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Robert O.
Villas del Mar, Mazatlán, Mexico
Joe S.
La Jolla, La Jolla, CA
"Was supposed to receive a quote for an acid wash and change in pool lighting. Tech never showed I was told they got caught up and they would be there five hours later. When I called to follow up they said "they won't be able to make it." If this is how they handle quotes I wonder how they would have handled the job. Disaster avoided."
4 years ago
Joe S.
La Jolla, La Jolla, CA
"Was supposed to receive a quote for an acid wash and change in pool lighting. Tech never showed I was told they got caught up and they would be there five hours later. When I called to follow up they said "they won't be able to make it." If this is how they handle quotes I wonder how they would have handled the job. Disaster avoided."
4 years ago
Erik L.
San Francisco, CA
"Horrible!!! We have been using Payan Pool for the past month, for pool cleaning, at the recommendation of our pool heater installer (who was great and so we trusted would be a good referrer source!). Unfortunately, Payan Pool's service has been abysmal. Despite their WEEKLY visits, (God only knows what the pool cleaner is doing here), the pool drainage is co..." Read more
7 years ago
Erik L.
San Francisco, CA
"Horrible!!! We have been using Payan Pool for the past month, for pool cleaning, at the recommendation of our pool heater installer (who was great and so we trusted would be a good referrer source!). Unfortunately, Payan Pool's service has been abysmal. Despite their WEEKLY visits, (God only knows what the pool cleaner is doing here), the pool drainage is co..." Read more
7 years ago
Kim H.
El Cajon, CA
"This is unfortunate to write. My husband and I hired Payan pools about a year after moving in to our new home. We were very happy with their monthly service, and when it came time to do some upgrades to our pool, we hired Payan without hesitation. There were a few bumps along the way with the transaction--the owner, Javier, only gave me verbal estimates. We..." Read more
7 years ago
Kim H.
El Cajon, CA
"This is unfortunate to write. My husband and I hired Payan pools about a year after moving in to our new home. We were very happy with their monthly service, and when it came time to do some upgrades to our pool, we hired Payan without hesitation. There were a few bumps along the way with the transaction--the owner, Javier, only gave me verbal estimates. We..." Read more
7 years ago
Carol C.
San Diego, CA
"UPDATE: I have now discontinued Payan Pool Service.The quality of their work has gone down very significantly since I started using them 2.5 yrs ago.The weekly 'service' now consists of a 5 min "splash and dash" while the service tech is on his phone the entire time (5 min max) he is at my house.NO check of equipment,NO brushing of t..." Read more
8 years ago
Carol C.
San Diego, CA
"UPDATE: I have now discontinued Payan Pool Service. The quality of their work has gone down very significantly since I started using them 2.5 yrs ago. The weekly 'service' now consists of a 5 min "splash and dash" while the service tech is on his phone the entire time (5 min max) he is at my house. NO check of equipment, NO brushing of tile (like it specifi..." Read more
8 years ago
Tim L.
El Cajon, CA
"Horrible service! I had a Pentair salt chlorinator go bad and Pentair used Payan for the repair/warranty service and they were terrible. Tech came out initially on a Wednesday and confirmed the unit was bad and said they'd be back on Monday after receiving the replacement unit from Pentair, never heard from them again. I called Pentair a week later after not..." Read more
9 years ago
Tim L.
El Cajon, CA
"Horrible service! I had a Pentair salt chlorinator go bad and Pentair used Payan for the repair/warranty service and they were terrible. Tech came out initially on a Wednesday and confirmed the unit was bad and said they'd be back on Monday after receiving the replacement unit from Pentair, never heard from them again. I called Pentair a week later after not..." Read more
9 years ago
Scott H.
San Diego, CA
"I hired Payan pools to service our pool. I have been very pleased with the weekly service. The folks I have talked to have been pleasant. Here is the trouble, we have a pool light that needs fixing. I requested a quote from them to take care of it. They came out and took a look and gave me an acceptable price for the work. I wanted it done right away. Then t..." Read more
9 years ago
Scott H.
San Diego, CA
"I hired Payan pools to service our pool. I have been very pleased with the weekly service. The folks I have talked to have been pleasant. Here is the trouble, we have a pool light that needs fixing. I requested a quote from them to take care of it. They came out and took a look and gave me an acceptable price for the work. I wanted it done right away. Then t..." Read more
9 years ago
Jeremy H.
El Cajon, CA
"We've been using Payan Pools for 2-3 years, for pool service. We hired them based on their good reputation. Things started out well, but in the last year we started seeing different technicians at our house every month or two. Then, we began to notice several pieces of our equipment had stopped working, and nobody from Payan had notified us. Our pool sta..." Read more
10 years ago
Jeremy H.
El Cajon, CA
"We've been using Payan Pools for 2-3 years, for pool service. We hired them based on their good reputation. Things started out well, but in the last year we started seeing different technicians at our house every month or two. Then, we began to notice several pieces of our equipment had stopped working, and nobody from Payan had notified us. Our pool sta..." Read more
10 years ago
"Had a problem with my SPA so I called Payan pools who I had used before. It took 1 month to have someone come out and look at my spa. He spent maybe two minutes and told me I needed a new pump motor. I agreed with there estimate and then just starting waiting. Two and a half months later and several calls from me on the the status and no answers from them I..." Read more
3 years ago