About Hippo Prestige
Hippo Prestige is a high-end car dealership with a hook:
We are one of the only family-run motor groups in the elite, sports & performance supercar & luxury 4x4 sector that nurtures the complete and unique car-buying journey for you, our valued customers.
From our first ever chat through to delivery and aftercare, we pride ourselves on the important relationships that we maintain, the exquisite and emphatic cars that we invite you inside and our exhilarating yearly events calendar.
Phone
Address
Unit 26, Trident Park
Trident Way
Blackburn
BB1 3NU
AutoTrader 
CarGurus christopher dixon
Michael Phillips
"Car delivered all fine however once the courier had left I got in my new car to scope it out. I've complained because the car was filthy, the reverse camera fails to come on as do the parking sensors. the battery light has now also come on saying it's low. not a very impressive start!"
3 months ago
Pasha Shah
"After sale advised that the car has a minor fault and will take a month to fix and then deliver - has put a real downer on the experience."
4 months ago
Adrian Thomas
"I purchased a vehicle on the 20th of October 2023. Unfortunately, my experience hasn’t been positive. The biggest disappointment to date is paying out for the repair works covered by my extended warranty to learn that despite speaking to a hippo agent, (I will keep their name out of this) and having an email from said agent 20/12/23 saying he would chase th..." Read more
4 months ago
M.
"Customer service was subpar. Sales person was very helpful and answered all questions I had. They refused to price match competing companies which was a disappointment. Once I had payed the processing fee I was dealing with a staff member within the admin team who was very unhelpful and very blunt at times. They gave little information on anything and was un..." Read more
4 months ago
Garry O'Brien
"After spending over an hour researching a deal involving two phone calls, I was informed that the deal was not available and the quote was nearly double . Not impressed. Sort out your adverts"
4 months ago
Grandma sue
"I have felt very pressurised into buying a car I had 36 emails and 18 phone calls and was told the finance had gone through and it can’t be cancelled just like that so I have a car coming I haven’t seen and I’m not sure if I really want it"
4 months ago
Jane Foster
"Nothing went wrong other than when I agreed to buying the car I was told that it hada full service history. When the car was delivered I was given a package,it contained a service history that was on the current milage from Hippo. No history whatsoever. As a result I've no idea when it's due a new timing belt? Or a aircon refresh or a brake fluid change or..." Read more
5 months ago
Claire Sargent
"Car ended up with was Over original budget also car had not got what I was specific about. They harassed and bullied feeling to get it all signed Only provided with one key - has put another needed on delivey paperwork heard nothing As soon as car delivered heard nothing from them no customer after care - worries me that the car is probably gonna be a loa..." Read more
5 months ago
Adrian Finnemore
"I collected the car Yesterday and everything seemed fine signed for the car in daylight, had to stop due to smell of oil that had been left on the engine, the worst thing was driving on the motorway in the dark to London there was no lights head or side lights on the left hand side of car I can understand one bulb blowing but all of them. Also the car went..." Read more
6 months ago
S.K
"First time I saw finance documents I was also sent a document to sign saying I'd received finance docs previously and had ample time to review them before signing. I absolutely did not. Was also informed car would be ready and delivered alot sooner than it was; when at first contact and point of sale I expressed I'd only proceed if car would be ready earlie..." Read more
6 months ago
Tola
"Communication is bad no one read their emails nor response was received still awaits vehicle a month after making payment l regret the day l got a call from ur representative letters sent to wrong address, neighbours known my plans for a car cos letter was opened, up till now email sent with wrong address on it"
6 months ago
richard willis
"Pre sales was good, and easy to arrange. Post sales however has been very poor with lack of responses to emails in a timely manner relating to outstanding issues. After a promising start it has been very disappointing."
7 months ago
MR Tapiwa Bosha
"The experience was not great even though I could cancel my order during cooling off period I found this quite hard I guess I just got one of those salesman you should be able to change your mind I must say the manager was helpful though"
7 months ago
Ste Quinn
"I hate to write this but my experience with Hippo has been so disappointing. I bought a luxury used car for the first time and I was so excited at the beginning about the search and to be spoilt a little by the dealers. I’m sorry to say but all they were interested in was getting the sale regardless of numerous promises made over weeks and weeks of waiting...." Read more
7 months ago
Samuel Franklin
"Really good service when trying to sell you a car. Very prompt on sending you deals and cars etc and strongly suggesting they can get me the car delivered by a certain date. After the deal was signed and sealed I have had to chase delivery for 2 days. Long story short but the strong suggestion of the car being delivered on time hasn’t materialised and it now..." Read more
7 months ago
Richard Fountain
"Extremely disappointing upon collecting the car. The sales process was great but the car does not live up to expectations and things are missing for the car. No rear parcel shelf (a replacement is £220 on eBay), no mats (car description said luxury car mats), was told by the person I dealt with the service history was in the glove box. No service history w..." Read more
8 months ago
Keith Sambor
"My personal handover agent new nothing about my deal my deposit were my car was that id purchased was nothing, even attempted to charge me £1000 cash deposit instead of £572 and £428 part ex Iv received no paperwork My warranty hasn’t been sent or explained Overall on the day 3-10 My feedback I gave Monday to Joel obviously wasn’t taken seriously Pleas..." Read more
8 months ago
neil payton
"not great tbh, i was constantly bombarded with calls and emails stating we need this we need that, i got everything they needed, but ive been waiting a week for my car to be delivered and still not delivered, and been told after me constantly emailing and getting no response apart from one saying its not had MOT yet! im now paying for goods that i haven't ev..." Read more
8 months ago
Neil
"Was told car would come with road tax. Checked data base and this wasnt the case therefore I was driving illegally for 3 days because of false info given by Hippo. Thankfully there were no incidents that would've made my insurance void before I became aware the car wasnt insured!!!"
9 months ago
Johan
"I dealt with a gentleman called Umar, he was quite good. The disappointment was when we collected the vehicle. In the past when I bought a vehicle for my wife the dealerships made a bit of a fuss, made my wife feel special, a " congratulations" card, a box of chocolates or wine on the front seat, anything. With these guys there was nothing, felt like we pic..." Read more
10 months ago
jA
"Have advised I need my car by a certain day. They kept advising they will be in touch and have not heard anything 4 days later and I need the car tomorrow. Dreading what state the car will like now."
10 months ago
Keith
"So, the initial contact, help and advice in buying the car couldn't have been better. However, it quickly goes down hill from when you pick up the vehicle. I collected my car a week ago and the air con had a leak. To be fair, they looked at this immediately and said there was a small leak so would need to order the parts and call me if I wanted to take the..." Read more
10 months ago
Vanya Warren
"A litany of let downs. If I was to list all issues it would make for a very long boring read. Main issues were with communication. I did eventually get a car (not the one I initially ordered). Won’t use them again."
a year ago
John Wallis
"Was told I had a full warranty covering all costs. Car has broken down inside warranty period,have now been told diagnostic as to why is at my expense. You should inform customers about this at time of sale. THIS IS NOT A GOOD EXPERIENCE WILL NEVER DEAL OR RECOMMEND AGAIN"
a year ago
"the sales part was great but the delivery (or lack of) was a nightmare! they promised the World then took weeks to deliver, blaming it on tesla parts. Funny how when i demanded 3 weeks after signing the finance agreement (and still no car delivered) the car was suddenly available the next day and the parts were fitted! they told me just the same week that th..." Read more
3 months ago