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John rose
"Absolutely useless company, used for a remorgage and totally useless, I have actually been lied too on several occasions today by one of there solicitors trying to blame other people for them not doing their jobs on Friday and Missing dead lines and in turn costing me hundreds if not thousands in extra fees and money. Avoid at all costs and use anyone els..." Read more
3 years ago
Suki
"Completely useless. Their administration is shocking. Papers relating to two different remortgages mixed up. No telephone calls answered."
3 years ago
Chocolate
"Avoid! Handling my natwest mortgage who automatically passed me on this company as part of their service so I didn’t have a choice to go through someone else. Writing to their Managing partner and complaints handling team had no affect either. You cannot get through to their non standard team and even if you talk to their standard team who say they will put..." Read more
3 years ago
Giovanni
"One star is too much for this company... waiting my remortgage 8 months and nobody answer my calls and emails for months... unbelievable... This people can't continue working like this... they put people in trouble..."
3 years ago
Danielle Wythe
"Same experience as all the other 1 star reviews. Awful company, avoid at all costs. Waste of time and cost me money as they didn’t complete my remortgage on time, despite having 5 months notice! They don’t pick up the phone or respond to emails."
3 years ago
Asheet PATEL
"Avoid at all costs , taken 4 months on a simple re-mortgage , double charged on interest payments due after redemption statement. No one replies to emails , endless calls waiting over 30 minutes , no one calls back"
3 years ago
David Woodcock
"Avoid at all costs. They have taken 3 months to organise a transfer of equity, and its still not done. They are uncontactable by phone and never reply to emails. I have basically done all the work for them, completed the transfer completed a week ago, and they have still not transfered the money. If i'd know Nat west would be appointing them I would have cha..." Read more
3 years ago
Matthew
"I'm a mortgage broker whose been unlucky to have this mob instructed as a 'free legal service' for a few clients by the lender. Shocking service. Should be able to put zero stars. Emails just bounce back, phone rings out, impossible to communicate with. Even the lenders tell us that they're bad and always getting complaints. If you get the opportunity with y..." Read more
3 years ago
Andy H
"Absolutely shocking. if you could leave less than one star I would. Impossible to speak to anyone and just dont respond to e-mails, despite a 3 hour response aim. Please avoid. If i operated my business like this I would be finished"
3 years ago
Ben Whiteley
"The worst customer service EVER and very poor communication. Never answer the phone, slow to respond to emails. AVOID"
3 years ago
Kevin Munro
"I used them several times without a problem. Most recently for a property purchase, all smooth until the upsell. I agreed upon their request to speak with someone about a will, fine, did that. I had a 20-30 chat with a woman about it and asked for them to email me costs. They did so, i wasn't too interested at the time so ignored. 1 year letter i start getti..." Read more
3 years ago
Pam Sharpe
"Avoid Avoid Totally unreliable , they are uncontactable , they do not answer emails or answer the phone at all , when they do they put you through to other people , your on hold a long time and then cut off, they haven’t replied to my mortgage lenders emails even when that were notes urgent reply needed , lost my mortgage and this has caused no end of stres..." Read more
3 years ago
Neil
"Communication has been woeful cannot contact by email or by phone and have missed my remortgage date, totally incompetent"
3 years ago
Marcus Ward
"A quick glance at the reviews should indicate that this firm is not capable. The phone rings out, emails unanswered. They will cost you thousands. They are not a capable or competent law firm, there are infact the very example of what can give their industry a bad name! If they are appointed as your "free legals", find another mortgage provider or pay fo..." Read more
3 years ago
Claire Wood
"If I could give Zero stars I would!!! the worst solicitors I have ever deal with, re mortgaged through Natwest back in April, mortgages still not complete even though Natwest released the funds back in June!! none reply to emails, phone calls and Rude staff in the contact centre, they should be struck off! Ive now had to contact the ombudsman service."
3 years ago
Julyan
"If I say 'criminally negligent' they can probably sue me for defamation, so I'm not saying that... DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. I've read the other reviews and all the 5 star ones are for transactions from which Ab Cons (see the irony in the abbreviation?!) will make the most money (ie property viewings and sales). We were at the stage o..." Read more
3 years ago
Mr Jeff Brunger
"This company was used as conveyancer for a Natwest re-mortgage. I feel both myself and Natwest probably regret that decision with absolutely no progress over 3 months later or any sign this is about to complete. Sadly all elements were in place aside requesting a statement from my current mortgage provider. Despite numerous emails and phone calls, there is n..." Read more
3 years ago
D B
"Do not reply to emails unable to contact by phone awful the worst company I have every dealt with how can Birmingham Midshires or anybody use them for re mortgages"
3 years ago
Mark Burrow
"Read all the other 1 star reviews..I'd go as far to say the worst company I've ever dealt with. Unbelievably bad"
3 years ago
Home Master
"DO NOT USE.... Shocking service, impossible to speak to, they are so outdated that the phone line just rings and cuts you off, no queue system. Dont acknowledge complaints so legal ombudsman has been informed now. Seriously how can a massive banking organisation like Lloyds banking group use these as part of their service."
3 years ago
Emma
"Absolutely shocking and terrible service from them. They made what should have been an easy process extremely stressful. Their legal service was included in my remortgage, I will never ever use them again. Complete lack of communication throughout, I never got through on the phone to them and they did not answer emails. My completion date was missed by over..." Read more
3 years ago
Stewart C
"I have had the misfortune of using ths law firm for a property transaction (their services are offered free by various mortgage institutions). There is a phrase "you get what you pay for...." They missed a settlement date and i am now facing extra costs, let alone the stress. You can't contact them by phone or email as they never answer any of the publi..." Read more
3 years ago
Samuel Lloyd
"Like many reviewers, we too have unfortunately been appointed this disorganised, incopetent, and lackadaisical legal company with our remortgage. For months we have been reassured that everything is in order for our completion day only to be given excuses on the day at hand as to why it hasn't gone through. As I write this a few days later, we have been prov..." Read more
3 years ago
Robert
"Over 50% of the reviews are 1 star… That’s all you need to know. Two mortgages I had going through at the same time both missed their deadlines for getting complete. Completely incompetent and unable to communicate. Their phone system is beyond laughable. They don’t even have a system which holds you in a queue. You literally just hear a ringing tone for..." Read more
3 years ago
"Totally unprofessional, going through remortgage process and it take ages for them to do any work. New lender chose them not us and already we missed deadline which was end of July. They try to blame us now that we didn't answer their email but nothing has been sent. Mortgage advisor is chasing them too but with zero results. They don't answer their phones o..." Read more
3 years ago