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Stephen B
Sachit Singh
"It’s a rare thing to discover a bank that genuinely cares about the people it serves and North Shore Bank is that kind of bank. They’ve always shown me kindness, respect, and a friendly smile. I’ll recommend them enough for all your banking needs – you won’t be disappointed!"
8 months ago
Google review
Victor H Camarero Carmona
"Not a very helpful bank especially with helping me run my small business. I have given them the benefit of the doubt multiple times, and I feel like I keep getting slapped in the face by them. I don't know how many times I've walked into a branch to speak with someone on making a large transaction go through knowing that I have the funds, and for some odd re..." Read more
a year ago
Google review
Arlen Tsao
"It's a bank, nothing special, just another boring bank. However, I do not understand all the hate. As a person who values honesty, I will support local banks like North Shore Bank over all those "too big to fail" banks that actually harms American Democracy and people's livelihoods. To sum it up, the people at North Shore Bank, on average, are very friendly..." Read more
a year ago
Google review
Kaitlyn Rice
"I used their 24 hr ATM and it was amazing. The machine is quick and accurate touch screen. I was able to withdraw the money I needed late at night easily. Other banks the machines have problems."
a year ago
Google review
Elizabeth Hahn
"Thank you so much North Shore Bank! We had tried making a purchase via Facebook using Zelle for concert tickets. North Shore blocked the payment and we called the customer service team (thank you Lexie & her supervisor). They informed us they did digging into the Facebook post & Zelle account and determined it was a scam and blocked the payment from going th..." Read more
a year ago
Google review
Amarae Johnson
"I wish I could give them 0 stars but unfortunately that’s not possible. I applied to work here, and the HR Gina was very rude to me and racist. Her comments were so rude, and she was not respectful at all, she was very rude and blunt."
a year ago
Google review
John Link
"it is amazing this bank is in business. completely horrific customer service, confusing terms and very unclear account information. they have two separate places that you have to log in to view account info and pay loans."
2 years ago
Google review
Jenny Rushing
"I Was so surprised and delighted by Erica Hughes and Tarvinda and the other employees who were so kind and helpful with their service to Me and My Accounts. I finally feel I am Home as far as Banking. This Staff is a Superbowl winning team of Kindness,Care and Respect towards anyone who walks thru that Front door. Hands down this is and should be Everyone wh..." Read more
2 years ago
Google review
Becky Wurzel
"Update. Finally thru to a person! D.J. was very helpful and courteous. Thats all they got going for them. Got an RV loan thru the RV dealer with Northshore. Their online banking is lacking details I should have available. Try to contact them! What a joke. The answering computer tells you to press 5 to get a call back. I press 5 and nothing happens...." Read more
2 years ago
Google review
brian laux
"Extremely poor online interface. Setting up "auto pay" was very confusing and frustrating. Which resulted in having to call then 3 times! in total with hold times was over 2 hrs! The only reason this is not a 1 star is because the ladies on the phone were very helpful. I would highly recommend using any other bank for your loan as they also only offer $500 d..." Read more
2 years ago
Google review
Drip Live
"Let's be kind to each other!!"
2 years ago
Google review
lavell pugh
"Going to German town north shore bank is is a pleasant and helpful experience thanks to Tarvinder and Erica huges a gave me a lot of information that was provided…"
2 years ago
Google review
Bryan Worzella
"If I could leave a 0 star review I would, Sold a RV and bank took days...days to provide documents that loan was satisfied. Now if i paid with check I could understand, but payment was in cash. This is the worst bank I ever had to deal with. USE ANOTHER BANK!!!!"
2 years ago
Google review
Marge Seidner
"Excellent customer service. Keep up good work Tarvinder. Teller sup she always greet me with smile and my name. Branch manger is also really helpful"
2 years ago
Google review
A Google User
"Been a customer for 25 years ,edit my last review,all was addressed,it's all good thank you nsbfsb, recommend this bank ,"
2 years ago
Google review
Matt Schwiffty
"Terrible experience. Tried to activate a debit card (simple right?). Called the number on the sticker on the front of it, but it would not let me activate it using their automated service. Spoke to a rep who said they cannot do it either for some reason and told me to call the number on the back of the card. Did this and got the card activated finally, but I..." Read more
2 years ago
Google review
Big Hippo
"Terrible service. The business banking moves very slow and feels like a big bank. 10 layers of approvals manager is very rude, likes to hear herself talk (Margaret i believe). Would recommend an actual community bank not a US bank knock off"
3 years ago
Google review
Sean Casper
"Mariella was an amazing asset to help me change my accounts to North Shore Bank. The process of changing banks can be very stressful, but she was there through every step to answer my questions. It was a very enjoyable experience and I am very pleased to have chosen to bring my business to North Shore!"
3 years ago
Google review
Lin S
"This branch has as very poor service. The manager Raymond is a scam. He makes people to pay penalty if you close the account within a year of opening. And he will say "chase bank " too. What does it have anything to do with chase? You leave chase alone Ray!"
3 years ago
Google review
Lori Reesman
"I was warmly greeted. I had questions and each one was handled professionally. Molly was ever pleasant to work with and I enjoyed my experience here. This was my second visit to this location as I work nearby. Wonderful to experience the same great service at this location too."
3 years ago
Google review
Kathie L
"In this day and age, what kind of financial institution doesn't have a way to make an online payment toward principal only? Well, North Shore Bank is one of them! You can't even make one over the phone, the only way to do it unless you live near a branch is mailing a check, and don't get me started on the USPS. Terrible system, I'll just pay off the loan in..." Read more
3 years ago
Google review
LEVIN VARGHESE
"Very nice staff"
3 years ago
Google review
james wilkins
"This has been the greatest crew for 20+ years, business and personal."
3 years ago
Google review
Harlan W
"Beware. The banks were once recently desperate for your coins and in some cases would pay you a small gesture amount for them. And now, the thieves (the banks) that don't give you a damn cent in interest parking your hard earned money in their filthy accounts! However, they will charge you 5% fee to change out those coins into bills! Crooks!!"
3 years ago
Google review
"Horrible treasury team service. I call and most of the time, it goes to voice-mail. Online banking has frequent IT issues. Not impressed by the level of service for businesses or individuals."
7 months ago