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97 reviews
5/5 average rating
Charlotte Castles
Mill House
"Emma has been so helpful with the process of us finding a new housekeeper - proven to be reliable and professional! 2 weeks in and we're so happy with our new member of the team! Thanks so much, Emma!"
3 years ago
Google review
Roxanne Giggens
"I highly recommend Laura to anyone looking for a Nanny in South Wales. She is attentive and a pleasure to engage with. She took the time to find out about our family and stayed in contact throughout the entire process. Most importantly, Laura found us a fabulous Nanny!"
3 years ago
Google review
Emma Field
"Laura was fantastic throughout the whole process of finding a job, it was made so easy and simple. She found the perfect job that suited me, and supported me through the interview process. Laura is much more involved and helpful than any other agency I’ve dealt with, by far the best agency!"
3 years ago
Google review
Patricia Sturgess (née Woods)
"I used Mum’s the Word when we moved to a new area, to find a nanny for two young children due to going back to work full-time. Emma was professional and responsive on the phone and shared excellent candidates that were suitable for our family circumstances. She had clearly listened to our requirements. We interviewed and chose our favourite and have had our..." Read more
3 years ago
Google review
Nuria
"Kristy and Emma, the process was efficient extremely friendly and fast.Thank you very much."
3 years ago
Google review
Lisa Evans
"Emma found me a fabulous nanny position, she matched us up well. She is very responsive, going above and beyond for the clients. She answered my emails at anytime, outside office hours too. She made the whole process run smoothly. Thankyou Emma"
3 years ago
Google review
Jinglemoto Family
"Kristy found us a fantastic nanny who bonded with our son instantly. We would not have survived the school closures without her!"
3 years ago
Google review
Jinglemoto Family
"Emma was extremely responsive to all of our questions and professional in all of our interactions, even as we navigated a misunderstanding around their role & fee structure. We now have a great nanny who bonded with our son instantly. We would not have survived the school closures without her!"
3 years ago
Google review
Alana Hudson
"Laura was a fantastic help when I was looking for the first nanny for my child. She was always friendly and quick to respond to queries. She connected me with high quality candidates very quickly and provided guidance around interviews, contracting etc. She’s even continued to keep in touch with both myself and the nanny to make sure everyone settled in ok."
3 years ago
Google review
Jennifer Byford
"Emma found me a great family who I am very happy with. She's very good at keeping you updated with any changes during the process of looking for the right family"
3 years ago
Google review
Alexandra St-Amour
"I found a wonderful Nanny through Mum's the Word. Laura was extremely prompt in getting back to me and sending me a range of prospective candidates. She created the job spec exactly to our requirements and we have had a great outcome from the whole experience. Would highly recommend!"
4 years ago
Google review
Jesswriter
"Laura has been absolutely amazing throughout the process of finding the right family for me to work with. She has been so helpful and professional but equally so caring which I feel is important when things go wrong. Laura has encouraged me throughout and has been efficient with providing me with new jobs to apply for as they came in. I really felt looked af..." Read more
4 years ago
Google review
Carla Howes
"Emma has found me both my nanny jobs now. My first one I started in 2008, and has only just come to an end after feeling like part of the family. And now due to start with another lovely family next month. Emma is very helpful, and communication is brilliant. Always keeping me well informed every step of the way. I thankyou again Emma! 😀"
4 years ago
Google review
Andlaur Stirrup
"Laura has been amazing throughout the whole process of registering with the agency. Laura was very professional and efficient during the application process and was quick to find me a position with a family. Laura has been very approachable as she deals with questions and concerns and stays in touch as she checks in with how the job is going and notifies me..." Read more
4 years ago
Google review
ShanWithAPlan
"Mum's the word was fantastic in assisting me when it came to being placed with a family. The process was timely and efficient, with extremely friendly and helpful staff. They were thorough in their checks and insured the best experience possible for child care providers as well as families!"
4 years ago
Google review
Beata Schaffer
"The unique strength of the agency is its fast and proactive communication with both sides. This is based on deep understanding and coordination of the individual values and special expectations between the nanny and client."
4 years ago
Google review
Silvana Barjami
"Emma a lovely lady kind helpful , easy to talk to definitely I recommend to someone to be a nanny , thankyou for everything ."
4 years ago
Google review
Beata Schaffer
"Simplified, straightforward, fast, well-designed and thoughtful services. Easy matchmaking between client/mom expectations and nanny services based on well understood set of common values of both sides."
4 years ago
Google review
Abi March
"Kristy was very helpful and kept me up to date on jobs available"
4 years ago
Google review
Zoe Barber
"We couldn't be happier with the service that Laura provided in helping us to find a nanny for our twins. She is polite, professional experience and was able to find us a wonderful nanny as well as a number of other excellent candidates. The fees are more than reasonable for the service we received and she gave us confidence and peace of mind that we could fi..." Read more
4 years ago
Google review
Sam Casey
"Laura has been a godsend. She has helped me through every step of the way. I got the job! She is brilliant and couldn't recommend her high enough."
4 years ago
Google review
"Kristy was extremely efficient and helpful in finding us an afterschool nanny. I would definitely recommend Mum's the Word Buckinghamshire."
3 years ago