About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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Marquis Bowden-Torres
Makalyn Chase
"While I do enjoy my service, I have tried calling the companies MULTIPLE times to change my service day and how often they come. I can’t ever get through to anyone, and I am unable to make these changes in my dashboard. PLEASE call me!"
4 months ago
Google review
William S.
Boise, ID
"I've been using Poop 911 for over two years. Initially, I thought it was a worthwhile investment, but my opinion has changed over time. Here's a breakdown of my experience: Pros: - Reliability: For the most part, they come rain or shine, holidays, snow, etc. Their consistency is commendable. -Communication: They always give a 10-minute heads-up before the..." Read more
6 months ago
William S.
Boise, ID
"I've been using Poop 911 for over two years. Initially, I thought it was a worthwhile investment, but my opinion has changed over time. Here's a breakdown of my experience: Pros: - Reliability: For the most part, they come rain or shine, holidays, snow, etc. Their consistency is commendable. -Communication: They always give a 10-minute heads-up before the..." Read more
6 months ago
Lisa Vonarx
"I've been using them for a while Natalie who came out was awesome! She always sent a text when she was on her way. Friday I received a text from owner saying I owed $2xx.xx, this surprised me because it comes directly out of my account. I asked her for an invoice and never heard back from her. So that evening I sent a text again asking for an invoice. There..." Read more
10 months ago
Google review
shay wright
"Overall a good service. I appreciate that they take the waste with them but they need regular reminders to scan the entire yard."
a year ago
Google review
Alanna
"I am grateful for the employees and the service they provide to make our lives easier, but I wish there was an alternate company offering waste removal in my area. If a technician is sick or unavailable, waste removal is simply canceled rather than the managers/owners providing services. As a business owner, I fill in when my employees are unavailable. I wil..." Read more
a year ago
Google review
Kate Bouma
"The rice was bland"
a year ago
Google review
Andy Sollars
"Most of the waste gets picked up, but they don't give you a heads up they're coming or are there. A couple of times they put the waste in the wrong bin (recycling or yard waste)."
a year ago
Google review
Carol McElwee
"Poop 911 was a great investment for us because we have three dogs. At the beginning we had a little problem we were getting charged and the person wasn’t showing up. Let’s say they were fired. Invest in the Ring that is how we discovered it. Months have gone by everything is great being charged three times a week like clockwork until I want to stop service f..." Read more
a year ago
Google review
Charleen A.
Reno, NV
"They were GREAT until Labor Day. Then nothing. No messages that they weren't going to be here. Nothing."
a year ago
Bre Britton
"When I was moving, I was looking to receive a yard cleaning. I used poop911 because the online platform was easy to use. Online there was not a choice to sign up for a 1 time service; however all over the website it stated that I could cancel at anytime. After receiving the initial service I went in and cancelled the services. The service I received was grea..." Read more
a year ago
Google review
F M.
West Babylon, NY
"Service seems good but very hard to get in touch with them - I only started recently and hopefully the communication gets better. With easier contact this would be a 4 - 5 star review."
2 years ago
F M.
West Babylon, NY
"Service seems good but very hard to get in touch with them - I only started recently and hopefully the communication gets better. With easier contact this would be a 4 - 5 star review."
2 years ago
Julie Winslow
"I had this service for about 2 years. They were consistently good. I needed to cancel my service and could not find a way to do that. Sent several emails and made several phone calls. I would have given them 5 stars had I been able to cancel. I still am getting billed."
2 years ago
Google review
Cheri S.
West Bank, Minneapolis, MN
"After an call that said Thursday clean up to an email that showed Wednesday, a phone call Thursday afternoon confirming they would be there, to a no show Thursday with email at midnight to reschedule, then having them show up unexpectedly friday.. is what is causing my lower stars. The cleaner that came out was friendly and my boys loved him, my r..." Read more
2 years ago
Cheri S.
West Bank, Minneapolis, MN
"After an call that said Thursday clean up to an email that showed Wednesday, a phone call Thursday afternoon confirming they would be there, to a no show Thursday with email at midnight to reschedule, then having them show up unexpectedly friday.. is what is causing my lower stars. The cleaner that came out was friendly and my boys loved him, my retriev..." Read more
2 years ago
Shane Hague
"They do a wonderful job… when they show up. I had our initial cleaning done a month ago, and signed up for weekly visits. We went 3 weeks without a visit, without any type of communication and they randomly showed up yesterday. Better communication and time management would solve this!"
2 years ago
Google review
Cassandra S.
Saint Charles, MO
"I have left several voicemails with Rachel for over a week. I have yet to receive a call back. I also did an inquiry online incase phones were down but no emails either. I did book weekly services so I am hoping I hear soon as I am worried. The prices online are reasonable. You get your first service F R E E. You can pay additional for odor..." Read more
2 years ago
Debra Sheehan
"We have utilized this service for many years and the service has always been excellent until the last few weeks. No one has been servicing our yard and we have not received any answers to our phone call and email as to why they just stopped coming. I really felt this was a great company so I find it sad that I have to revise my opinion of their work ethic an..." Read more
2 years ago
Google review
Nick R.
"Good: They do a great job cleaning and deodorizing the yard! Bad: The schedules are absurd. You basically have to be available all day for the day they schedule you. I've had visits promptly at 8am and I've had visits at 6pm. My wife and I work shift work 45 mins away, so it's very difficult to coordinate visits, especially on midnights. They frequently se..." Read more
2 years ago
Google review
kaylen kuenn
"I got charged and they didn't show up."
2 years ago
Google review
Myaann Payne
"The account is marked to notify me before entering the yard, but the guy went back there on his own. He seemed un phased when I told him they are personal protection dogs and WILL attack. He told me to mark my account and when I told him I did, he just put his headphone back in. He was also 20 minutes late. I don’t know if this is normal with this company. I..." Read more
2 years ago
Google review
Rob Hobson
"I have been a customer for this business for 6 or 7 years. I gave the rating 3 stars as my wife, and I have not felt the services have been the same over the last year. I used to receive a picker upper phone call when the person was arriving as my wife and I are both blind, and my dog is a little protective of his waist:), however I now receive a plain text..." Read more
3 years ago
Google review
Kimberly M.
NY, NY
"They were good for at least 4 months then I started to see where they missed and my yard is small so not hard to miss. Then my son started working nights and said he would watch when I got the text that they were coming so dog put inside. He watched he said they were there less than 5 minutes multiple visits and so I guess that is why not a good job. I email..." Read more
3 years ago
"It was a great service for a good price the first couple of times. But after continuing the service we started to receive techs who were horrible at customer service. If they had an issue they would either cuss and say nothing to you in your own backyard or write a email with a very aggressive tone. For example, we signed a waiver to have them come into our..." Read more
4 months ago