Capterra 
G2 
630 reviews
4.9/5 average rating
Gabriela E
User in Information Technology and Services
"Gong Review. — What do you like best? I like the ability to go back and review my calls so I know both what goes on in the call, which serves as great notes but also I can review myself. — What do you dislike? Sometimes it is a bit hard to read the chart which shows emails and calls on the blot chart. — Recommendations to others..." Read more
3 years ago
User in Marketing and Advertising
"Can't work with out it. — What do you like best? When you rin back to back meetings listening is more importnant then note taking however the details can get lost in the conversation. I love Gong as it lets be in the moment with a customer or team member and allows me to go back for the details. — What do you dislike? I wish adding the..." Read more
3 years ago
Zach M
"Amazing Tool! — What do you like best? Love the ability to record calls but also being able to have coaching along the way as well. — What do you dislike? If there is anything to dislike it would be some of the organization of calls, but maybe that is due to certain orgs. — What problems are you solving with the product? What be..." Read more
3 years ago
User in Computer Software
"Very easy to use and truly helps with getting better. — What do you like best? UI very well done better than what we were using before. — What do you dislike? Nothing. The app does what it is supposed to do. — What problems are you solving with the product? What benefits have you realized? Breaking down my calls and having..." Read more
3 years ago
Taylor R
"Great tool for any org with an SDR team. — What do you like best? The simplicity of the integration is unreal. I didn't have to think about recording the call, uploading, or syncing my zoom with Gong. It's a huge time saver and a great way to view your teams calls. — What do you dislike? No complaints so far. I do recommend having your..." Read more
3 years ago
Devin M
"GONG Rocks. — What do you like best? Ability to highlight follow-up items and the transcription tool. — What do you dislike? Notifications about $ at stake in the pipeline — What problems are you solving with the product? What benefits have you realized? Able to track conversations for robust client notes."
3 years ago
User in Primary/Secondary Education
"Gong makes me a better account executive! — What do you like best? Hugely time-saving! I don’t have to take notes like I used to, and I can watch how others on my team conduct calls so that I learn from how they do things. I also love that it allows me to have the precise language that my prospects use, so I can integrate that back into future com..." Read more
3 years ago
User in Information Technology and Services
"BDR Training. — What do you like best? I love that I can go in and listen to my and my coworker's calls. This helps me think about what I could have said differently. — What do you dislike? There's not too much that I don't like. It's a simple tool to use for training. — What problems are you solving with the product? What benef..." Read more
3 years ago
Seamus M
"Gong is a MUST HAVE. — What do you like best? Gong allow you to digest video calls in a way that is easy to use and incredibly value. I love the UI/UX. It's super easy to use and has a ton of data. — What do you dislike? There's nothing I dislike. The only annoyance is I have to login every time I visit the site. — What problems..." Read more
3 years ago
User in Information Services
"Love it! — What do you like best? Can go back and play the recordings and listen to parts that matter most for the purpose and can selectively see which people spoke at what times and can move back and forth. Helps in knowledge sharing and collaboration within and across teams. — What do you dislike? I am actually satisfied with this p..." Read more
3 years ago
User in Computer Software
"A Must Have for Sales Development. — What do you like best? Gong offers many valuable features essential to the growth and development of sales professionals. What stands out to me most is the ability to internally review your call recordings with team members and managers to obtain constructive feedback. The sentiment analysis breakdown is a stan..." Read more
3 years ago
Kevin H
"Ground breaking. — What do you like best? What is there not to like? For anyone engaging with clients, Gong provides the ultimate source of truth. Monitoring reporting and analytical capabilities are second to none as conversations can be tracked by theme/subject in real time. Gong is a must-have tool for any serious organisation. The bigger quest..." Read more
3 years ago
Megan G
"Amazing business intelligence. — What do you like best? Our team love using Gong to share interesting customer insights to improve our product development and marketing strategies. — What do you dislike? Nothing so far. Everything is going really well. — Recommendations to others considering the product: Just give it a go,..." Read more
3 years ago
Charlie K
"Best Way to Get Better at Sales. — What do you like best? The ability to breakdown a call in so many ways. You are able to focus and work on any part of your sales pitch easily. — What do you dislike? Right now, I don't think I have any dislikes. — What problems are you solving with the product? What benefits have you realized?..." Read more
3 years ago
Annelise G
"Accessible, efficient video recording tool. — What do you like best? Love being able to find my past calls easily and access them without having to search for long periods of time. The video quality is wonderful and doesn't buffer, like some other call recording tools I've used. — What do you dislike? Nothing comes to mind immediately...." Read more
3 years ago
Taylor C
"Great software for sales teams. — What do you like best? Ability to review calls and share those calls with colleagues. Gong makes it very easy to identify and skip through calls to find the most relevant information for coaching or reviewing calls. — What do you dislike? I don't have a lot of dislikes, sometimes it can be a little bit..." Read more
3 years ago
User in Information Technology and Services
"Gong is more than a recording of a call. — What do you like best? Reflecting on calls and using the transrcipts for accurate notes — What do you dislike? nothing - the stats, the suggestions etc are all helpful — What problems are you solving with the product? What benefits have you realized? No problems Accurate note taki..." Read more
3 years ago
Alec C
"Vey easy, simple and valuable. — What do you like best? I like how I can listen back to my calls and utilize the features given to identify the weak points in my calls. It picks up filler words and other words that would allow me to identify the issues that need to be talked about in the calls. — What do you dislike? At times, it seems..." Read more
3 years ago
Cecilia C
"Gong helps everyone learn from one another! — What do you like best? I love how you can add comments and annotate how a call went. I enjoy that you have access to everyone's calls so you can review what you feel you need. — What do you dislike? I don't have any pertinent dislikes currently. — What problems are you solving with th..." Read more
3 years ago
Dani L
"Gong has been great for follow ups! — What do you like best? I love being able to go back and listen for things I could have missed when taking the initial notes during the call. — What do you dislike? There isn't really anything to notate that I don't like within Gong. — What problems are you solving with the product? What bene..." Read more
3 years ago
User in Computer Software
"Gong is a game changer! — What do you like best? I love that Gong transcribes my calls and pulls out key phrases. I'm also really enjoying the deal manager! — What do you dislike? Some words do not get transcribed properly, but nothing that is a deal breaker. — What problems are you solving with the product? What benefits have y..." Read more
3 years ago
Md S
"Makes us better at selling. — What do you like best? I love how we can analyze our talk ratio and share calls among colleagues. Also, the user interface is smooth and trouble-free for a quick call review during work. — What do you dislike? The thing I dislike the most about Gong is it could have come sooner for us to listen, learn, and..." Read more
3 years ago
User in Computer Software
"Great Company Resource! — What do you like best? I really like the ability to quickly find parts of a call by searching the text. Calls are easy to find and share with colleagues for feedback as well. — What do you dislike? I haven't found anything that I dislike yet. — What problems are you solving with the product? What benefi..." Read more
3 years ago
User in Computer Software
"Must have !!! — What do you like best? Data and analytics that are captured on each call — What do you dislike? Nothing at all ! This tool does everything that I need it to do — Recommendations to others considering the product: Go for it - gold standard in the industry — What problems are you solving with the produc..." Read more
3 years ago
"No need for notes anymore!! — What do you like best? I can really listen to customers and not worry about getting all the call details written down. It's really easy to finish a call, go into Gong and then review the call by referring to the audio or the transcribed script. It's a piece of cake to refer back to customers' feedback now. — Wha..." Read more
3 years ago