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685 reviews
4.6/5 average rating
Rohit K.
North San Jose, San Jose, CA
Bindi S.
San Jose, CA
"Good selection of furniture. Its a smallish display area but they gave catalogs for both ready made and custom furniture that they can email you. Seemed good quality as far as the custom stuff goes. Staff is helpful."
a year ago
Bindi S.
San Jose, CA
"Good selection of furniture. Its a smallish display area but they gave catalogs for both ready made and custom furniture that they can email you. Seemed good quality as far as the custom stuff goes. Staff is helpful."
a year ago
Jan G.
CA, CA
"They have really nice furniture and the sales staff are friendly and helpful. The only complaint I have is with the delivery. The guys were rude and late. I hope that they fix it."
2 years ago
Jan G.
CA, CA
"They have really nice furniture and the sales staff are friendly and helpful. The only complaint I have is with the delivery. The guys were rude and late. I hope that they fix it."
2 years ago
Aldouse H.
San Jose, CA
"good quality furniture and prices are decently good. only minus 1 star due to a mishap with delivery and assembly issues; but they made it all right. so despite all of this headache... i highly recommend this place for your furniture needs."
2 years ago
Aldouse H.
San Jose, CA
"good quality furniture and prices are decently good. only minus 1 star due to a mishap with delivery and assembly issues; but they made it all right. so despite all of this headache... i highly recommend this place for your furniture needs."
2 years ago
anagha b.
Fremont, CA
"Good customer service. We noticed a small scratch on our new dinning table top after it was installed. We called and mentioned it to what a room right away. We got it replaced within a week. They have a great choice of furnitures suitable for various room requirements. After searching a lot everywhere else, we found the perfect dinning table set here. Hi..." Read more
2 years ago
Vicky P.
Fremont, CA
"This gem is tucked away in a commercial/industrial area in Brokaw. The show room is nice, but the vast array of options and designs are all in their catalogue. They custom design too! I think I found my furniture place. Gotta say goodbye to West Elm after a year of disappointing wait for my dining table. They lost me for good! Glad for What-a-Room for contem..." Read more
2 years ago
Lyna T.
San Jose, CA
"My brother and sister-in-law recommended this furniture store so we brought my mom here to get a customized couch. The staff were helpful but my mom was indecisive and it was overwhelming for her. We got a quote and went home to think about. Two weeks later we came back and finalized her decision. Thank you Duy and Dan for being patience and helping my mom...." Read more
3 years ago
Chesty C.
Campbell, CA
"Everything was going fairly well until...Delivery. which sucked.Starting from the beginning, I'll give 4.5 stars for the PURCHASE portion of the process, but since I don't use my couch at their showroom, and the delivery process was "surprising" and ranked a 2 star, and with the LACK OF A RESPONSE to my follow up with What A Room...makes thi..." Read more
3 years ago
chul c.
Santa Clara, CA
"It seems like there was a misunderstanding between the management and the sales person about how to handle the conflict between the store, manufacture, customer, & delivery service.
The manager (owner? Daniel) called, apologized, and refund the full amount of loss."
3 years ago
chul c.
Santa Clara, CA
"It seems like there was a misunderstanding between the management and the sales person about how to handle the conflict between the store, manufacture, customer, & delivery service. The manager (owner? Daniel) called, apologized, and refund the full amount of loss."
3 years ago
Brian U.
San Jose, CA
"What a Room was in contact with us and resolved this to our satisfaction (even waiving a certain fee). We really appreciate it. We'll be back one day."
5 years ago
Brian U.
San Jose, CA
"What a Room was in contact with us and resolved this to our satisfaction (even waiving a certain fee). We really appreciate it. We'll be back one day."
5 years ago
Sriram K.
Millbrae, CA
"Small store for a furniture shop, but has a very good and solid furniture. Great customer experience with Steven."
5 years ago
Beverly B.
San Jose, CA
"I bought a sectional couch with pillows from What A Room around 8 years ago. This place has very reasonable prices and a wide range of sizes, even custom. This was the only place I found who had a sectional that fit the small area I was trying to fit. Up until today, it is still super sturdy and comfortable- definitely quality made. I recently came back to..." Read more
5 years ago
Angela M.
Pleasanton, CA
"A very nice place to visit if you are looking to furnish your home. Not only do they have a wide selection of furniture with reasonable prices, but they are also very helpful and accomodating. I intended just buying a sofa but their stuff is so nice i ended up with a new console and coffee table as well."
5 years ago
Jason M.
Sunnyvale, CA
"I was thinking about buying a new mattress and a bed. Went in a couple of weeks ago and spoke with Daniel who showd good customer service he was very helpful I ended up buying a new queen matress and a bed to go with it. it is very comfortable and there is definitely an improvement in the qoulity of my sleep. I am thinking about replacing the sofa next and..." Read more
5 years ago
Meghan A.
Campbell, CA
"Just got off the phone with Stephen, and I appreciate the time he took in talking me through some of the miscommunications we had. I think that What a Room has made some changes since we purchased that will really help in future customer delivery and installations. I also needed to readjust my review in thinking through the future and whether or not I would..." Read more
5 years ago
Catherine H.
Milpitas, CA
"So I got a reply ASAP from Steven after posting this.There some email problem on their side that somehow it goes to spam. He is very helpful on trying to fix the issue . He told me that the items that are damaged will be replace next week. I will post the pics of the item once I received it and give you the updates. My previous review below.We bough..." Read more
6 years ago
Catherine H.
Milpitas, CA
"So I got a reply ASAP from Steven after posting this.There some email problem on their side that somehow it goes to spam. He is very helpful on trying to fix the issue . He told me that the items that are damaged will be replace next week. I will post the pics of the item once I received it and give you the updates. My previous review below. We bought 4 it..." Read more
6 years ago
Lin P.
San Jose, CA
"If you're a picky shopper and want to be able to customize style, size, firmness, color, etc- then this is the place for you! We stumbled upon What A Room as we were shopping for our bathroom materials nearby. This is a small business so don't expect customer service to be fast and prompt since there are only a few people managing it. We purchased a..." Read more
6 years ago
Lin P.
San Jose, CA
"If you're a picky shopper and want to be able to customize style, size, firmness, color, etc- then this is the place for you! We stumbled upon What A Room as we were shopping for our bathroom materials nearby. This is a small business so don't expect customer service to be fast and prompt since there are only a few people managing it. We purchased a 3 seat..." Read more
6 years ago
Tarun S.
San Jose, CA
"I have had a good experience with whataroom. I ordered a couch and inadvertently got the wrong cushion. steven was helpful enough to get the cushion replaced."
7 years ago
"Great service. Very helpful and knowledgeable staff. Dan was especially amazing, very patient and helping us with all the questions"
a year ago