Capterra 
G2 
630 reviews
4.9/5 average rating
Verified User in Hospital & Health Care
Verified User in Marketing and Advertising
". — What do you like best about Gong?I like the ability to write remarks when listeing and reading to calls for reps. It gives a nice structure for coaching — What do you dislike about Gong?Sometime not the correct language when listening and reading. — What problems is Gong solving and how is that benefiting you?Coachin..." Read more
8 months ago
Amber P.
". — What do you like best about Gong?I love that I'm able to share calls with team members who need the info but just weren't able to make the call or who I didn't know would need the info going in to the call. Makes my life so much easier! Same with the AI summary tools and email templates. — What do you dislike about Gong?It can so..." Read more
8 months ago
Verified User in Technology and ServicesInformation
". — What do you like best about Gong?Fantastic product, very easy to use and the support from customer success is simply awesome! (Shout out to Tim Schmidt!) I've used other products in past and Gong stands above all of them!..... I use deal boards all day everyday. Much easier to use than navigating reports/opps in SF! ..... Beyond that the call..." Read more
8 months ago
Andrew B.
". — What do you like best about Gong?The video capture and analysis, while no novel anymore, has the best functionality of comparable tools. The AI summarization and follow-ups work pretty well The nudges for actions and activities can be very helpful — What do you dislike about Gong?The AI tools could improve - They sometime miss or..." Read more
8 months ago
nikiya b.
". — What do you like best about Gong?You are able to listen to calls that you may be struggling with. — What do you dislike about Gong?I would like to see feed back, on what could have been better. There need to bad calls on there to, to know what not to do. — What problems is Gong solving and how is that benefiting you?..." Read more
8 months ago
Verified User in Computer Software
". — What do you like best about Gong?With Gong, I can go back and listen to the call I have with clients to share interesting parts with the rest of the team. I can review myself, and I also use the generate with AI follow-up email to check if I'm not missing anything. — What do you dislike about Gong?Nothing to add, it is a helpful..." Read more
8 months ago
Verified User in Computer Software
". — What do you like best about Gong?It's extremely easy to search all of my old calls and share specific customer feedback with my team to help us build better product. I use it daily and it allows me to focus more on conversations and less on note-taking — What do you dislike about Gong?This is not a dislike, but I'd love to see Go..." Read more
8 months ago
Verified User in Internet
". — What do you like best about Gong?I love being able to listen back for information I may have forgotten or missed. It is also great for learning purposes. I have learned a lot from listening to my own recordings as well as my teammates. The metrics they provide are very useful and I have been using it to prepare myself for promotion opportunit..." Read more
8 months ago
Jacquelynn K.
". — What do you like best about Gong?The note taking feature is amazing! I love being able to go back & review my customer calls. Being able to send snippets internally & to customers is amazing. — What do you dislike about Gong?Sometimes the voice that notifies the folks on the call can be delayed & so we'll be 3 minutes into the ca..." Read more
8 months ago
Jhon H.
". — What do you like best about Gong?The transcription of the recordings multilanguage are excellent. I always can go back and review if something was missing. Easy to get the recordings. — What do you dislike about Gong?The AI summary sometimes says a bunch of nonsense. Never use it. — What problems is Gong solving and..." Read more
8 months ago
Michelle L.
". — What do you like best about Gong?With a hybrid work environment, there is less learning through osmosis on the sales floor. With Gong, I'm able to listen to calls from reps across the world to hear their pitch, discovery questions they're asking, and apply these to my own calls. I try to listen to at least three calls a week and diversify my..." Read more
8 months ago
Heikki K.
". — What do you like best about Gong?Gong is easy to use and easy to implement. It's a system that is genuinely helping sales reps. Our AEs use it to improve their meeting game. It can also create great meeting summary emails. They are using Gong if not every day then most days. For managers it gives you transparency to your deal pipeline and ind..." Read more
8 months ago
Angélica Anaid L.
". — What do you like best about Gong?Love the highlights and recommendations, also the next steps — What do you dislike about Gong?Nothing really, is a great tool mainly for my commercial calls with potential customers — What problems is Gong solving and how is that benefiting you?To have acccess to follow up notes and n..." Read more
8 months ago
Nik N.
". — What do you like best about Gong?The ability to review calls and e3nhance my notes, and pass the customer's message precisely as intended. Also, it makes training A LOT easier. I also love the ability to send my customers the calls that we had for a refresher as well as show the product team issues that our customers have had. — ..." Read more
8 months ago
Alex H.
". — What do you like best about Gong?- Easy to use - Very Resourceful (Generating email follow up summaries, 80/20 rule for speaking, assess overall call for critical information, provide meaningful coachable areas for leads) — What do you dislike about Gong?- SLow to analyse calls. Takaes hours from the end of a call for the detail..." Read more
8 months ago
Louis S.
". — What do you like best about Gong?As my title state, Gong is like collective wisdom for your company. Employees come and go but their interactions, conversations and the relationships they build are collected and saved creating a library of their professional legacy — What do you dislike about Gong?Aesthetics of the interface can..." Read more
8 months ago
Sean G.
". — What do you like best about Gong?Gong is a great tool for not only personal growth, but a way to help your team out as well. The AI features are super helpful on the sales development side when pairing with AE's. — What do you dislike about Gong?It takes a while to analyze sometimes but it may be the length of the videos. —..." Read more
8 months ago
Pardhu V.
". — What do you like best about Gong?The Stats and the interesting facts of a particular conversation gives an insight as to how the conversation is tunring out to be. Lot of turning involved here which makes it easy for you to take your further consultations better. The more frequencty you hear these calls will make it easy for you to provide cu..." Read more
8 months ago
Oscar V.
". — What do you like best about Gong?I love all the features of Gong, especially its powerful AI capabilities. They've made a big difference for me by allowing me to fully focus on calls without needing to take notes. With Gong, I can trust that all the important information will be automatically provided to me at the end of each call. — ..." Read more
8 months ago
Annie L.
". — What do you like best about Gong?Gong providing tools and insights to help sales teams improve their performance. also, providing actionable insights to sales representatives and their managers. — What do you dislike about Gong?i don't have anything in mind that I dislike about gong at the moment — What problems is G..." Read more
8 months ago
Melissa C.
". — What do you like best about Gong?Gong is an amazing tool that has enabled me to be more engaged with my customers. While discussing important business objectives and obstacles we are working together to solve, I can rely on Gong to accurately record and take notes for me to refer to after a call is completed. I have been able to more quickl..." Read more
9 months ago
Verified User in Veterinary
". — What do you like best about Gong?In sales, we use it primarily as an enablement tool for upskilling sales reps, both for reflecting on and critiquing calls and demos, and as a respository for ramping sales reps to build their knowledge by listening to more tenured reps. — What do you dislike about Gong?This is an "us" problem as..." Read more
9 months ago
Dan F.
". — What do you like best about Gong?The intel and visibility that Going provides into my pipeline (our instance is integrated with SFDC). The ability to see activity, the number and seniority of contacts engaged, and Gong's underlying AI that helps us predict where we'll land is a game changer. We also use the Smart Trackers to measure specific..." Read more
9 months ago
Verified User in Computer Software
". — What do you like best about Gong?The most helpful feature of Gong that I’m able to utilize as part of my job is the Conversations module where I can watch back Zoom recordings between our Sales team and prospects that I was not as part of. This allows me to watch the Zoom meeting just like I was an actual attendee on the call. In addition, Go..." Read more
9 months ago
". — What do you like best about Gong?The new AI experience is great. Makes such a difference and captures all the relevant sections of the meeting. The specch recogntion is one of the most accurate I have seen and its great for follow up reminders. Its easy to send copies of the meetigns internally and to customers. All round #1 product in this s..." Read more
8 months ago