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96 reviews
4.8/5 average rating
Anonymous
Dan F
"Don’t even bother to reply the email i sent, tried contacting through the whatsapp instead and got 1 reply that the car is available still, asked a few questions about the car and asked for a video walk round due to living 250 miles away i couldn’t just come down for a viewing, read the message and didnt even bother to reply again, rude and unhelpful didnt e..." Read more
2 years ago
Charlotte H
"I bought from here as it was local and had just what I was looking for at a good price. Really good customer service, they weren’t pushy when I came to look and left me to it not hanging around making me feel pressured to comment on it or buy it. There were a couple of minor unforeseen issues with the car the week after I bought it but they dealt with it rea..." Read more
3 years ago
Jon R
"Highly efficient and friendly operation with no sales pressure whatsoever. They even phoned a dealership who had done past services on the car to check a detail had been included. The minor issues I noted were all fully checked/corrected by collection time and the pick up was seamless. Very happy with the car on the journey home and and soon as the various s..." Read more
3 years ago
Anonymous
"Was disappointed as the car I purchased had a small chip on the windshield! I didn’t spot it at the time of buying, the most ridiculous part was, when I called back, they tried to convince me that they were not aware and they even don’t look at the windshield defects! And a chip won’t affect the price for them! Seriously!!?"
3 years ago
Lauren Knight
"I come across this place on auto trader... They had a great choice of cars at great prices. There service was outstanding such a friendly group of staff. Excellent knowledge and service I went on to buy the car and will be back in the near future when I need a new one. Brilliant!!!!"
3 years ago
Anonymous
"Disappointed with service. Hard to get through on phone/ internet. Initially promised an extended MOT - but did not follow though and MOT runs out with a couple of months. Petrol tank warning indicator light came on as we drove away. No negotiation on price."
3 years ago
Anonymous
"Really authentic company, very helpful and proffessional, you feel like they are good people to buy a car from..i bought a Honda Civic from them and so far am happy with my car..would recommend them, and will use them again in future.."
3 years ago
lee S
"Delighted to buy my car from this helpful efficient company, more than happy with the car and the service provided"
3 years ago
paul H
"Was absolutely amazed how everything went so smoothly.Purchased on the internet and was somewhat apprehensive but should not have been.Bought a BMW X2 in great condition with very low mileage and at a great price.It was also delivered free of charge with 6 months warranty and over half a tank of fuel left,not experienced that before."
3 years ago
gary E
"Superb experience using The Hertford Car Company from initial contact to driving away in beautifully prepared vehicle. Polite courteous and efficient from start to finish."
3 years ago
Shuaib S
"Having never bought a car before, my experience with Hertford Car Company has been exemplary. On collection, the car was in perfect condition, clean inside and out. I had the car for around 6 weeks until it developed an issue with its ABS system. I spoke with the team and they were kind enough to give it a once over and fix the issue. Seasoned profession..." Read more
3 years ago
Duncan H
"Purchased a GTD Golf from Hertford Car Company today and did a part exchange. Quality purchase with awesome quick procedure to go with it. Highly recommended for an efficient professional service. Thanks guys."
3 years ago
Jason J
"Great service with friendly helpful and knowledgeable staff. I purchased a used 2015 BMW, I had a couple of minor issues after a few months, I spoke to THCH and there was no problem with returning the vehicle to have the problems resolved promptly and free of charge. Would definitely consider buying from The Hertford Car Company again and probably will in..." Read more
3 years ago
zhaid H
"Great team, easy to talk to, no hard sell. Good at understanding my needs and gauged my level of interest well. Very accommodating and responsive. BMW X5 40e was in mint condition and is a beautiful drive. Director was fully transparent with car history which was validated by previous owner. What really impressed me was when, I appeared to have a big issue..." Read more
3 years ago
russel F
"A real genuine friendly group Bent over backwards to help in every way Made everything so easy and always been able to contact them"
3 years ago
edward B
"A great experience , professional team who know what they are talking about . A flawless customer journey from beginning to end . I would highly recommend the Hertford Car Company"
3 years ago
oli W
"The team demonstrated exemplary customer service from the first phone call to handing over the keys. My car was on the more affordable end of their range, but they still valeted it extremely well and treated me as if I were their most important customer. Upon pointing out an unusual noise from the car, they identified the problem immediately, ordered in a pa..." Read more
3 years ago
lisa S
"Fantastic easy transaction, no hassle nothing to much trouble,thanks guys,highly recommended"
3 years ago
anton P
"Very easy part x and purchase. I dealt with The owner who was very fair indeed which made for a trouble free and easy transaction"
3 years ago
wesley G
"Bought a car from this dealership on xmas eve, very friendly and honest. I had the feeling from the beginning that they took pride in what they do. I would defo recommend to others. The car I bought has been brilliant! Thank you."
3 years ago
benjamin L
"Great service from start to finish! Answered all my questions. Never any pressure. Mum of the business was great over the phone, would have been nice to meet her. The son and his colleagues were professional and new the car I bought well. They also completed work on the car that they probably didn’t have to do, but they said they always insist on any ve..." Read more
3 years ago
Dave B
"Great selection of all types of vehicles even sourced the specific car we wanted low milage and clean Took out old car in part exchange and gave us more than we buy any car! Also took finance option with them as they gave me a competitive quote"
3 years ago
Abi M
"Extremely happy with my purchase, I researched about the car before buying and any further concerns I had, the whole team were happy to discuss. Car is in excellent condition, I bought it 5 months ago and no issues to date. I will return to this company when looking for a car in the future and I recommend to all."
3 years ago
freddie H
"I was extremely impressed with the Hertford Car Company. The team were very professional and absolutely charming"
3 years ago
"Great service, had a minor problem with car couple months after buying it and was sorted quickly."
2 years ago