About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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Googy P.
Beale Air Force Base, CA
B D.
Tempe, AZ
"They've been trying to charge me for 2 visits they made after I cancelled my account with them. Both times I told the person that I had showed up, and they left without doing anything. I've reached out but they just keep trying to charge my card. Thankfully I disabled it before they could."
3 months ago
N C.
O'Fallon, MO
"The owner is terrible and does not know how to run the business. I have used their services for over a year and initially it was great. Then suddenly they just wouldn't show up without texting or emailing. Sometimes it was due to short staff, weather or a holiday which is ok, but was told I would be contacted with the option to reschedule. Instead there were..." Read more
3 months ago
D L.
Rancho Cucamonga, CA
"I have had Poop911 for almost a month now. When I went to sign up I called and left a message and got a call back right away. But I went ahead and submitted it online. The service was okay when the scooper came out. I have called 4 times to get the day changed. I have not received a call, text, email at all to any voicemail that I've left. I even told them I..." Read more
3 months ago
Sebby T.
San Jose, CA
"This place sucked! It seems like they obviously do not give a sh about their rating because the worker was cussing me out exactly as I walked in for wearing a hat that said giants!"
4 months ago
Cecilia F.
Huntersville, NC
"A company that doesn't stand behind their employees when they get bit (more than once) because they don't want to lose the account is a crappy company in my opinion! They don't deserve any business!!"
5 months ago
Dominique H.
Fort Lauderdale, FL
"I had a weekly service set up. I received a text saying the tech was on his way. But no call or text saying he was showing up. He said my gate was locked but if he would have called or texted me that he was there i would have told him how to unlock the gate. Which is super simple. He was extremely rude. Cancelled my service and will find another company with..." Read more
5 months ago
Clint S.
South Shore, Chicago, IL
"911 poop refused to return to our home after we told them they did not clean our poop. The attached photos are 3 different areas of the yard. I do not recommend using them"
6 months ago
Jacob H.
Onalaska, WI
"A "Poopy" PerformanceWell, where do I begin? Poop 911's service is, in a word, "poop-tacular." If you're into scavenger hunts and have a penchant for discovering hidden treasures in your yard, this is the service for you! I swear, it's like they have a secret competition going on to see how many poop piles they can miss. My y..." Read more
6 months ago
Jim S.
NY, NY
"They only did half of my very small yard and then refused to come back to finish the job. Don't bother using them. Waste of money and time"
7 months ago
Alexis D.
Colorado Springs, CO
"When we first started using this service it was great. The tech would text when he was on his way, never missed a day, and always did a great job. Then he got moved to a new area and it went downhill - fast. Nearly every week we had a different tech and they would miss our scheduled days without any notice. I completely understand that we've had a lot of rai..." Read more
8 months ago
Sean E.
PA, PA
"Update. It's now been months since I've had their service anywhere near my house because I was so disappointed in the service. I still get texts asking me to leave a review of how the service was. Somehow my number is still in there system. I got a text from them at midnight last night while I was sleeping. Clearly they haven't updated their system and taken..." Read more
8 months ago
Chrissy A.
Littleton, CO
"Was literally just driving and one of these guys driving a 911 poop truck just went crazy on me.. flipping me off, throwing his hands in the air and honking like a mad man.. all because.. I was in the far right lane he was in the far left lane behind me. Well, we both went to get over at the same time into the middle lane on woodmen out by falcon and whe..." Read more
9 months ago
Karma 0.
Philadelphia, PA
"I was happy with services until I realized that I was being billed for services that were not rendered. First, I was charged for the add-on deodorizing service that they hadn't been doing. I inquired after watching video footage, and they said that it was a mistake and corrected the billing. Then I'm invoiced for weekly cleaning service that didn't occur. W..." Read more
9 months ago
Michael P.
Isle of Palms, SC
"Missed several piles. Signed up for weekly service then didn't show up and tried to say I scheduled biweekly service. Never changed a thing and the portal showed weekly.. Had to cancel this service."
9 months ago
Taylor S.
Euless, TX
"Pretty disappointed. I've given these guys several chances to get things right. First time there was a billing issue and they were charging me twice per week. This went on for about a month. Rocco finally fixed it and gave me credit for all of the weeks I was double charged. My backyard has two separate areas. Today, for the first time, I had to go to the se..." Read more
10 months ago
Dustin P.
Las Vegas, NV
"Terrible service and would not recommend. We pay for a complete service with deodorizers and patio wash down. Today the tech left my backyard hose on completely flooding my side yard all while just spraying water on my patio to just look wet. Called management and got hung up on and blocked. Will not recommend to anyone and will tell everyone I know to not..." Read more
10 months ago
Ryan G.
Boise, ID
"One of the WORST poop services I've ever dealt with in BOISE... They cried about having to pick up my dogs poop the whole time they were doing it.... Literally that's your job and you're gonna complain and then take photos? Unprofessional"
a year ago
T M.
Sacramento, CA
"Very unprofessional! Canceled service at the last minute multiple times due to various reasons (car trouble, weather ect) then after not hearing from them... I reached out to them and was told "we haven't been in contact with you so we stopped service" I had them for almost two years and suddenly the service was hit or miss."
a year ago
Tracey R.
Northport, NY
"I wish I had checked the ratings before I called them. I saw their truck in my area and thought it would be a perfect fit. I went on their website to schedule and the calendar option was not working so I was forced to choose have an associate contact for an appointment. I received an email and a text both stating I would be contacted shortly. I waited a day..." Read more
a year ago
Jimmy.Libbi C.
Columbus, OH
"Horrible customer service. Will not answer the phone. Misses a pick up day and expects customers to wait until following week for service. NOT a company you should use. EVER."
a year ago
Pierce L.
Charlotte, NC
"We had a tech that came out this morning and instead of looking at our account to see that we had a gate code to use, rang our doorbell and woke our sick infant that had been up all night. When I told him it was on our account he looked and it was. He then rang the doorbell again and said he didn't know how to open the gate. It's a simple key pad that everyo..." Read more
a year ago
Annmary T.
Essington, Tinicum Township, PA
"I used the service for a few months.. it was okay until it was time to cancel my service because I moved. & I was anticipating using them at my new house once I got settled, however, after canceling services, they wouldn't stop charging me the 20$ a week. I contacted them and asked about it. They told me " it happens sometimes because they're system..." Read more
a year ago
Sky P.
Congress Park, Denver, CO
"Don't book with them..I waited a week for services just for them to make excuses 10 mins before they were going to show up.I DID NOT book a one Time cleaning and the message below shows that. You cancelled my service because I didn't have a dog on my property to a home I haven't moved into. Again, the message below shows this. Save your money people!!..." Read more
a year ago
Sharon M.
Edmond, OK
"I called yesterday afternoon to have my cats litter box changed. The guy I was talking to had trouble talking to me. He was quoting me about dogs and I had to correct him, he apologized and said he need to talk to a manager. Came back and said it was okay and continued to tell me about fees and how they work. He kept saying yard and I had to stop him again..." Read more
a year ago
"Awful business.
First "FREE" visit they came out and picked up half my yard. Now they don't even show up anymore. They don't answer the phone. They don't return calls. They charged me for yesterday, no one showed up. Awful, awful business. Please get your free pick up and stay away"
3 months ago