Endorsal 
Yelp Sarah K.
Chula Vista, CA
Sarah K.
Chula Vista, CA
"So I just got off the phone with Jacob from factory direct floor store, my god what a disappointment, they call me at 6 o'clock pm the day before installation, oh they forgot to include in the invoice for glue. If I'd known that in the quote they were $900 over the quote I got from Archwood Home design, I wouldn't have gone with them. Even worse Jacob cou..." Read more
4 years ago
Bryan D.
Solana Beach, CA
"Terrible install experience. I've bought flooring from this company twice. The first time we used our owner installer, and I'm really glad we did. Unfortunately, for the most recent purchase we decided to let them do it all. They started a week late after the first contractor was a no show. The second contractor was simply rude and quit rather than use..." Read more
5 years ago
Bryan D.
Solana Beach, CA
"Terrible install experience. I've bought flooring from this company twice. The first time we used our owner installer, and I'm really glad we did. Unfortunately, for the most recent purchase we decided to let them do it all. They started a week late after the first contractor was a no show. The second contractor was simply rude and quit rather than use..." Read more
5 years ago
Rynell A.
Los Angeles, CA
"We were so excited to get new floors. Cash customers ready to sign & install. Went to this company because of the great yelp reviews. We chose our floors and they came to the house to measure. We received the quote via email 4 days later. We were at first very excited when seeing the price, but noticed the square footage was off. We replied to the email..." Read more
6 years ago
Rynell A.
Los Angeles, CA
"We were so excited to get new floors. Cash customers ready to sign & install. Went to this company because of the great yelp reviews. We chose our floors and they came to the house to measure. We received the quote via email 4 days later. We were at first very excited when seeing the price, but noticed the square footage was off. We replied to the email..." Read more
6 years ago
Doug H.
San Diego, CA
"Brian, A paint tarp and items on the counter made it difficult to clean up the mess, are you serious. Since when is it acceptable to NOT cleanup after yourself in a customer's home!? While there were some tools on the counter and a paint tarp on the floor, these items are not glued down. Ken could have easily moved the items, cleaned up, and put the item..." Read more
6 years ago
Doug H.
San Diego, CA
"Brian, A paint tarp and items on the counter made it difficult to clean up the mess, are you serious. Since when is it acceptable to NOT cleanup after yourself in a customer's home!? While there were some tools on the counter and a paint tarp on the floor, these items are not glued down. Ken could have easily moved the items, cleaned up, and put the item..." Read more
6 years ago
M U.
San Diego, CA
"My S O hired this company to install hardwood flooring in a small room. After paying a 2/3 deposit we were contacted by their installer and told the job would take about 6 hours to complete. The installer showed up without the hardwood flooring and gave us a story about the flooring not being available locally and had to be ordered from Los Angeles. The i..." Read more
8 years ago
M U.
San Diego, CA
"My S O hired this company to install hardwood flooring in a small room. After paying a 2/3 deposit we were contacted by their installer and told the job would take about 6 hours to complete. The installer showed up without the hardwood flooring and gave us a story about the flooring not being available locally and had to be ordered from Los Angeles. The i..." Read more
8 years ago
Shucong L.
Fairbanks Ranch, CA
"The install man can't be on time to start changing tile and wood floor. Every time I ask what is the reason that we need to waiting too much time to start. He often said I need to talk to my boss or my boss balabala. Really angry about it."
8 years ago
Pulkit A.
San Diego, CA
"I contacted them online for a quote, they asked me to visit the store to start the process. When we visited the store, there were 3 people working there and none of them paid attention to fact that they had a customer in their store. After getting their attention and chatting about our floors, we were told to go to bedroisons to select a file and come back...." Read more
8 years ago
Pulkit A.
San Diego, CA
"I contacted them online for a quote, they asked me to visit the store to start the process. When we visited the store, there were 3 people working there and none of them paid attention to fact that they had a customer in their store. After getting their attention and chatting about our floors, we were told to go to bedroisons to select a file and come back...." Read more
8 years ago
Kian R.
Santa Monica, CA
"Waited for 10 min. We weren't even acknowledged nor did they offer to help after we asked. The customer service is questionable."
9 years ago
Kian R.
Santa Monica, CA
"Waited for 10 min. We weren't even acknowledged nor did they offer to help after we asked. The customer service is questionable."
9 years ago
Sivaram V.
San Jose, CA
"We were really short on time as we had a very ugly carpet in our new home and we just had 2 weeks before we had some guests coming over...So we were looking around for carpet stores as home depot said it would take them 6 weeks. We found this store which had good reviews..we walked in on a thursday and met Greg. We told him our situation and he showed us a..." Read more
10 years ago
Sivaram V.
San Jose, CA
"We were really short on time as we had a very ugly carpet in our new home and we just had 2 weeks before we had some guests coming over...So we were looking around for carpet stores as home depot said it would take them 6 weeks. We found this store which had good reviews..we walked in on a thursday and met Greg. We told him our situation and he showed us a..." Read more
10 years ago
Crystal Ann J.
San Diego, CA
"Literally just walked out of this store. Walked in. Looked around for 5 - 10 minutes ... No one offered to help me or for that matter acknowledge that I was there. I couldn't figure out what was laminate or hardwood flooring and the prices were more expensive than most. To comment on what was responded .... I'm 100% sure I was at the right spot. I found you..." Read more
11 years ago
Connie T.
San Diego, CA
"The only reason I gave one star is because I had to before I could offer this comment. Tommy ( not sure of his name) came to my house last Saturday. He measured and I chose a carpet sample. He promised an estimate by this past Monday. Crickets! No phone call, no email. Guess they aren't interested in my business. The least they could have done is call..." Read more
11 years ago
Connie T.
San Diego, CA
"The only reason I gave one star is because I had to before I could offer this comment. Tommy ( not sure of his name) came to my house last Saturday. He measured and I chose a carpet sample. He promised an estimate by this past Monday. Crickets! No phone call, no email. Guess they aren't interested in my business. The least they could have done is call..." Read more
11 years ago
Scott T.
San Diego, CA
"I would not use Factory Direct Floor Store for ceramic tile installation. Their laminate products and installation are OK. My main concern is how they handled the tile installation at my condo. I needed both laminate and tile and figured it would be easier to deal with one company. I thought it would eliminate any issues about installation timing and any pro..." Read more
11 years ago
Scott T.
San Diego, CA
"I would not use Factory Direct Floor Store for ceramic tile installation. Their laminate products and installation are OK. My main concern is how they handled the tile installation at my condo. I needed both laminate and tile and figured it would be easier to deal with one company. I thought it would eliminate any issues about installation timing and any pro..." Read more
11 years ago
Amylee N.
San Diego, CA
"I went to this place on a Saturday day afternoon with my sister. There are only two guys working there. one in the front and one in the back. Don t let the name of this store fool you. This place is tiny! when you walk in, there s only about a 12 by 15 feet display room. Samples of flooring were scatter all over the place. We were in the store hoping to get..." Read more
11 years ago
Amylee N.
San Diego, CA
"I went to this place on a Saturday day afternoon with my sister. There are only two guys working there. one in the front and one in the back. Don t let the name of this store fool you. This place is tiny! when you walk in, there s only about a 12 by 15 feet display room. Samples of flooring were scatter all over the place. We were in the store hoping to get..." Read more
11 years ago
Jennifer B.
La Jolla, CA
"The prices they quoted were much higher than the competition so I decided to shop elsewhere."
13 years ago
"So I just got off the phone with Jacob from factory direct floor store, my god what a disappointment, they call me at 6 o'clock pm the day before installation, oh they forgot to include in the invoice for glue. If I'd known that in the quote they were $900 over the quote I got from Archwood Home design, I wouldn't have gone with them. Even worse Jacob cou..." Read more
4 years ago