G2 
Jonathan D
Bama John
"This is probably the dum##est company I ever had the pleasure to work with. I don't know what suc#s more, their software or their customer support reps. They have 0% emotional awareness of what you are going through and snail pace responses. There is no phone number you can call . You have to go through their website. Their business analysts are either..." Read more
2 years ago
Jonathan D
"Used to be great.. Now it's kind of falling behind other companies. Unfortunately Honeybook likes making money off credit cards so they make it impossible to force a customer to pay by cash or check. Customers always have the option to pay by card or bank transfer. After requiting this feature over two years ago, they still have not implemented it. I know Ta..." Read more
2 years ago
Bobbi Moore
"I can say they have nice support people but that's the extent of the positives. It's simply really poor and gives your clients a poor experience as well. Emails to clients, interfaces and a FOUR page checkout?!??! No way - we'd be having clients leave, bounce and never hear from them again. It's just not user friendly and takes far more work to setup an..." Read more
2 years ago
Elle V.
". — What do you like best about HoneyBook?Back when I was using it it was very affordable and perfect for what I needed it for. — What do you dislike about HoneyBook?They decided to change the pricing and it increased DRAMATICALLY and the features no longer justified that new pricing. — What problems is HoneyBook solving..." Read more
2 years ago
Elle V.
". — What do you like best about HoneyBook?Back when I was using it it was very affordable and perfect for what I needed it for. — What do you dislike about HoneyBook?They decided to change the pricing and it increased DRAMATICALLY and the features no longer justified that new pricing. — What problems is HoneyBook solving..." Read more
2 years ago
Marlene Balmaseda
"Many issues. Unable to get person to person support (emails do not suffice). Delayed payment transfers. Can't find a Proposal presentation I sent a client and hopefully she did not receive the wrong Proposal. "
2 years ago
Frustrated
"Got a new debit card. Though I let it default. When my account defaulted I was forced to pay a higher premium to reinstate. I felt muscled into it. Unfortunately I had to renew because of existing automated payments by existing customers."
2 years ago
Luke
"My clients hate having to input their emails when they receive smart files. There needs to be a way to turn this off. I have so many people complaining about not knowing what email they signed up with or if the accounting department wants to access a proposal. This is really the biggest problem with Honeybook."
2 years ago
Verified User in Technology and ServicesInformation
". — What do you like best about HoneyBook?I had the worst experience with Honeybook while receiving payment. — What do you dislike about HoneyBook?Hi, We have very bad experience accepting payment through HoneyBook payment gateway. If you don't want to be scammed, you must stay away from HoneyBook. Don't waste your valuable time and..." Read more
2 years ago
customer
"It’s cheeky to not allow other ways for people to pay besides the business having to reiterate to to the client. You should have way more options for small businesses who don’t want/can afford to pay another fee on money paid on top of the platform fees."
2 years ago
Matt Green
"HoneyBook won’t let you send an invoice or contract without attaching their payment system which charges you 3%. They design it in a way that they make sure they get their 3% when all a customer has to do is send an e-transfer, which is typically free. This also applies for a full paid account - so they’re already getting paid. When asked to disable it they..." Read more
2 years ago
Blu Oryx
"Honeybook sucks because they didn't help me connecting my merchant account.. the took my money and left me hanging.. I DO NOT RECOMMEND this for any SMALL BUSINESS .. stay away from them"
2 years ago
customer
"Process fee + time"
2 years ago
Deleshia Taylor
"I have been waiting for Honeybook to release my funds and it hasn't yet. Its has been 5 days"
2 years ago
customer
"Need instant transfer options False advertising"
2 years ago
Cassey Chapman - Petals & Pear
"We have been locked out of Honeybook financials for 2 weeks and we have sent numerous emails, BEGGED for a live person to call us and spent over 12 hours trying to resolve and issue to no avail. Honeybook is holding over $2,000 of company money and will not release and NO ONE will help us! This is the WORST software ever and I am just trying out to move al..." Read more
2 years ago
Past customer
"A senior executive at HoneyBook directly contacted a client of a client to grill them on whether or not the client's client had met the HB client. Unethical, if not illegal."
2 years ago
Anon
"This company is trash. Horrible customer service you have to wait hours for a response from the chat. Chat is the only way to get issues resolved. The agents let 30-40 minutes go by before they respond to your response. They will tie up your money!!!"
3 years ago
Cloey
"I do not recommend!! Customer support is nonexistent. The software is full of bugs and errors. The flow for the smart file is below average and under developed. It seems like this company is ran by high school kids."
3 years ago
Paris
"This company falsely advertises using ambassadors, customer service reps ignore you when you have questions and with a company who builds business on lies and outsources their lies to others to continuously promote what they have no intention to honor- I think is pretty illegal. After finally getting a rep to respond (thinking I was ignored) she claims the o..." Read more
3 years ago
Mark Hoopes
"I recently added Honeybook invoicing to my account. After one payment, they told me they needed to do a fraud review before releasing more funds. I supplied the information on March 8, 2023 and was told it would take 5-7 business days before they could release the funds. It's now March 28, 2023 and my money hasn't been released. I've sent email after email,..." Read more
3 years ago
Charlie F.
"Frustrating and Unprofessional Company. — What do you like best about HoneyBook? I've not found anything that I like about HoneyBook. — What do you dislike about HoneyBook? Where to begin. From the get-go, they promise the sun, moon, and stars but fail to deliver. It is evident they outsource their work to non-native English speakers w..." Read more
3 years ago
Jonathan F
"Worst Customer Experience I have ever had! — What do you like best? I thought it was going to be a product that would work with our company and help with what we needed, but when I tried to get further information, I was sent in circles and denied any help. — What do you dislike? This list could be very long. They have zero customer se..." Read more
4 years ago
Jonathan F.
"Worst Customer Experience I have ever had! — What do you like best about HoneyBook? I thought it was going to be a product that would work with our company and help with what we needed, but when I tried to get further information, I was sent in circles and denied any help. — What do you dislike about HoneyBook? This list could be very..." Read more
4 years ago
"Really really horrible lately. So many software bugs.. They waste time adding features like AI image studio which nobody needs built in. Meanwhile, other things are breaking like integrations and scheduler. Just sent out dozens of emails to clients to schedule zoom calls and I find out today that the links are not working all of a sudden. The join now link i..." Read more
a year ago