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184 reviews
4.9/5 average rating
Quynh Do
Shringa Bais
"After checking out several other brands, we were frustrated by the poor quality-to-price ratio elsewhere. What A Room offers far better value and build quality. We recently received our Florida Sofa with Chaise and we are super happy with it. The service provided was exceptional from understanding our needs to giving us helpful suggestions on customization..." Read more
12 days ago
Google review
Ben Stafl
"Incredible product, incredible customer service."
12 days ago
Google review
Mary Frances Lynch
"We love our What a Room couch. We'd looked at a lot of furniture stores without finding exactly what we wanted. The guys there helped us pick the perfect couch for us. It has the right seat depth and height for us. We have a large room and were looking for the right size. We gave them measurements of our room and they drew a sketch and helped us pick the rig..." Read more
a month ago
Google review
Arianna Kan
"A Reddit review led me to What A Room, so I went to check out their showroom, which was thankfully nearby. I've been searching for a high-quality, sturdy couch for months, but needed to be able to test out the couch before buying it. Big shoutout to the staff—especially Duy—for their patience and helpful brainstorming sessions that helped me land on a couch..." Read more
a month ago
Google review
Duy Linh Doan
"Great experience with the recent purchases - Great quality custom built furniture - Very helpful and friendly staff (specially delivery team). Thanks."
a month ago
Google review
Mischa Hepner
"The purchasing and delivery experience was excellent. The follow up service when I tried to get different size legs was not."
a month ago
Google review
Alex Campos
"The team at What a Room was very helpful and patient and knowledgeable which was helpful in getting us the right sofa. And the delivery guys were professional. Thank you for making this possible for us."
2 months ago
Google review
Bez1980
"Quality and customer service was fantastic. We were able to customize the side we wanted to our exact dimensions, pick our fabric, and quality/density of the foam. It was a great experience and the sofa was made quicker than they quoted us."
2 months ago
Google review
Kim T. Nguyen
"I recently bought a bed frame from What a Room. Came in and worked with Dan on placing the order, and was told that delivery would be within a week or two. Placed the order Monday, received a text that Friday for delivery the next day, Saturday. I had white glove delivery. The delivery guys were quick, nice, courteous, and clean. The process from beginning t..." Read more
2 months ago
Google review
Claire Jin
"After searching for a long time and visiting numerous furniture stores, we were beginning to think we'd never find a couch that met our very specific requirements… until we stumbled upon What a Room. What truly sets them apart is the incredible customizability of their couches. We were able to tailor the design perfectly to fit our space and needs. Also, th..." Read more
2 months ago
Google review
Sonny Vu
"We had a great experience ordering our couch from What A Room. Duy helped us from the design phase all the way to the delivery of our couch. There is no detail too small that Duy didn't help us consider while designing the couch. We ultimately are happy with our couch. It's looked great, felt comfortable and survived our young daughters. So far so good!"
2 months ago
Google review
Thinh Nguyen
"Wifey and I were looking for a couch for our first place together and what a room had exactly what we were looking for! We ordered the Daphne Sophie chaise sofa and Danny walked us through every step of the customization process. We were able to pick the exact dimensions, cushions, fabric and even the style of legs for our piece. Danny was extremely helpfu..." Read more
3 months ago
Google review
Susan Willats
"I am so glad we discovered What a Room! We were looking for a sectional that would fit in our small mid-century house, and we found it. We were able to customize it (cushion softness, depth of seat, wood color, upholstery), and the customer service is top-notch. Highly recommend!"
3 months ago
Google review
Nicole Fitzhugh
"We first heard about this company from a pet-friendly message board. We went in looking for something that would stand up to our dog but found really stylish and comfortable furniture, American made even! We got excellent service both times we visited before we ordered, very friendly and personal, with good recommendations on size and fit. Can't wait until t..." Read more
4 months ago
Google review
Olivia
"I have had this sofa for a few years and finally found time to write a review. I first came here through a friend’s recommendation and was amazed by the customization service. You can show them the style you want, even from high end brands, and they will make a sofa almost identical at a much more affordable price. After three to four years of use, my sofa i..." Read more
5 months ago
Google review
Lily Wu
"Purchased a customized Alex couch from What a Room. Duy helped me out and made the process very easy, he even gave me a variety of fabric squares to test out before I decided on which fabric I wanted. I would definitely recommend them if you are looking for a BIFL couch or other furniture!"
5 months ago
Google review
Faisal Chaudhry
"We got our table ordered from What A Room Furniture and have to say it was the best decision we could've made. The delivery came through in time, and the final assembly was truly worth it."
5 months ago
Google review
Kylie Shea
"We ordered a customized Daphne Deep Chaise Sofa with white glove delivery service. The delivery company, Metropolitan Delivery Warehouse, dropped the ball and canceled our scheduled delivery last minute after reassuring us multiple times they were on their way. We wasted an entire day waiting for a sofa that never arrived. Thankfully, Gordon from What A Room..." Read more
5 months ago
Google review
Amarnath Jupalli (Amar)
"Great place to buy a couch. Lots of design options, mix/match and customize your cushions. The couch came in today and it's perfect. Duy was super helpful throughout the process."
5 months ago
Google review
Mayank Mehra
"Dan was super helpful, he helped understand what requirements would work best for us as well as which sectional would suit best for our entertainment purposes"
6 months ago
Google review
Durga Arun
"We recently placed an order for a sofa at What A Room, and while it hasn’t arrived yet, I wanted to share our experience so far. The customer service has been excellent—friendly, patient, and helpful in walking us through the options. I really appreciated the ability to customize the sofa to fit our space and style, all without overly expensive pricing. Look..." Read more
6 months ago
Google review
Kevin K
"I'm very happy with the sofas that I ordered from WhatARoom. I was interested in a somewhat lower, sleek, and modern design compared to what I was finding in my local showrooms. The Davis design at 33 inches tall is exactly what I wanted. The build quality and craftsmanship are fantastic. Given that I opted for a not-entirely-practical white fabric, I ap..." Read more
6 months ago
Google review
goutham baru
"Duy Le was incredibly helpful in guiding us through our furniture selection process. His patience and expertise made customizing our pieces a breeze, and he went above and beyond by providing fabric samples to test colors at home. Highly recommend his exceptional service!. The showroom has a wide range of furniture available to choose and customize."
6 months ago
Google review
Samin Mirfakhrai
"I had an exceptional experience with What A Room Furniture and couldn’t be happier with my custom sofa. From start to finish, the entire process was easy and professional. A huge shoutout goes to Gordon from their customer support team. He made miracles happen to accommodate our tight delivery timeline, and he was incredibly responsive, kind, and knowledgea..." Read more
7 months ago
Google review
"The experience was very good and the couch came when we expected it. Delivery service was good and they set everything up. It is helpful to go to showroom to have them help you figure out what you need."
6 days ago