Endorsal Claire Oliver
John Edward
"The improvement I would make is to teach people answering the phones how to pronounce company names better. I have been dissapointed when I have phoned and listened to how they answer the phone and appear lost in howto pronounce my company name. Nothing gives it away more that you are using an answering service than when the operator answering the phone can..." Read more
2 years ago
J Gilchrist
"I use Answer for several companies and find the experience to be mixed but ok overall. In most cases, the cost is good when you pay upfront, the service is consistent and the account handlers are (generally) good at what they do. The issues I've had are where lines seem to lay dormant, which I would have assumed is ok with this being a PAYG service. One m..." Read more
2 years ago
1624 Equine Couture
"We have used the service for around 3 years. We used it for all calls to start with but now only use as a catch all for overflow calls. We have found some operators are good but others have a poor grasp of the English language and struggle to pronounce the name of our company. We have also had an increasing number of missed calls lately for some reason. A u..." Read more
2 years ago
Chantal Wellavize
"First off let me point out that I continue to use answer.co.uk and will shortly also be using it for my second business. Why? Because of the 24/7 availability and low cost. If money were no object, I might think again. Some niggles - the website is clunky to use and really needs updating. It's apparently very easy (as I discovered) to update your instructi..." Read more
2 years ago
Ricky
"Generally the experience has been okay, however there was some issues initially with the limited amount and sometimes inaccurate information taken down by their call handlers. Incorrect phone numbers, names or company names. Also there has been some calls that have been missed and not answered by their team. It�s a good low cost option which offers a truly..." Read more
2 years ago
Mel Henson
"I recommend the service because it's easy to set up (everything done online) it's reliable (the phone always gets answered by a real person who speaks proper English, 24/7). and it's good value. I like the 'Pay as You Go' concept and no monthly fees. The phone number called is captured and is emailed through promptly. Sometimes the phone is answered bril..." Read more
2 years ago
Kate Arnold
"Having used a call answering service before, I was confident in my decision to use answer.co.uk for my new business venture. Working alone and having two young children, I really wanted a service that made my client feel that my business was always open. I am now diverting most of my calls to my landline and mobile and picking up messages from answer messa..." Read more
2 years ago
Clive Gilbert
"Answer.co.uk is the ideal answering service"
2 years ago
Steve Allen
"fiddley to pay for and to set up. inflexible in the type of messages taken. no auto credit for cold calls, so you have to constantly mess about trying to get credits for cold calls. I had one customer write and say how rude the message takers were. so ok. but not great"
2 years ago
anonymous Patel
"Its a good way of making sure calls get answered, but sometimes can frustrate clients who want to be put through....overall its a good system for a small business and adds a personal face to a business instead of just voicemail which people don't always use."
2 years ago
Malcolm Tullett
"Although the core provision (answering calls and email the details) is excellent, here really does need to be more options, WRT the message taking - particularly when there's an "urgent" call - there needs to be a "hunting" system, whereby if such an "urgent" call is received, the email should be despatched to all users nominated. WRT invoicing, there needs..." Read more
2 years ago
Mark Connor
"OK silly mails/text every time your credit goes down"
2 years ago
Mike M
"A relatively simple answer service though website could definitely do with an update to make it more user friendly and I am sometimes told by callers that the call could have been answered a little more professionally."
2 years ago
Joe
"We have been using answer.co.uk for the past 6 months and the service is ok for picking up calls when I am available to retrieve them. However sometimes not all calls are answered."
2 years ago
Jaspal Singh
"We have noticed a positive shift in our ability and the quality of our telephone reception service. However, its not always possible to catch calls before they go to the call center. But overall the service has upgraded this part of our business."
2 years ago
Adley
"The call answering service is great, as is the note taking. What is incredibly painful is getting copies of the invoices for tax return. Step 1 -login via the antiquated web admin system and take several clicks to get to invoices. Print to PDF because there is no download facility. Any other service provider would make it easy for their clients by emailing..." Read more
2 years ago
Jen Brown
"We have used this service for sometime now and I do get complaints from clients who's messages are not getting passed on. Some days I receive both text & email notification and others I receive 1 or the other."
2 years ago
David Oliver
"Very difficult to speak to anyone, they discourage it"
2 years ago
Stephen Stranks
"Account management could be a little easier. Sometimes confusing if you have two or three accounts as sometimes overlap with password resets etc. Answering quality is a little hit and miss depending on which part of world the telephone messaging is located, This tends to make it obvious it is an answer service. If you have busy telephone activity and need E..." Read more
2 years ago
Jill Mytton
"I have been using this system for a while and I have to say it isn't the best but probably not the worst. At times the messages are very mixed up and I don't feel the call handlers instill confidence in my clients so they call me on my mobile which defeats the point of using the service."
2 years ago
Eki
"Answer.Co.UK provides a good basic service, which runs well most of the time. However the customer service agents often sound less than cheerful and positive, stutter when they answer the phone, and I've had one complaint about them, so I'm far from overwhelmed by the level of service."
2 years ago
Sian Fisher
"We have used Answer.co.uk for a couple of years now and they do what we need. The phone is answered and the message we have left as instructions are read out. An irritation is they charge for calls even when no words were spoken - I guess when the caller has put the phone down before speaking. Also the typed message/email to us is taken down presumably at su..." Read more
2 years ago
Adley
"Good if basic PAYG call answering service. The web admin interface could be a lot less painful. Eg if you have multiple lines you need multiple company names to login with."
2 years ago
Nigel Beasant
"The service works and works well enough but they just don't listen when you ask them to stop sending annoying emails and texts. To be fair it is about the same as others we have used but this habit of threatening to cut off our number simply because no-one has phoned for 30 days is unusual. It is even more frustrating because they have our money in their ban..." Read more
2 years ago
"I cant really comment as I very rarely get messages passed through from this service"
2 years ago