Capterra 
G2 Juanma R.
Emily W.
"I think the AI transcript is always super accurate"
8 months ago
Igor B.
"Overall the thing I like most about Gong is how easy it is to review my recorded meetings and know exactly when I speak or the client speaks. The analytics is great! The ease of the integration is zoom is also really good."
9 months ago
Stephanie L.
"GI use this software on a daily basis. It's a lifesaver. Gong is a super simple call recording platform that enables you to not only record, but transcribe your customer calls. This is invaluable if you work in CS or Sales and need to reference past call recordings, or listen in on your colleagues calls."
10 months ago
Christian B.
"Gong has been helpful in many ways and has been a useful tool for new sales professionals on my team. Gong's primary feature is video call recording - which has a number of benefits. Many calls wont need to be reviewed but its helpful to go back and review customer discussions to ensure you are 100% on the same page and addressing all of their needs without..." Read more
a year ago
Ahmad A.
"Gong.io's call recording and playback capabilities allow us to identify challenges and find solutions more quickly. It helps us ensure that we never miss client comments, maintain integrated records, and easily allocate team workload."
a year ago
Verified Reviewer
"I started using Gong to listen to my sales calls and obtain notes but later part the analysis and usage of Gong becomes mandatory for me to develop and nurture a good relationship with prospects. If you are keen on maintaining the best stakeholder management, this tool will be the best add-on to your tech stack."
a year ago
Nathan F.
"Life saver for CSMs! — What do you like best about Gong? My favorite thing about Gong is the ability to go back and listen to any client call within our organization. When clients have complete team turnover, the new POCs may want to know, "What happened during onboarding?" or my teammates might say "What was the client's goals a year ago?". We ar..." Read more
a year ago
Katarina R.
"Game Changer for Growing Sales Teams. — What do you like best about Gong? Helps our sales team stay incredibly efficient. Love that you can upload scorecards and use those to train the team. Also the "search in call transcripts" feature is a great way to prep for your own demos. You can search keywords in other people's demos (i.e., names of compe..." Read more
a year ago
Lucas M.
"A must-have. — What do you like best about Gong? Gong has made my onboarding so easy and impactful. Being able to be caught up to speed on the happenings of all the accounts I was inheriting is immensely beneficial to both me and my customers. Additionally being able to get both AI, peer, manager, and self-feedback is fantastic. Updating this a b..." Read more
a year ago
Malena G.
"Loving Gong! — What do you like best about Gong? At the beginning, I was reluctant to have my meetings recorded, but now I don't want to have a meeting without Gong. It allows to review any detail from the call that I may have missed also share it with other team members who are following the negotiation. As it's transcripted, it helps to go strai..." Read more
a year ago
Stephanie H.
"Sales representatives must have this tool. — What do you like best about Gong? I like to use Gong to recall past clients. It's an invaluable resource for refreshing my memory before a new meeting with an existing or potential client, as there's no need to liaise with former account managers who may have left the company to get the information I ne..." Read more
a year ago
Simon L.
"Gamechanger, even if you're not in sales. — What do you like best about Gong? The absolute best part of Gong, as a CSM, is that it summarizes what I committed to do during a call, so I can be sure not to let anything fall through the cracks. It's also an excellent way to capture and organize examples of "good" conversations/pitches to assist with..." Read more
a year ago
John H.
"Really easy to use and delivers powerful insights. — What do you like best about Gong? The analytical breakdown of a call is very impressive. It shows talk time per person, recommends improvements (eg. cut down on filler words, ask more Qs etc). The actionable insight that you can put into practice straight away will improve better outcomes for bo..." Read more
a year ago
Michelle H.
"Incredibly helpful for onboarding. — What do you like best about Gong? Instead of listening to many live calls, having gong has very well supplemented my onboarding for a new company by listening to many calls. The search capabilities make it easy for me to find specific calls I can learn from, and the learning is continuous due to the calls it re..." Read more
a year ago
Jack P.
"An amazing tool to help with Sales Coaching,reporting and feedback. — What do you like best about Gong? It's a great tool. Its perfect for reviewing calls, driving actions and now with the Gong Deals section, analysing touch points and next steps for my pipeline. I would highly recommend and the support staff who help me explore some of the advanc..." Read more
a year ago
Nadeem K.
"Every Sales Team needs Gong. — What do you like best about Gong? Organisations can record and analyse sales conversations, providing insights and recommendations to sales teams. Gong automatically transcribes sales calls, making it easy for sales reps to review and analyse calls to identify areas for improvement — What do you dislike about..." Read more
a year ago
Emily T.
"Can't believe I used to sell without it. — What do you like best about Gong? I really enjoy the accuracy of search in Gong. It's easy to do a text search to find key topics from a call and highlight important snippets. The coaching aspect is also very valuable - I can review manager comments on specific points in a call, and see how my stats roll..." Read more
a year ago
Anthony M.
"Gong fosters accountability. — What do you like best about Gong? I like how easy it is to find calls based on keywords, and the transcription/search function for keywords within a specific call. Rather than having to listen to hours of material, you can very easily find the specific section you need. — What do you dislike about Gong? O..." Read more
a year ago
Mikayla M.
"Awesome Application For Training Tool. — What do you like best about Gong? Gong is a great training tool for others to go back and listen how their colleagues handle scenarios as well as the ability to go back and listen to previous details you've gone over the a previous client in case you need to reach back out regarding a similar topic. —..." Read more
a year ago
Afua A.
"It has increased our engagement with our potential customers. We just started using this for sales conversations management/ coaching and so far I am pleased with the way it is getting us responses back."
a year ago
Dustin W.
"I love the ease of use for this product. I can easily record calls and share them internally or externally."
a year ago
Neer P.
"Great tool to identify who talked and when - really makes finding the snippet a quick process. — What do you like best about Gong? Call quality and connectivity is not affected as the call is recorded. Having a visual diagram of who spoke is great if you want to skim the most important sections. Being able to copy the URL with the correct timestam..." Read more
a year ago
Kayla H.
"Allows me actively listen on calls! — What do you like best about Gong? Gong allows me to remain completely present on calls knowing that it's recording AND taking notes for me to go back to, vs me scribbling illegible notes and still trying to answer while people talk. — What do you dislike about Gong? Don't have a negative thing to s..." Read more
a year ago
Todd B.
"Gong Provides Everything A Salesperson Needs. — What do you like best about Gong? I use Gong daily to review my calls, search for keywords, confirm who was on the call & their role, and then provide my client with a link to their demo call that they can review with people unable to make the call. — What do you dislike about Gong? I don..." Read more
a year ago
"Gong is pure gold for any product marketing and sales enablement team. Can't imagine my life without Gong anymore. That's the first question I asked any peer I met, whether or not they're using Gong, because if they aren't, they are unfortunately in a different league when it comes to maximizing their potential as a team enabling the sales organization."
7 months ago