Capterra 
G2 
548 reviews
4.9/5 average rating
Nathan F.
Katarina R.
"Game Changer for Growing Sales Teams. — What do you like best about Gong? Helps our sales team stay incredibly efficient. Love that you can upload scorecards and use those to train the team. Also the "search in call transcripts" feature is a great way to prep for your own demos. You can search keywords in other people's demos (i.e., names of compe..." Read more
a year ago
Lucas M.
"A must-have. — What do you like best about Gong? Gong has made my onboarding so easy and impactful. Being able to be caught up to speed on the happenings of all the accounts I was inheriting is immensely beneficial to both me and my customers. Additionally being able to get both AI, peer, manager, and self-feedback is fantastic. Updating this a b..." Read more
a year ago
Malena G.
"Loving Gong! — What do you like best about Gong? At the beginning, I was reluctant to have my meetings recorded, but now I don't want to have a meeting without Gong. It allows to review any detail from the call that I may have missed also share it with other team members who are following the negotiation. As it's transcripted, it helps to go strai..." Read more
a year ago
Stephanie H.
"Sales representatives must have this tool. — What do you like best about Gong? I like to use Gong to recall past clients. It's an invaluable resource for refreshing my memory before a new meeting with an existing or potential client, as there's no need to liaise with former account managers who may have left the company to get the information I ne..." Read more
a year ago
Simon L.
"Gamechanger, even if you're not in sales. — What do you like best about Gong? The absolute best part of Gong, as a CSM, is that it summarizes what I committed to do during a call, so I can be sure not to let anything fall through the cracks. It's also an excellent way to capture and organize examples of "good" conversations/pitches to assist with..." Read more
a year ago
John H.
"Really easy to use and delivers powerful insights. — What do you like best about Gong? The analytical breakdown of a call is very impressive. It shows talk time per person, recommends improvements (eg. cut down on filler words, ask more Qs etc). The actionable insight that you can put into practice straight away will improve better outcomes for bo..." Read more
a year ago
Michelle H.
"Incredibly helpful for onboarding. — What do you like best about Gong? Instead of listening to many live calls, having gong has very well supplemented my onboarding for a new company by listening to many calls. The search capabilities make it easy for me to find specific calls I can learn from, and the learning is continuous due to the calls it re..." Read more
a year ago
Jack P.
"An amazing tool to help with Sales Coaching,reporting and feedback. — What do you like best about Gong? It's a great tool. Its perfect for reviewing calls, driving actions and now with the Gong Deals section, analysing touch points and next steps for my pipeline. I would highly recommend and the support staff who help me explore some of the advanc..." Read more
a year ago
Nadeem K.
"Every Sales Team needs Gong. — What do you like best about Gong? Organisations can record and analyse sales conversations, providing insights and recommendations to sales teams. Gong automatically transcribes sales calls, making it easy for sales reps to review and analyse calls to identify areas for improvement — What do you dislike about..." Read more
a year ago
Emily T.
"Can't believe I used to sell without it. — What do you like best about Gong? I really enjoy the accuracy of search in Gong. It's easy to do a text search to find key topics from a call and highlight important snippets. The coaching aspect is also very valuable - I can review manager comments on specific points in a call, and see how my stats roll..." Read more
a year ago
Anthony M.
"Gong fosters accountability. — What do you like best about Gong? I like how easy it is to find calls based on keywords, and the transcription/search function for keywords within a specific call. Rather than having to listen to hours of material, you can very easily find the specific section you need. — What do you dislike about Gong? O..." Read more
a year ago
Mikayla M.
"Awesome Application For Training Tool. — What do you like best about Gong? Gong is a great training tool for others to go back and listen how their colleagues handle scenarios as well as the ability to go back and listen to previous details you've gone over the a previous client in case you need to reach back out regarding a similar topic. —..." Read more
a year ago
Neer P.
"Great tool to identify who talked and when - really makes finding the snippet a quick process. — What do you like best about Gong? Call quality and connectivity is not affected as the call is recorded. Having a visual diagram of who spoke is great if you want to skim the most important sections. Being able to copy the URL with the correct timestam..." Read more
a year ago
Kayla H.
"Allows me actively listen on calls! — What do you like best about Gong? Gong allows me to remain completely present on calls knowing that it's recording AND taking notes for me to go back to, vs me scribbling illegible notes and still trying to answer while people talk. — What do you dislike about Gong? Don't have a negative thing to s..." Read more
a year ago
Todd B.
"Gong Provides Everything A Salesperson Needs. — What do you like best about Gong? I use Gong daily to review my calls, search for keywords, confirm who was on the call & their role, and then provide my client with a link to their demo call that they can review with people unable to make the call. — What do you dislike about Gong? I don..." Read more
a year ago
Todd F.
"Gong as an onboarding tool. — What do you like best about Gong? Bringing on new staff is a constant at growing companies. Ensuring that each new resource has a great onboarding experience is critical to both the employee and the company. We have made Gong a vital part of this process. We maintain a folder of Gong calls that are required viewing fo..." Read more
a year ago
Edwin C.
"Great tool to shorten your sales cycle. — What do you like best about Gong? Gong is awesome! Gong helps to focus on the conversations I have with my clients and enables me to review these meetings to really understand what has been said and think about the best ways/strategies to move our conversations forward. Therefore it helps me to close bigge..." Read more
a year ago
Meredith C.
"Must have tool in tech stack. — What do you like best about Gong? Gone are the days of missing out on coaching because of schedule overlaps. Gong gives me the complete flexibility to coach reps when I have time (which can sometimes not be until 10 minutes between meetings, 7pm at night after the work day, etc). With Gong, my reps get the coaching..." Read more
a year ago
Charlie G.
"Really useful tool for self-development & communication. — What do you like best about Gong? I like how easy it is to use. It saves me having to take notes when I'm on a call as I know I can just watch the call back at a later date & take notes then. It's also a great tool for sharing interesting questions, best practice & providing examples for t..." Read more
a year ago
Jacob M.
"Gong changes the way we sell with every single call. — What do you like best about Gong? Being able to rewatch calls and see things that are brought up in the conversation is absolutely transformative, but then Gong's transcription ability to read what is being said, comment, jump to parts, at a very quick rendering speed where I'm not waiting aro..." Read more
a year ago
Jonathan J.
"Super easy, user friendly, best tool for preparing for meetings. — What do you like best about Gong? How easy it is to sort through the zoom calls with my clients. Creating timestamps makes it pretty easy to share important parts of the calls which helps me when I prepare my meetings. Also it is super efficient with how fast it takes me to find c..." Read more
a year ago
Ca Y.
"I LOVE GONG!!!! it is the best thing ever. — What do you like best about Gong? I am started working at a new company 3 months ago, and Gong was able to help me get ramped up as an account manager. Being able to watch how my manager conducts meetings when I am working out on the treadmill or going for a walk has been super helpful. It's also nice t..." Read more
a year ago
Christian M. A.
"Will not work for a company unless they have Gong. — What do you like best about Gong? I'm able to show up prepared to every meeting with all of the items that are most relevant to my prospects top of mind after reviewing calls. I'm also able to watch my coaching metrics to make sure I'm talking about topics that have historically led to "closed w..." Read more
a year ago
Kristi F.
"Excellent Tool to Ramp Sales, Train Reps and Forecast Deals. — What do you like best about Gong? Gong's forecasting and reporting truly simplifies what's going on within your business from a sales perspective. Their dashboard is much easier to read and collaborate in than any report in Salesforce. Gong gives both our sales reps and our sales leade..." Read more
a year ago
"Life saver for CSMs! — What do you like best about Gong? My favorite thing about Gong is the ability to go back and listen to any client call within our organization. When clients have complete team turnover, the new POCs may want to know, "What happened during onboarding?" or my teammates might say "What was the client's goals a year ago?". We ar..." Read more
a year ago