Yelp 
Google 
685 reviews
4.6/5 average rating
Juaquin S.
Sunnyvale, CA
Bryan K.
Titusville, PA
"Terrible customer service. Was to have free white glove set up. Upon arrival I was told it would be dropped in the road. Upon speaking with customer service they agreed I should have the service but couldn't arrange it in my area so it would be brought to the house. When they tried to deliver it they were going to drop it in the road. I refused and then..." Read more
4 months ago
Bryan K.
Titusville, PA
"Terrible customer service. Was to have free white glove set up. Upon arrival I was told it would be dropped in the road. Upon speaking with customer service they agreed I should have the service but couldn't arrange it in my area so it would be brought to the house. When they tried to deliver it they were going to drop it in the road. I refused and then..." Read more
4 months ago
Gabriel G.
San Francisco, CA
"What A Disappointment. I had such a difficult time getting in contact with a store representative to make adjustments to my custom couch after I received it. I had to call and email them so many times just to establish initial contact and when I finally got in touch it was so tedious for them to address my concerns in a reasonable amount of time. Staff was v..." Read more
4 months ago
Gabriel G.
San Francisco, CA
"What A Disappointment. I had such a difficult time getting in contact with a store representative to make adjustments to my custom couch after I received it. I had to call and email them so many times just to establish initial contact and when I finally got in touch it was so tedious for them to address my concerns in a reasonable amount of time. Staff was v..." Read more
4 months ago
Jae W.
Mountain View, CA
"Seemed like a great place to buy a couch. I picked out swatches and a custom design. Received an email with dimensions and emailed some requested photos of my entryway. Then I never got a response. I tried calling the store and the alternative number on my design email. No answer and no messages were accepted from that line. After about a month I finally rec..." Read more
a year ago
Jae W.
Mountain View, CA
"Seemed like a great place to buy a couch. I picked out swatches and a custom design. Received an email with dimensions and emailed some requested photos of my entryway. Then I never got a response. I tried calling the store and the alternative number on my design email. No answer and no messages were accepted from that line. After about a month I finally rec..." Read more
a year ago
Chuchel A.
Morgan Hill, CA
"We purchased the item last November 2022 but the item qgiven to us is defective the cabinet door is not match with the other door we ask for assistance in the store to help us they just lwt us wait until now april always telling us the door will arrive soon Not good products we will never buy again"
a year ago
Chuchel A.
Morgan Hill, CA
"We purchased the item last November 2022 but the item qgiven to us is defective the cabinet door is not match with the other door we ask for assistance in the store to help us they just lwt us wait until now april always telling us the door will arrive soon Not good products we will never buy again"
a year ago
Tran P.
Milpitas, CA
"We came in looking for a dining table/chair set. We sat at one of the dining table that we were interested in. We asked a worker for the price as there was no price tag, very weird some items had price tags and some didn't. He never came back to let us know the price. We then walked to another dining table. We didn't know the display table was on sale; anoth..." Read more
2 years ago
Jerry B.
Las Vegas, NV
"This place is horrible when it comes to personnel. I exchange a one for one item and they did a full cedit just to credit it once more. The woman at the counter was about as helpful as a rock."
2 years ago
Jerry B.
Las Vegas, NV
"This place is horrible when it comes to personnel. I exchange a one for one item and they did a full cedit just to credit it once more. The woman at the counter was about as helpful as a rock."
2 years ago
H S.
Milpitas, CA
"We were the only ones on a Monday afternoon.. there were about 4-5 people in the store, all on their laptops.. no one greeted us, were reluctant to help and in general didn't seem to care. Furniture in store was limited, maybe they are more into selling customized stuff."
3 years ago
H S.
Milpitas, CA
"We were the only ones on a Monday afternoon.. there were about 4-5 people in the store, all on their laptops.. no one greeted us, were reluctant to help and in general didn't seem to care. Furniture in store was limited, maybe they are more into selling customized stuff."
3 years ago
Archana R.
San Jose, CA
"Called a week ago and was told to email them. Their auto-response email said they will respond within 24 hours. It's been exactly 1 week since I emailed them and so far, no response. Why offer email if you aren't going to respond?"
4 years ago
Karen C.
San Jose, CA
"Very limited items and although I was the only person in the store, staff was not at all eager to assist me or answer questions and made me feel like I was unimportant."
4 years ago
Jessica A.
Cupertino, CA
"I purchased a custom couch from What A Room back in 2016. After only a year, it started to squeak when sitting on it and felt like the springs were already bad. Fast forward another year - now when you just walked by the couch it would creak. Unacceptable.I called the company and told them that we aren't satisfied with the frame and comfort level as..." Read more
6 years ago
Anupama L.
Santa Clara, CA
"This is the first time we have ever gotten custom sofa done and I was a little bit nervous about getting something done which is not exactly store carries. Daniel convinced me that he would do a great job and not to worry. Although the first delivery of sofa did not match up to the expectation and $4000 I paid. The fabric on the sofa was not well aligned, th..." Read more
6 years ago
Anupama L.
Santa Clara, CA
"This is the first time we have ever gotten custom sofa done and I was a little bit nervous about getting something done which is not exactly store carries. Daniel convinced me that he would do a great job and not to worry. Although the first delivery of sofa did not match up to the expectation and $4000 I paid. The fabric on the sofa was not well aligned, th..." Read more
6 years ago
Ya-yun C.
Cupertino, CA
"We bought a sofa and six chairs at this store. The sales promised us to deliver on time, but it turned out to be a ridiculous 5-month wait. We contacted the store, showing up in person almost every two weeks, but always they said the chairs were back-ordered and gave us another irresponsible date of arrival. We were also refused to get the full refund, even..." Read more
7 years ago
Danny R.
Gilroy, CA
"Avoid this place at ALL costs. I've had my furniture for a little over 6 months and the quality just flat out sucks. I've literally have had tons of people tell me my sectional is the most uncomfortable sectional they have ever sat on. Not to mention the locks that is supposed to keep the sectional together have come undone now 4X. BTW I Paid..." Read more
7 years ago
Grace H.
Mountain View, CA
"Everything is changed since last experience! I got my sofa few years ago and the experience with what a room actually was pretty good. Recently I went to their store in new location (I guess their business is getting bigger now) to look for a book shelf and other furniture. When I arrived, I saw Daniel and another lady were in the store. Not sure if they we..." Read more
7 years ago
Grace H.
Mountain View, CA
"Everything is changed since last experience! I got my sofa few years ago and the experience with what a room actually was pretty good. Recently I went to their store in new location (I guess their business is getting bigger now) to look for a book shelf and other furniture. When I arrived, I saw Daniel and another lady were in the store. Not sure if they we..." Read more
7 years ago
Shannon C.
San Jose, CA
"Horrible service. In fact, no service at all. One person was working the whole store and she completely ignored everyone who came in. I waited for and hour to be helped before giving up and leaving."
8 years ago
Shannon C.
San Jose, CA
"Horrible service. In fact, no service at all. One person was working the whole store and she completely ignored everyone who came in. I waited for and hour to be helped before giving up and leaving."
8 years ago
"Youngest owner is an A$$ Hole..................................... Youngest owner is an A$$ Hole..................................... Youngest owner is an A$$ Hole..................................... Youngest owner is an A$$ Hole..................................... Worst service."
3 months ago