About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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Cindy C.
Southeastern Sacramento, Sacramento, CA
Michael W.
Farragut, TN
"I like the company when they did the job but that was rare. The business has no customer service. I signed up online. They never told me who was coming to my house. They never knocked and introduced themselves. They never verified my property lines or what areas needed picked up. It would of been nice to have a five minute face to face to set expectations an..." Read more
a year ago
Anne P.
WA, WA
"Very friendly at first. Questioned weather or not a cleaning was done due to the fact that the camera in the yard did not pick anyone entering as well as there was quite the amount of poop in my yard I contacted them questioning and sent pictures BEFORE allowing my dogs out into the yard to be informed that it was his wife who came out and that the pictures..." Read more
a year ago
Ash S.
Colorado Springs, CO
"Did a decent job when they did show up. However, they were inconsistent, didn't communicate and didn't pick up poop other than the main grass area which was 50% of the yard but it would have been nice to pick up on the rocks on the sides of the grass area, where our kid's trampoline is located, resulting in them having to avoid the path and smell."
a year ago
Linda B.
Sparks, NV
"The scooper's do not show up sometimes and it's very inconvenient.
Usually when they show up the job is well done."
2 years ago
Belinda Z.
Quintana Roo, Mexico
"I have had POOP911 cleaning my yard since Jan 2020! I loved the service... so, why 2 stars?!?!A new franchise owner took over the Tucson location I n March of 2021. He did great for a while, then became flaky, then totally disappeared. I reached out to corporate, they we responsive at first, then evasive, then silent...5 stars for the first 2..." Read more
2 years ago
Latonia S.
Monticello, IN
"I really needed a service like poop911. They really disappointed me. The 1st week the scooper" Agustin" texted and told me he was on his way. I wasn't home but I told him to go ahead the dogs were inside the house. When I got home and let the dogs out, the side gate was left open and my dogs got out of the yard. Once I the dogs back in the yard, I s..." Read more
2 years ago
arielle d.
Glenwood, IL
"This is my 3rd week using them and the 1st week was fine. They came on the schedule day cleaned and closed and locked my gate after they were finished. Second week nobody came or called no emails or anything stating they couldn't make it out. The service guy didn't come until Sunday the second week. I called the office left a message no response for days. Th..." Read more
2 years ago
Stacey S.
Placerville, CA
"Called Bill as my house sitter told me the poop guy was in and out in less than a few minutes these last few weeks; I travel for work. I love my dogs and my home, this I pay for a service. Today, I was home and went outside to play with my dogs, it's been a few solid weeks for play in the yard. There was poop everywhere! Months of it! How embarrassing and na..." Read more
2 years ago
Valerie M.
Knoxville, TN
"It started out great. They cam early and emptied the two litter boxes. Then they started coming at odd hours. Then they skipped altogether and the charges stayed on my credit card even though I called them. Now they simply don't answer."
2 years ago
Beth G.
Seattle, WA
"I'm handicapped & am not able to bring dog inside-so agreement was come early in morning when my son is home to bring dog in &to text or call ten minutes before she get here to see if dog is inside-she would never come till afternoon so dog was usually outside-they started charging any way & have now suspended my service which is fine with me-the..." Read more
3 years ago
Amy S.
Austin, TX
"I've used Poop 911 for years, and it seems (based on the amount of dog doo in my years that's been growing over the past weeks) they've quit coming. After emailing and calling the office with no response, I'm sadly moving on."
3 years ago
Cee S.
Las Vegas, NV
"I'm not sure if they are going to the wrong unit number or what but I am being charged for a service that isn't happening. I have been trying to contact someone but they are nearly impossible to track down. The phone is either busy, you're prompted to leave a message or they say they will text you back. UPDATE: someone texted back and they went to the wrong..." Read more
3 years ago
Anthony F.
New Kensington, PA
"Be very careful with this company. More directly with the people who own and manage the local franchise.We have been a Customer of Poop911for 5 years and have had a constant battle getting any type of adequate Customer Service from them. We have since cancelled the service and will go back to cleaning the yard ourselves, since there are no other pro..." Read more
3 years ago
Kelli H.
Austin, TX
"After of a year of service... I cancelled my twice weekly service today. These guys just really don't care. They don't respond to emails, don't return calls (you can never get an actual person on the phone it always goes to a corporate voicemail). Yesterday was final straw... the tech literally left a bag full of poop in the middle of my driveway. Called and..." Read more
3 years ago
Brandon V.
Austin, TX
"Have had this service for a few years now. I've never felt like they've done an amazing job, but I have a decent size backyard and the dogs don't seem to want to use just one part of it to do their business, so I know it can be easy to miss (even when I was doing it myself). That I'm willing to deal with, and accept most of the time.The two things I..." Read more
4 years ago
Jon C.
NY, NY
"Unfortunately I have asked to cancel my service today after roughly a year of service. I have had good service at times as well as lazy or nonexistent service that I was charged for. I will say that they have always worked to right the wrong and correct it. I have had the tech walk into my backyard on an occasion that I was home and leave within a couple..." Read more
7 years ago
Tom B.
Austin, TX
"I know, a 2 star rating for a service that comes out and removes dog poop from the yard, right?My house has a back alley and that's where the trash cans are. Despite repeatedly asking the guys that come out to please put the bag of poop in the trash in the alley we typically get a present on our driveway instead.Not a huge deal but it's anno..." Read more
8 years ago
Aaron V.
Austin, TX
"UPDATE:Writing an update since I have had to cancel my service after my initial review.I cancelled my service two months ago due to a billing issue, but two months later, they are STILL charging my credit card the monthly service fee. I have contacted the company multiple times, and they will not stop charging me. I have had to cancel my cred..." Read more
10 years ago
Brunetti T.
Las Vegas, NV
"We used these guys two years ago and they were awesome so we signed back up when we moved back to town this year and I was really disappointed.Our kids play in our yard everyday so it didn't take us to long to figure out that only half the poop in the yard was getting picked up.I think this time we only used them for like a month before calli..." Read more
11 years ago
"I used Poop 911 for almost 4 months but always found that the technician missed a few spots each time. Initially let it go during the wet season since I figured the wet weather might have been the issue. Eventually, even in sunny weather, I found myself having to go out after each service to inspect and pickup whatever the technician missed each time. Last w..." Read more
a year ago