About Hippo Prestige
Hippo Prestige is a high-end car dealership with a hook:
We are one of the only family-run motor groups in the elite, sports & performance supercar & luxury 4x4 sector that nurtures the complete and unique car-buying journey for you, our valued customers.
From our first ever chat through to delivery and aftercare, we pride ourselves on the important relationships that we maintain, the exquisite and emphatic cars that we invite you inside and our exhilarating yearly events calendar.
Phone
Address
Unit 26, Trident Park
Trident Way
Blackburn
BB1 3NU
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CarGurus Anonymous
Lauren
"I've dealt with my fair share of terrible companies but Hippo have by far been THE WORST. The sales team were great at getting me a car, but everything thereafter was SHOCKING. Car arrived and I was missing Apple Play, rear view parking camera and the windscreen wipers were broken. Basically, the car they advertised was not the one that arrived. The car th..." Read more
3 months ago
Krzysztof R Szulejwski
"terrible customer service! Instead of advise the account manager Josh suggested to come back in 4-6 years! What a professional!"
3 months ago
Theembie
"Very horrible experience with this company. When you sign the contract, they will scorn you till the "contract is live". So I took a car lease with Hippo on 1st Jan. I cancelled the contract 9 days later, I did not take the car. I emailed Hippo Motor on 9th Jan for the cancellation, they did not get back to me, on the 13th Jan I called starline finance, to..." Read more
3 months ago
John Snow
"Not sure where to start! Buyers beware! This company does not follow code of conduct! I asked on more than one occasion how much commission you are making on my finance? And all I got was I don’t know!! Kept on pushing me to sign documents with finance company!!! And when I said I wasn’t interested anymore the phone was put down."
3 months ago
Darren Franks
"Less than one week after purchase my windscreen wipers stopped working, They say they pride themselves on customer service- 22 minutes later on hold the representative suggested I take to a Mercedes dealer to fix. Really they could not care less- be warned about this dodgy business"
3 months ago
Clive Bowditch
"Very bad customer service no reply to E-mail, please resolve Mot details promised a FULL Mot before you buy a car but never reply to E-mail very poor 👎"
3 months ago
Anonymous
"Absolutely useless, AVOID. Traded in a 4 series BMW in pristine condition for a Ford Focus ST to cost save. First alarm was only 1 key provided. Within 30 minutes of leaving had a grinding clutch, was told not to worry as car had been sitting for a while. Fast forward 3 weeks later, took the vehicle to Ford on Hippos advice due to age. Car had been in a prev..." Read more
3 months ago
Tony Casey
"Initially very helpful, arrange finance and hold fee for the car then nothing for 2 weeks finance company chasing them to make payment and no response to emails, or calls. Then finally hear back due to sales person moving departments… pay the rest of the 7k deposit and £200 delivery cost then nothing again no response to emails and still waiting for delivery..." Read more
3 months ago
Parmjeet Jutley
"Not as sold told there was 2 keys car got delivered with 1 told would have a 12 mth mot came with 8 mot done just before delivery had two advisories for tyres weren’t done when complained told to look at small print don’t deal with at your peril would not recommend"
3 months ago
Colin Gosling
"Terrible service and experience using this company.I was lied to and messed around On many occasions once I sign the contracts it got even worse. AVOID USING THIS COMPANY WORST THING IV DONE"
3 months ago
Paul Paulson
"I have had two cars off Hippo and the first one came with no problems. Everything was smooth from the order to delivery. The second car came with a minor problem with the back window so had to go and get it fixed. Nothing major its just something i shouldnt have had to do. Now am in the middle of the worst experience i have had with them. Was looking at cars..." Read more
3 months ago
Mr C
"BUYER BEWARE! Absolutely shocking customer service, they base their business model on excess charges for returning poor quality vehicles rather than supply a fit for purpose vehicle. Spent £37k on a Mercedes delivered with chicken bones and chips (must have been free of charge) flat tyres, stone chips covered up with a black polish and scratches that became..." Read more
3 months ago
steve collett
"Awful experience bad car bad customer service. They were trying to dismiss the distance purchase as if it was a pair of jeans and not a £37000 Mercedes delivered with chips and chicken bones in the seats :( major hygiene problem as well as the poor condition of the car. Bad experience I should have read the reviews properly. Stay away"
3 months ago
Ursula Roberts-Twinn
"This was my first experience of attempting to lease a car and has resulted in me never wanting to lease a car again. I took an agreement out and paid the deposit in November. Due to staff circumstances the car was not going to be delivered till after Christmas, which didn't work for me. I made arrangements with my account manager to travel 240 miles (around..." Read more
3 months ago
Ashes
"Wow what have we done so wrong to be in the end of poor customer service lately. Put a deposit down on a vehicle on the guarantee of it be fully refunded if cancelled within the cooling off period. Unfortunately due to a few alarm bells ringing with the vehicle concerned with cancelled the order. Sadly they have failed to stand by their word, on recorded lin..." Read more
4 months ago
David Nicolson
"First time leasing and thought hippo would solve my problems.The sales team were great. Not so every other aspect, after deal agreed and deposits payed unfortunately. Delays with actually getting car by three weeks and cited various reasons depending who I eventually spoke to after 15-20 minutes on phones, from staff shortages to your car is high demand, t..." Read more
4 months ago
FJ
"I didn't want to write a bad review as I was hoping that HIPPO would have resolved my complaint by now but they haven't. I bought a used car from them early November, the staff who sold me the car were extremely helpful but their customer care department have been shocking. After 6 weeks I had issues with the car and after a health check on the car there was..." Read more
4 months ago
Paul
"At the beginning it was 5stars. Loads of communication and phone calls to get the paperwork signed and get your money. As soon as all that is doing, no communication and when you do get through the staff sound more hassled than you. I wonder if the owner knows what is going on? I want my car."
4 months ago
Paul
"Why is it taking so long to organise my car. I've been told there us a slight delay as when youwent to collect the car there was no V5. I was told that you'd organise a V62. When I rang this morning I was informed that my car was going to be picked up next Tuesday. I explained that when I ordered the car I would have to use my wifes car and that she was bac..." Read more
4 months ago
Lisa L
"Worse Customer Service I have ever experienced. My issue has been ongoing since day one and I've been directed to use my warranty which I pay £55 a month for. I took the car to the garage and had to pay £70 for diagnostics as the claim hadn't gone through I'm now having to chase to claim the £70, Hippo have been no help what so ever. They'll respond to this..." Read more
4 months ago
Gaz
"As much as reviews are written by customers and seen responses from the company to those reviews, they are all formalities, just to show actions are being taken but they never are. The sales executive ( not to mention names to shame him) took the deposit so quick, and was co-operative to the point until he got the deposit. when i cancelled the viewing due..." Read more
4 months ago
Alison Crane
"Awful experience with hippo leasing . Great experience from leasing sales team . Then the car broke down twice in the first 6 months . 1. Car had outstanding recalls to Audi I wasn’t informed of when handed over to me . Car broke down at edge of road 3 months into agreement , had to use my insurance Rac recovery . 2. Clutch failed within the 6 months, r..." Read more
4 months ago
GERARD PRICOP
"Poor customer service, not responding to simple questions."
5 months ago
Mr Zafar
"Very unprofessional and unethical . They have wasted 2 months of my time . Will make sure my family do not do any business with them . Worst car buying joinery which thankfully ended with no car."
5 months ago
"Purchasing a car should be an exhilarating experience. However, my recent acquisition of a Mercedes EQA 2021 from this dealership, conducted entirely remotely, proved to be less than satisfactory. Despite the excitement of the purchase, the overall experience left much to be desired. Communication via email was fraught with difficulties, with the dealership..." Read more
3 months ago