Capterra 
G2 
630 reviews
4.9/5 average rating
Jason T.
Administrator in Computer Software
"Amazing tools, has room for some improvements. — What do you like best? It auto records calls with prospects and transcribes the calls. Also love the library feature so reps can listen to calls/snippets easily. — What do you dislike? The deal section needs some enhancements, calls are analyzed by host vs speaker, and more analytics on..." Read more
3 years ago
User in Internet
"Love Gong! — What do you like best? Transcripts, built in score cards, trackers — What do you dislike? Sometimes the transcripts aren't perfect — What problems is the product solving and how is that benefiting you? Allows me to quickly read transcripts/listen to team members calls"
3 years ago
User in Computer Software
"Amazing experience with Gong, definitely will refer. — What do you like best? Snippets within the Gong software itself and also very convenient for comments/feedback etc. — What do you dislike? Nothing that I dislike about the Gong application — What problems is the product solving and how is that benefiting you? Documentat..." Read more
3 years ago
User in Import and Export
"Very intuitive. — What do you like best? Many things like the transcription are accurate. The sound recording is excellent. — What do you dislike? We call Spanish-speaking people. The transcription doesn't work there. — Recommendations to others considering the product: N/A — What problems is the product solving and h..." Read more
3 years ago
User in Information Technology and Services
"Gong - Use it. — What do you like best? I like how there are bars that show who is speaking. Very useful. — What do you dislike? As an SDR, this isn't as useful as it would be for an AE. I see the value for an AE but SDRs don't need it as much as an AE would. — Recommendations to others considering the product: If you're in..." Read more
3 years ago
Gabe F
"I think Gong is amazing tool to reference your call, and areas of improvement from your calls. — What do you like best? I love how not only are all your calls immediately available to reference, but they can be shared and accessed anytime. There are so many useful uses for Gong. — What do you dislike? I think the mp3 link is least use..." Read more
3 years ago
Hailey B
"Make Call Recaps More Productive. — What do you like best? I can't say enough great things about Gong! After working in client services for 4 years and attempting to take handwritten notes on calls regarding action items, there was always the risk of things being missed or forgotten. Gong records the call and then after sends a recap that includes..." Read more
3 years ago
Lauren H
"Great to Analyze Calls. — What do you like best? I love that I can listen to calls at different speeds, see the call transcribed, see "take-aways" and key themes from the call. Having all of this synthesized is extremely helpful when reviewing how a call went and what follow-ups I need to take action on. The audio is great and the tool is very sma..." Read more
3 years ago
Grace M
"Powerful tool. — What do you like best? Call transcriptions & key words! Really cool alert feature. — What do you dislike? Nothing at all to my knowledge! I'm not a primary user though. — What problems is the product solving and how is that benefiting you? It serves as a record of calls as opposed to notes, which can vary a..." Read more
3 years ago
Malena G
"Gong is a one way ticket. — What do you like best? At the beginning, I was reluctant to have my meetings recorded, but now I don't want to have a meeting without Gong. It allows to review any detail from the call that I may have missed also share it with other team members who are following the negotiation. As it's transcripted, it helps to go str..." Read more
3 years ago
Hailey B.
"Make Call Recaps More Productive. — What do you like best? I can't say enough great things about Gong! After working in client services for 4 years and attempting to take handwritten notes on calls regarding action items, there was always the risk of things being missed or forgotten. Gong records the call and then after sends a recap that includes..." Read more
3 years ago
User in Computer Software
"0 to 100. — What do you like best? Being onboarded remotely is tough. Seeing colleague's sales calls & internal sessions via Gong has helped ramp me up in only a few weeks. — What do you dislike? Only downside is sometimes customer are curious about the recording notetaker. — What problems is the product solving and how is that..." Read more
3 years ago
Amish S
"It's an insightful tool. — What do you like best? This is my first time donning the Customer Success hat and tbh I had no clue something like Gongf existed. Suer, there are call recording features even on Zoom but a tool that offers so much insight into the conversations and features to analyze and track conversations is exemplary — What do..." Read more
3 years ago
User in Computer Software
"Easy to Onboard! — What do you like best? I recently started a new role, and simply having the ability to listen in on calls made onboarding a breeze! — What do you dislike? The 'Notetaker' user in Zoom can be awkward at times. I wish we could eliminate it entirely. — What problems is the product solving and how is that benefitin..." Read more
3 years ago
User in Health, Wellness and Fitness
"One of the best tools for salespeople! — What do you like best? I love how easy it is to understand how long the AE and the customer have been talking, and how all calls and video calls interactions are saved on the same channel. — What do you dislike? Audio transcription almost never works correctly. — What problems is the produ..." Read more
3 years ago
Kory M
"Hitting quota! — What do you like best? Using gong to write my summary emails and reviewing calls ahead of time is fundamental in my process. Gong is baked into our sales process from meeting booked to closed won! — What do you dislike? Nothing really. I absolutely love gong. I have recommended it many times. — What problems is t..." Read more
3 years ago
Amish S.
"It's an insightful tool. — What do you like best? This is my first time donning the Customer Success hat and tbh I had no clue something like Gongf existed. Suer, there are call recording features even on Zoom but a tool that offers so much insight into the conversations and features to analyze and track conversations is exemplary — What do..." Read more
3 years ago
User in Computer Software
"Best way to LEVEL UP. — What do you like best? Being able to review my own calls for one- but being able to watch AE demos to better my understanding of the product, personas and sales cycle — What do you dislike? Nothing as of yet to be honest - its been great — What problems is the product solving and how is that benefiting you..." Read more
3 years ago
Rahim W.
"Gong: The Tool You NEED for Progression! — What do you like best? What's most helpful about Gong is the ability to review your calls based on keywords and topical arrangements which divide your calls into different segments based on the actual conversation being had. This is extremely helpful when breaking down calls to the team and allowing for u..." Read more
3 years ago
Muneeb A
"Allows you to continually learn and therefore get better at your job. — What do you like best? Can relisten to your calls, see what you did right and what you did wrong which allows you to continually grow. — What do you dislike? Nothing I dislike. Really can't find anything to fault — Recommendations to others considering the pr..." Read more
3 years ago
User in Financial Services
"Gong is amazing! — What do you like best? Gong breaks down what reps/clients are talking about, distributes talk, easy to review, analyse and learn from your mistakes. It's fully automated and no issues so far. — What do you dislike? First time had some issues with the calendar integration, but solved it. — Recommendations to oth..." Read more
3 years ago
User in Financial Services
"Powerful tool for working remotely where potential meetings is not available. — What do you like best? The nature of the tool is very powerful. It let me watch all the missing meetings again. Especially joining a company in a remote location — What do you dislike? It would be nice if there is a gong version running on ipad or iphone...." Read more
3 years ago
User in Computer Software
"Can't complain about a thing, don't know who I would be at my job without it! — What do you like best? I like that you can tag people and write comments at every second of the call. — What do you dislike? Nothing really comes to mind, I really like both the app and the website and feel they are both user friendly and get the job done e..." Read more
3 years ago
User in Online Media
"Reviewing Sales Calls. — What do you like best? The ability to review sales calls for improving the quality of my consults and proposal meetings. — What do you dislike? Not able to see the comments from the quality assurance that goes to management. — What problems is the product solving and how is that benefiting you? The..." Read more
3 years ago
"Great efficiency platform for onboarding and coaching effectiveness. — What do you like best? Gong is a great onboarding and coaching tool... I can't make it to every one of my reps' calls, so I love the ability to go back and listen to calls after the fact. The verbatim transcripts are also very useful. I like that I can call out certain parts of..." Read more
3 years ago