Capterra 
G2 
630 reviews
4.9/5 average rating
Jack W.
Traci B.
"Simplify Your Life. — What do you like best? Gong makes building call libraries easy! When onboarding, this is beyond helpful. Before Gong I was doing this manually. With Gong, I can search on keywords, isolate snippets, and create scorecards to use in specific scenarios at specific times to capitalize on the area of focus or opportunity for any..." Read more
2 years ago
Taylor H.
"This is such a game changer. Welcome to the future! — What do you like best? Being able to focus on my customer instead of taking notes is so helpful. I've always had to take notes to keep everything straight and now that I am not worried about getting every little detail, I can be fully present in the conversation. — What do you dislike?..." Read more
2 years ago
Matthew G.
"An amazing tool for sales and CS teams. — What do you like best? As a CS leader, gong allows me to have recordings and transcripts of the conversations and QBRs my team is having with customers. I can set up alerts for specific words or phrases (I.e. Cancel, merger, acquisition, renewal, etc) and get emails when these are used. As well, gong has..." Read more
2 years ago
Alyssa B.
"Out Of College - First Time Job - Gong is a lifesaver! — What do you like best? What I love about Gong is that it allows you to continue the philosophy of always growing and learning from your peers. I am currently in my first corporate job, and our team uses Gong to record our meetings. Recording the meetings allows us to go back as a team and an..." Read more
2 years ago
Varun A.
"Great software - auto-transcription + recording allow smoother interaction without note-taking. — What do you like best? The ability to record calls and the auto-transcription are great, as they preclude the need for manual note-taking. This also allows users to focus on the conversation and ensure better interaction. — What do you dislike?..." Read more
2 years ago
Joseph D.
"A Modern Tool for Modern Sellers. — What do you like best? Gong is an incredible tool for reviewing the hard work that you put into your calls. Not only can you listen to your calls, but their interface is smart enough to detect topics of interest such as: - conversation topics - % of time spent talking by person on the call - follow ups - te..." Read more
2 years ago
Sirene R.
"Great for Learning. — What do you like best? Gong is super helpful for a few reasons -- 1) Listening back on sales calls to hear how you sounded and/or your peers sound (what questions were asked, how did the client react, etc) and then you can learn what works and what doesn't in calls to bring up your success rate 2) If you take a lot of calls e..." Read more
2 years ago
Alexander M.
"Surprisingly amazing tool for marketers! — What do you like best? I love that we're able to get direct customer feedback. We can start using customer feedback in our marketing. For example we can change our tone of voice to speak more directly to customers in their own words. We can also figure out what they like, dislike, or what they might not k..." Read more
2 years ago
Brianna F.
"GONG // Best Coaching tool. — What do you like best? Gong has been great for coaching on calls as well as tracking deals in an easier way. The platform is great and it provides valuable insight on coaching points for cold calls, introductory calls, and demos. Useful from SDR level whole way to the CEO — What do you dislike? I really ha..." Read more
2 years ago
Krupa P.
"User friendly, and accessibility! — What do you like best? The main quality of gong I like as an associate is an accessibility and user-friendliness. In other roles, we did not have access to our calls and our teammates calls. This has been huge for going into a new role so I can review my calls regularly and compare them to similar colleagues. It..." Read more
2 years ago
Roberto R.
"I don't go on a sales call without Gong. — What do you like best? Gong is awesome. Gong is super helpful for: 1) Taking notes on calls to ensure you don't miss anything important 2) Enabling reps to be present and focus on what the customer is saying instead of multi tasking/taking notes at the same time so you can ask effective questions 3) Co..." Read more
3 years ago
Mark M.
"Gong is great and far and above the best tool to ring the gong for new sales. — What do you like best? I really like the UI of this tool. It is a fantastic way to review and improve on your team's calls & processes in general. — What do you dislike? I would really like it to be easier for calls to automatically sync and log to salesfor..." Read more
3 years ago
Jordan B.
"Super super useful tool. — What do you like best? Gong is incredibly helpful training tool to be able to shadow calls across the company at your own leisure, which is particularly useful for new hires. Additionally very useful for sharing calls with prospects or having as reference for details mentioned on the call. It also shows details to help i..." Read more
3 years ago
Luis S.
"Take your team calls to the next level. — What do you like best? Allows you to listen to all the calls from your team, and uses AI to look for key topics and areas that they need to improve. You can use call transcripts to avoid note-taking so your reps focus on what matters most: the customer. — What do you dislike? Integration with y..." Read more
3 years ago
Tracey S.
"Gong is amazing and puts a new spin on constructive feedback! — What do you like best? I have never used Gong before and from day one, this has been an incredible tool for training and being able to review calls and Zooms. The level of insights you can tap into (stats, visuals, feedback) are what you might get from a manager, but honestly, I trus..." Read more
3 years ago
Lucas G
"very helpful! — What do you like best? great for notetaking, for listening to peer's calls and for learning, follow up actions — What do you dislike? the calls' transcript aren't very accurate — What problems is the product solving and how is that benefiting you? notetaking time-consuming and the way it reminds us to act o..." Read more
3 years ago
Alex L
"I F**king Love Gong. — What do you like best? - Transcription.- Recommendations (I.E- you talk to much, or you don't ask enough questions)- Call sharing with prospects. (SOOOOO helpful in many of my deals)- Analytics to help me diagnose where my trouble areas are.- Call playback, so i don't have to take pages of notes anymore. — What do you..." Read more
3 years ago
Pardeep B
"Great way to review calls and improve my skills. — What do you like best? The fact that I can go through my calls and see the areas of improvement that can be made. Also, I can see the areas of conversations that I might have missed during the call. — What do you dislike? As I have been going through the Gong there is not much that I h..." Read more
3 years ago
Executive Sponsor in Computer Software
"Great product that has improved training and visibility across our team. — What do you like best? * Intuitive and performant UI * Provides a lot of value across our team * Product seems to be going in a positive direction — What do you dislike? Can't think of anything we dislike. Overall it works great. — What problems is the pro..." Read more
3 years ago
User in Computer Software
"Once you Gong you can't go back. — What do you like best? On the surface, you'd think Gong is just a tool that records your demo/presentations. This is barely a selling point at all, but it does come in handy. What is more beneficial in my opinion is the insight it provides and how it analyzes your calls to make you a more successful salesperson...." Read more
3 years ago
User in Higher Education
"Review for gong. — What do you like best? - Ability to listen to calls with a transcript if needed - Sharing calls is easy - Platform us user friendly — What do you dislike? There's a lot of tools which can feel overwhelming — What problems is the product solving and how is that benefiting you? Have insights to calls so w..." Read more
3 years ago
Hallie S
"It's an essential part of my customer interactions and meeting follow up workflow. — What do you like best? My favorite pars:- it automatically telling you what your follow up items are - I love being able to skip my talk track and just listen again to my customer's comments and feedback. - love being able to fast forward at certain speeds- Love s..." Read more
3 years ago
Jose Q
"Easy to use and highly efficient. — What do you like best? You set it and forget it. Once it is working in the back you no longer have to worry about it. It simply works. — What do you dislike? Some words are wrongly transcribed sometimes, but rarely. — Recommendations to others considering the product: Try it out, you will..." Read more
3 years ago
Roni B
"Really helping you understand the customer needs. — What do you like best? the ease of listening to sales calls - the relevant ones and also on the go! — What do you dislike? adding new users is pricy, this is a barrier for adding CSMs — What problems is the product solving and how is that benefiting you? i hear much more c..." Read more
3 years ago
"Amazing insight tool for further self improvement! — What do you like best? Gong provides valuable data helping me understand how to be more effective with lead management. The filtration of calls database is so advanced I can easily navigate within the platform to find points of interest and review my previous calls and search for specific inform..." Read more
2 years ago