About Hippo Prestige
Hippo Prestige is a high-end car dealership with a hook:
We are one of the only family-run motor groups in the elite, sports & performance supercar & luxury 4x4 sector that nurtures the complete and unique car-buying journey for you, our valued customers.
From our first ever chat through to delivery and aftercare, we pride ourselves on the important relationships that we maintain, the exquisite and emphatic cars that we invite you inside and our exhilarating yearly events calendar.
Phone
Address
Unit 26, Trident Park
Trident Way
Blackburn
BB1 3NU
AutoTrader 
CarGurus Paul Reaney
Kevin Fletcher
"Good cars, good deals. Could do with improving communication on the progress of your car when you have signed your deal. It felt as though I was doing the progress chasing more than themselves. Overall good but some improvements would help the experience"
3 months ago
Makhosini Ntini
"rear tyres were close to the legal limit,the Mot report done 4 months ago had the advisory that rear tyres were close to the legal limit and the car was sold with the stated MOT advice not being attended to"
3 months ago
Patsie Turley
"I have had an excellent service from the sales department but actually getting my vehicle is proving difficult no one is getting in touch with the delivery date and I keep having to chase the sales department and its not their job to keep chasing the admin team but they are the only ones that answer my questions admin team not good"
4 months ago
Holly
"I did get a car and was the best finance deal available. However, the car was reported as having no issues but the car came with a suspension problem and a scratch on the windscreen and Hippo have not fixed the issues and I had to pay my local garage to fix them instead."
4 months ago
Customer
"Hippo customer service is spot on until you pay your deposit and then it goes down hill from there.All my questions have finally been answered but only after sending reminders.Still waiting for my used car to be delivered despite the website stating 10 working days my delivery is 14 days.Not seen the car as yet so can't comment on that."
5 months ago
Mike Ryan
"Came to collect and car not ready. Staff member was helpful but lack of communication ahead of delay would have saved me a drive to Blackburn."
5 months ago
Mr Birley
"The service on the whole was good but the first car I ordered was terrible"
5 months ago
David Watson
"Purchased a van from Hippo, Starting the forth week and still no vehicle, very disappointed! Whist Keilan Jones is very good 5 star for him. His backup team are very poor."
5 months ago
Mr Battiste
"The process locating a vehicle was fairly straight forward, and the agent did a good job finding me a vehicle that met my criteria and budget. However, after making payment the communication from hippo dropped rapidly. My delivery date was promised on purchase as 5 to 8 days due to my criteria needing a car that was readily available. This kept moving backwa..." Read more
7 months ago
Ian Mason
"Since finding a vehicle and being pushed through the process to secure the car, I have no indication on delivery time scale and communications have dropped of the radar.... I have no idea when I will recieve it"
7 months ago
Amanda Cole
"This is a slow long drawn out process and I am still waiting to take delivery of my vehicle 19 days after starting this lease and it is going to be at least another 4 days (over 3 weeks) before it may arrive. I have missed pre booked appointments and events due to not having my vehicle sooner. It would be far quicker for me to lease/purchase from a local dea..." Read more
7 months ago
Stephen King
"To be homest we received great service from Zach, but i don't understand why the car wasn't mot'd sooner, giving me time to tax it before delivery, i now have to wait for that to through before i can drive the car, other than that, Hippo was very helpful."
8 months ago
Lee
"I’m a little bit disappointed for my collection date for my vehicle which is due for next Monday. When I phoned and requested for me to pick it up on the Saturday due to work commitments on the Monday I was told this could not be possible due to it being moved from Blackburn to Luton. But previously before the purchase of the vehicle I was told delivery days..." Read more
8 months ago
Donna Ross
"Communication needs to be improved. Hippo need to be more proactive with communication and not wait for the customer to have to get in touch to find out/chase up what is happening next regarding next steps, e.g. delivery date of new car. Since the deal was completed, communication has ceased, leaving me to send multiple emails to find out exactly what is hap..." Read more
8 months ago
Deb
"I have yet to receive the car I am buying for the second time delivery has been delayed very disappointing. I have however been provided with a courtesy car which is very much appreciated but I have found the whole process very stressful."
9 months ago
nicholas allard
"Bad communication"
10 months ago
Nicola Dewar
"The sales team are very attentive until the point that the contract is signed. No communication until chased and no idea when car will be delivered"
10 months ago
Barry
"People at hippo were very helpful and answered all my queries when getting the car. The guy who delivered the car couldn't be more helpful. Only a few issues was 2 front tyres are close to legal limit and I was told 2 different price for the service plan and maintenance. But it was rectified and Joe couldn't be more apologetic. He even refunded me my admin f..." Read more
10 months ago
Wayne Williamson
"I was happy with the customer service very responsive other than weekends . Process could be ABIT quicker in getting my car delivered but can understand the scale of things....overall pleased with the service."
10 months ago
Ian Dawson
"The promlem is I am still waiting for my car to arrive, 2 days after paying for it. Due to issues with paintwork, damaged tyres and internal switches. All of which should have been sorted before the car was offered for sale. Essentially poor quality assurance process. Nice people to deal with, though the car should have been offered in a better condition tha..." Read more
a year ago
Valerie Norman
"Communicate better, I had to ring you for an update, and fell I was only given lip service. I was told numerous of times that someone would ring me back only to find out that they were either on holiday or left for the day."
a year ago
David Walsh
"Plenty of contact up to buying the vehicle after initial confusion of pickup or delivery of vehicle I picked the vehicle up. On arrival at hippo to pick vehicle up I was told only one key was with the vehicle £160 for me to purchase a spare. Later found the rear luggage cover was missing a further £80 to replace. Contacted customer service very little unders..." Read more
a year ago
Mr Jonathan Thomas
"The car arrived in good time. The agent was very polite and helpful. However the two boot access panel covers were missing. The delivery driver reported it as did I. No luck after nearly a month with the car despite an email. Will probably not use them in the future."
a year ago
Shaun White
"Car arrived with no carpets just paper on the floor , not happy having to spend out on Amg carpets that should have been there ,"
a year ago
"They were my best friends before they got my money. As soon as I paid it was like knocking on the door of an empty house. Couldn't get any clearance on a few snags of my new lease - they were just not that interested in anything that didn't involve me giving them money."
3 months ago