Endorsal Rob Wilkinson
Ann Doggett
"Insist on emailing when someone doesn't want to leave a message or puts the phone down without leaving a message - even internal callers from one office to another - but charge for every email based on the fact there was no set up fee !!"
2 years ago
Andre
"The call answerer has essentially 2 tasks. 1) Take the call using the correct script 2) Ask for the callers correct name and telephone number. I don't think that is a difficult task. Most of the time the caller answers with the wrong business name and never usually follows the script. 9 times out of ten they don't take the correct name or contact number. We..." Read more
9 years ago
"After 3 years of using this service for very minimal call overflows (5 per month) we received a complaint from a long standing customer about the way her call was handled. Answer.co.uk claim they can't let us to listen to the call for legal reasons but state they have listened to it and disagree in part with the complaint. Answer.co.uk suggest that as we'v..." Read more
2 years ago