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134 reviews
4.9/5 average rating
Andrew Martin
Chartchapol Pannaew
"Absolutely superb, as usual. Built me a sofa to match very detailed custom specifications, turned it around in 3 weeks and then happily held it in storage for me until we could receive it at our new house. Made in the USA, quality is far and away superior to anything in a retail showroom. I will work with Bryce and the team every time I can! What A Room is..." Read more
10 months ago
Google review
Adam Berry
"The customer service has been fantastic. They offer great customizations, colors, and materials. They promptly set us swatches. We are super excited to get our new couch! I'll update my review once we get it but I have only heard good things. Special shout-out to Gordon and Steven."
10 months ago
Google review
Imogene Z. Smith
"Very friendly staff with a huge variety of collection to search for and great prices. They do make you feel like a valued customer and spend the necessary time with you until you are 100% satisfied. This is great customer service! Plus the quality of their products are unbeatable. I highly recommend this store!"
a year ago
Google review
Janet M. Roney
"Was looking for a sofa/sectional for our home and this place had such wonderful reviews that we had to drop in. Duy was there to greet us and help us with details on a custom sofa that was fitting for our living room. Easy to work with and lots of information that we didn't know would affect our comfortability. When we look at RH's other online sites it's ha..." Read more
a year ago
Google review
Chuck Bond
"Great sales experience in the showroom and throughout our customization process, resulting in a sofa we’re vey happy with. The only negative was a promised “call to schedule delivery about a week before the furniture is completed” never happened. We had less than 24 hours notice via text message informing us of the impending delivery. A call to the showroom..." Read more
a year ago
Google review
s pulos
"THANK YOU for a great sofa buying experience from start to finish! From the welcome from Duy and all the staff when we walked in to the delivery everything was very professional and you could tell they know and care about their products. Duy was very patient (the multiple times we came in) and listened to what we needed and could guide us to what would work-..." Read more
a year ago
Google review
Lucy Haab
"OUTSTANDING CUSTOMER SERVICE FROM START TO FINISH! I'M VERY HAPPY WITH THE CUSTOM FURNITURE WHICH THEY HAVE MADE FOR ME AS I COULDN'T FIND WHAT I WANTED WHEN I SEARCHED EVERYWHERE FOR PIECES I NEEDED. I TOLD THEM EXACTLY WHAT I WANTED IN THE STYLE AND COLORS AND GOT THEM EXACTLYAS I WANTED THEM WITH GREAT PRICES AS WEL!"
a year ago
Google review
William Fu
"One of the best decision I've made this year is buying a sofa from What A Room, they are extremely comfortable!"
a year ago
Google review
Takahiko Saito
"Great customer service. We went in with something in our mind, but ended up with ordering something very different after hours of consultation."
a year ago
Google review
Abhik Roy
"A+ experience. Salesman was friendly and willing to be of service. No issues with delivery and install. Thank you!"
a year ago
Google review
Ray Shafazand
"Great selections, Fair pricing and awesome customer service."
a year ago
Google review
Wayne Kamiya
"We moved into a new house 3 months ago and decided to replace nearly all of our old furniture with new. We went to so many furniture stores, Macys, etc, but the moment we walked into What a Room's showroom, we knew we found the right place to buy our new furniture. We furnished our master bedroom, living room, and dining room with beautiful furniture we..." Read more
a year ago
Google review
son monte
"The best furniture store. We are in loved with our couch. Thank you so much."
a year ago
Google review
andy truong
"This place has outstanding customer service. I was looking to redesign my home and decided to try out What A Room. Steven Lam was the person that helped me through the whole process. Not only did he provided amazing insights, he made the ordering process as simple as possible. Aside from that, I could not be happier with the result of the changes and the fur..." Read more
a year ago
Google review
Hannah Wang
"We are fortunate to have two What a room pieces that have held up beautifully! Our sectional has been a consistent conversation piece in our living room! I really appreciate and have been impressed with their post purchase customer service! They have been reasonable and very responsive. I love supporting local small business who are committed to quality! T..." Read more
a year ago
Google review
Aditya Nallur
"What a Room helped us get a new sectional for our living room. We were re-organizing a lot of furniture so the change of design from our existing 3-seater couch was significant. Daniel came home and helped us think through the design, usability, future needs etc to craft a design that would go with our aesthetic and work functionally for us. After that initi..." Read more
a year ago
Google review
Andrew Garcia
"Fantastic service and great furniture store in San Jose. I really like how you can choose any size for your sofa."
a year ago
Google review
Shoshana Vasserman
"My husband and I had gone to a number of furniture stores without finding a couch we could agree on until we found this place (thanks to other folks' great reviews!). Steven was super helpful in walking us through finding a look, feel and shape of a couch that we could really get excited about. Unlike most stores, where you feel like you're being sold someth..." Read more
a year ago
Google review
Randolph Mercado
"I recently bought a couch from What A Room because I could not find a couch that was the right style, material and color. I searched for a furniture store and found What A Room. Long story short: I had a great experience with What A Room and I would recommend working with them. What happened with my order: I found a couch style I liked. I picked the fabric..." Read more
2 years ago
Google review
Ashley Thomas
"I was beyond impressed working with Steven and Duy as I did so much research on a COMFORTABLE sectional (I have back and neck pain) within my budget and I was hitting a wall. Now thanks to What a Room, I have a fully customized dream couch at least 5K a fraction of the price from the upscale chain furniture places…I’m looking at you Pottery Barn or Crate & B..." Read more
2 years ago
Google review
Carl Stoun
"I recently visited the home decor store and was blown away by the extensive selection they had to offer. From trendy pieces to timeless classics, they had something for every style and budget. The staff was knowledgeable and helpful, guiding me through the store and offering great suggestions. I left with beautiful decor pieces that have completely transform..." Read more
2 years ago
Google review
Ryan Stiles
"we had waited 6 months for a couch that we purchased and the company went out of business (Interior Define). What A Room was the exact opposite experience. It took a while to get some color samples delivered, but once we had the color picked, Duy helped us customize the couch to our exact needs. Dimensions, color, cushion firmness (his and hers sections),..." Read more
2 years ago
Google review
Lora Price
"When we walked into the store today we were not expecting much. Furniture stores and Labor Day sales are everywhere in the Bay Area and after being in 6 other stores today we were sure we would be disappointed. But not to fear, the staff was super friendly without being pushy and were happy to answer questions when we were ready and show us lots of similar..." Read more
2 years ago
Google review
Darry Tran
"I bought a sectional sofa for my mom at this store and it takes less then 3 weeks to arrive (i expect it to be a month because i add many adjustment and change complex material to it). They made no hassle to it and deliver earlier than on time. Love it!"
2 years ago
Google review
"We bought a couch last year from What A Room and I can't say enough good things about both the experience and post sale support. Duy was great in walking us through the options and very patient in allowing us to hem and haw over materials (we took multiple large samples home). What I love about What A Room is the variety of styles, the degree of customizati..." Read more
10 months ago