About Hippo Prestige
Hippo Prestige is a high-end car dealership with a hook:
We are one of the only family-run motor groups in the elite, sports & performance supercar & luxury 4x4 sector that nurtures the complete and unique car-buying journey for you, our valued customers.
From our first ever chat through to delivery and aftercare, we pride ourselves on the important relationships that we maintain, the exquisite and emphatic cars that we invite you inside and our exhilarating yearly events calendar.
Phone
Address
Unit 26, Trident Park
Trident Way
Blackburn
BB1 3NU
AutoTrader 
CarGurus Mr Michael Rutt
Verity Blissett
"If you love a good and efficient sales process.. this is the company for you. If you want good customer service once they have hooked you in... FORGET IT! We left a review before about poor service, based on our first leasing with Hippo but rather foolishly, when contacted by the company to see how they could have done better and was there anything at all..." Read more
2 years ago
michelle
"Having already purchased a car from Hippo in January getting another car for my business I immediately went back due to the service I received previously. Upon this car purchase the sales consultant once the deal was done was hard to get hold off and no response to emails. Was promised delivery one week didn’t materialise. All went wrong after the deal was d..." Read more
2 years ago
Charise Lola
"Once a lender agrees to finance you a car, Hippo will call you throughout the day to get the process rolling and if you call them back and your sales rep is unavailable, your call will be returned almost immediately. After the deal goes ahead and contracts are signed, you will no longer be-able to get through to your sales rep (well at least the one I was gi..." Read more
2 years ago
Simon Plumley
"Aggressive salesman Daniel told me I would not get a better deal elsewhere. However I easily found a much more competitive rate APR and a better priced car with another dealer. I have asked to close the application down several times but they still keep sending me more cars"
2 years ago
Amisha Wilde
"Great sales team Jon, Amy, great smooth process with honesty and transparency. Thank you. Really Let down by the logistics team. Who (Katie) still refuse to contact us to discuss their failures or to give a rationale as to their decisions on a failed initial delivery. Car has several scratches, condensation in all main light units and missing the parcel s..." Read more
2 years ago
Hayley Smith
"Part 2 of my experience with hippo. I never actually received the car on the delivery date due as the driver decided he would drive to the local greggs to get food and someone hit my car. I never got told about this until I called up and said it’s an hour past my delivery slot and still no car. Anyways after having to chase this company and spoke to more tha..." Read more
2 years ago
Roger Hall
"My initial contact with hippo was excellent. They were quick to reply to sales questions and eager to get a good deal and ultimately a sale. That I'm afraid it's where it ends. Customer service is fronted by Charlotte on the Web. She replies quickly but is only able to let the person dealing with any request know contact has been made. After sales is difficu..." Read more
2 years ago
Luto Sheta
"Overall ended up with a car I did not really want, felt pressured. Paying too much for the car. I was promised a spa if I signed the documents turns out it was a raffle, not that it mattered. Felt abandoned once I had bought the car. Due to my poor credit rating at the time my options were limited but I feel that this was not explained to me in detail. I wa..." Read more
2 years ago
LDS
"At first everything was fantastic. Joe was great initially. But once my finance had been accepted and paid out. The communication stopped. I was told I’d get my vehicle by early the week before. However when I called numerous times and asked for a call back I didn’t get one. After 3 days. I called again. Finally got through to someone who was willing to spea..." Read more
3 years ago
Pete Woodford
"initial service was good they found what I wanted and worked out the deal to my satisfaction BUT when the car arrived it was evident there were two issues. these being the spec sheet wasn't what I expected to be getting, it stated interior ambient lighting, which when you do a web search is the adjustable system, but it is not on arrival it is just interior..." Read more
3 years ago
David
"Car not quite as advertised, and disappointed with the free next day delivery aspect, neither of which happened. Other than that they were a fairly easy company to work with."
3 years ago
Nicola O
"Great at getting you a car. They're top notch at that. Any issues afterwards there's always a clause somewhere where you basically have to deal with it yourself. Even if there's problems with the car from the get go.. and even with warranty and rti insurance (on top of normal insurance)... ive also now just been informed at the end of my warranty when I enq..." Read more
3 years ago
Jamie Walker
"Still waiting for my car. Perhaps I didn't understand what was said to me. But apparently I have to wait between 5 to 10 days for my car. Contract says 7 days. Also the logistics team apparently its down to them to get the car ready. As of yesterday no one knew where the car was after asking numerous times over three days. I've even agreed to collect the c..." Read more
3 years ago
nauman ahmed
"Very average service, slow responses and not competitive pricing, so decided to use someone else"
3 years ago
Andy C
"My partner recently ordered her car from Hippo Leasing. It all started fine. We explained to our telephone advisor Jack that we needed a car quickly and was assured he could sort that, easily within 7-9 days max. It was because of this that we decided to go with Hippo Leasing. Jack was helpful in advising on cars. Thursday 16th June we browsed the selection..." Read more
3 years ago
PAUL BLISSETT
"We currently have a car with Hippo When we agreed the car we were told it had DAB radio. It arrived and did not. We were sent a converter kit, but it was cheap and nasty and we gave up with that after a few weeks. The car initially seemed clean and tidy but after a week or so we had cause to put down the back seats and found all manner of detritus under t..." Read more
3 years ago
PAUL BLISSETT
"We currently have a car with Hippo When we agreed the car we were told it had DAB radio. It arrived and did not. We were sent a converter kit, but it was cheap and nasty and we gave up with that after a few weeks. The car initially seemed clean and tidy but after a week or so we had cause to put down the back seats and found all manner of detritus under t..." Read more
3 years ago
Helen Rose
"The car I picked up had roughly 500 miles on the clock more than on my sales invoice and a graze on the front edge of the bonnet. I was offered some paint to take away and fix it myself or 150 miles round trip for them to touch it up. Give I had paid £200 for a ceramic protection on the car I feel it should have been spotted and dealt with at that point. Not..." Read more
3 years ago
Liam W
"Bought a BMW 4 series on Wednesday, sales experience was great but on collection I was told there was only 1 key and they may be able to send the other key onto me. Day after purchase the only key I had failed. Not good for a multi point inspection. Rang the customer care team to be told it’s now nothing to do with them and I had to ring the warranty people...." Read more
3 years ago
Wendy
"The sales process was very good and efficient however once I got my car home the problems started. Within 10mins of picking the car up and whilst driving down the motorway a low tyre pressure warning light came on telling me the tyre pressure on the back tyre was only 12! Next, after only a few hours since picking the car up from hippo the malfunction light..." Read more
3 years ago
Derek Hodge
"Great service up un-till I had paid my money then no support no one answers phone or email cannot talk to anyone with queries no one replies to left messages...... very poor. Car arrived as promised, excellent after sales service received also,happy bunny now thank you Hippo"
3 years ago
Simon Pearce
"Hi,the car was delivered by a guy,with 236 miles on when I was told it would come on a wagon,it was dirty as been dove on the motorway,the petrol light was flashing,there was empty wrappers and a greggs tea cup in the holder,not what you want when getting a brand new car."
3 years ago
Friend of Ted
"I bought a car from Hippo, (Cameron) who was great whilst the purchase was in place, however the car arrived and the management light came on straight away, Unfortunately it was a Friday at 6, i had to wait until the Monday to call, and passed to the garage area, i was told to get a diagnostic test done, due to Christmas looming i had this done and the probl..." Read more
3 years ago
Amanda Hall
"I initially spoke to a sales rep who was arranging for me to lease a car. After the initial conversation he did not call me back so I made numerous calls to the main office to try to get a response. After a while I was put through to someone else to deal with my enquiries. I was told that the previous sales man had got things wrong and the deal he was offeri..." Read more
3 years ago
"In process of buying a van from these guys. Promised the world during sale, now left waiting for a van that no one seems to know where it is and no one wants to tell me exactly what's going on. Even though was told I could have it nearly a week ago and all payment finalised and completed before then. If buying from these guys just make sure vehicle is ready..." Read more
2 years ago