, Los Angeles, CA
"We set up an appointment to have the service come out and clean our chimney/barbecue fire box. They sent out a technician named Jeff Shields, he was here at 10 o'clock came in looked at the fire box. Told me they could not clean the stack or the box because it was use for a barbecue and there was grease in the system. He got up on the roof looked at the a..." Read more
7 years ago
Michael S.
Meridian, ID
"Feeling scammed.. Be sure to read all of the reviews! They seem to have a lot of 5 star reviews, but I had a terrible experience with this business and it seems there are quite a few others who have as well. Maybe some of the 5 star reviews are fake. I made an appointment to have them come to my house on 11/2/18. They gave me a four hour window (inconveni..." Read more
7 years ago
H K.
Santa Monica, CA
"I had someone from Fireplace Solutions out to service my gas-vent heater and was told they would need to order a part and would get back to be asap. After over 2 months of making calls and inconsistent follow-up, long hold-times, and even being hung up on, I requested an explanation from the manager with and a realistic time-frame so I could finally get hea..." Read more
7 years ago
Smith C.
Los Angeles, CA
"Fireplace Solutions Called to book an appointment. The time was set for 12-4pm. At 3:30pm I was told they need to reschedule as the technician had truck issues. I said no worry and they offered me "first thing Monday, as early as I can do it." I asked if I should still be able to get to work by 9am and when they confirmed it was not a problem I booked 7:30..." Read more
7 years ago
Mc C.
Woodland Hills, Woodland Hills, CA
"Why have a request an estimate on your yelp site ? Over $200 to come out plus repairs. When I tell them what the gas company recommends ? Need to work on your customer relations"
7 years ago
Susan E.
Portland, OR
"These guys were johnny on the spot when we purchased our gas fireplace inserts from them. but, boy when we needed service. I didn't get a return call back from over three messages. then when I did get someone to talk too, the girl seemed totally not with it and said she'd schedule but it would cost me $289 just to have them come out, and they would give me a..." Read more
7 years ago
Frances A.
Marina del Rey, CA
"Made an appointment and received confirmation of the appointment via text. I was given a four hour window for the appointment on a Saturday (a very busy day for me) and they didn't show up! I even tried to call to find out what happened and noone seemed to have an answer. My time is precious and I don't have four hours to waste waiting for a company to not h..." Read more
7 years ago
H F.
East Haven, CT
"After spending almost $3000 on the repair, it took us multiple calls and emails just to get an itemized receipt that we needed asap. I just don't understand how such a simple request (such as getting a receipt) can be so difficult for them to accommodate to paying customers. They had bad attitudes as if I was requesting something extraordinary and being unre..." Read more
7 years ago
H F.
East Haven, CT
"After spending almost $3000 on the repair, it took us multiple calls and emails just to get an itemized receipt that we needed asap. I just don't understand how such a simple request (such as getting a receipt) can be so difficult for them to accommodate to paying customers. They had bad attitudes as if I was requesting something extraordinary and being unre..." Read more
7 years ago
Vikki M.
Santa Clarita, CA
"Today is Monday, May 14. This is the third time that I called this company that I have used in the past to schedule a chimney inspection. This is the third time that someone tells me they will take my information down and someone will call me back. It's been about five days since my initial phone call last week and I have yet to get a phone call back. Needl..." Read more
8 years ago
Vikki M.
Santa Clarita, CA
"Today is Monday, May 14. This is the third time that I called this company that I have used in the past to schedule a chimney inspection. This is the third time that someone tells me they will take my information down and someone will call me back. It's been about five days since my initial phone call last week and I have yet to get a phone call back. Needl..." Read more
8 years ago
"Louis, your company is a joke; I am not sure if you are aware of what's going on; your staff are rude, unprofessional, not letting us talk to you ...... I paid the deposit and wanted my fireplace to be renovated. Delay after delay, no communication, and extremely rude unprofessional staff! Word of wisdom to all go to firplace 911! I made a big mistake."
2 years ago