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Lesley Clark
Kath Webster
"Omg this same experience, missed the remortgage date, had to pay more. That’s what happened to us, they are the most incompetent company I have ever had the misfortune to work with. Hours of my life that I won’t get back, hanging on the phone for hours waiting to speak to someone to eventually been put through to an answer machine. Leave a message we will ge..." Read more
3 years ago
Deb Marie
"As with so many other reviews, this is by far the worst company I’ve ever had to deal with. We wanted to complete our mortgage today, and have been telling AC this since March. It is IMPOSSIBLE to contact them - they don’t reply to emails and the phone lines just ring out. Needless to say, our mortgage has not completed and we will now be paying the SVR..." Read more
3 years ago
Martynas Asmantas
"SHOCKING SERVICE ! Missed re-mortgage date by 2 months. Impossible to get hold off. Spend hours on the phone and only twice in over 3 months got hold of. Been fed with promises and not a single call back. Had to escalate with lender. AVOID !"
3 years ago
David Logan
"Absolutely useless. Missed remortgage date. Had the wrong property on their system for the remortgage. Didn’t request the redemption from existing lender. Truly truly AWFUL experience and sadly it’s still ongoing."
3 years ago
Melanie Wills
"Appalling. Simple remortgage to NatWest, they were instructed on this in April, I completed paperwork straight away and sent multiple emails asking for an update every few weeks - barely got responses and the phone lines go unanswered. They had a completion date for 1st July which they have missed so I will now be rolling on to the SVR on my existing mortgag..." Read more
3 years ago
Anon
"HORRIFIC SERVICE. Wouldn't use again if someone paid me to! Paperwork indecipherable with no guidance, helpline suppled just rang out for a whole week, spoke to a manager on the phone finally asking for help and she was so angry, rude and patronising. I am currently making a formal complaint about the entire experience."
3 years ago
Warwickshire
"If your mortgage lender offers you this company to do the legals DONT USE THEM! Totally incompetent. Cost me over £200 because they got the completion date wrong. I had to constantly chase them, waiting in 30 minute telephone queues. When I raised a complaint in early May 2022, I heard nothing and it’s now 27th June. Appalling company that ont deserve a lice..." Read more
3 years ago
Sultan
"Natwest appointed Aberdein Considine to carry out what I thought should have been a straight forward remortgage from my existing provider. Sent off the signed documents late March and completed the transfer of the mortgage 3 months later. Never received any confirmation of receipt of signed documents, email responses never addressed all my queries, unable to..." Read more
3 years ago
Carolann Whalley
"Horrific service , Has to be the worst customer service ever experienced from a solicitors , The level of communication ZERO , I will be making a formal complaint for compensation they have caused unnecessary stress time and money ."
3 years ago
mags
"They are bast--ds never told me wife was transferring her half of our house to someone else not good practice I am reporting them to Law Society , they are not transparent don't use them , an honest solicitor would have contacted the joint owner"
3 years ago
KC Kaur
"Would give one star if possible. Remortgage. Would never answer the phone for weeks on end. Never respond to emails. Just try any of their remortgage numbers it will just ring endlessly"
3 years ago
Mark Robertson
"Asked for redemption balance from mortgage provider, over 2 months ago - and we've still not completed on the transaction. Mortgage offer expires on 2 weeks, I cannot think what is taking so long. No update in 2 months, no communication. Extremely worried we won't complete."
3 years ago
Angela Paterson
"Avoid this company at all costs. They were appointed as to assist with our conveyancing via our mortgage lender. Lied to. Missed not 1 but 2 deadlines.....we had to get mortgage offer extended due to their incompetence. Then promised another date...which they also failed to meet....then didnt answer emails. Always losing paperwork....stating they had sent e..." Read more
3 years ago
Ben Jackson
"Awful, they really caused us some stress. I'm sure their personal legal services are fine, but as a free legals provider for TML they are dreadful - everything takes forever, they won't answer the phone or emails, there's no communication or visibility of the process and they're prone to careless mistakes."
3 years ago
David Farrell
"Too many people dealing with my sale, for showings and on the legal side. Had to ask for signs to he put up. Many of the viewings weren't followed up as the people were uncontactable. Guidance when not selling was drop price, nothing else. if your property is on the lower end of the sale price side don't bother, go with someone else as these lot are not wort..." Read more
3 years ago
Martin Ward
"It’s a pity I couldn’t score this as a zero. In 30 years of dealing with solicitors I’ve never come across such poor service and this wasn’t a one off as I’d got three remortgages going through at the same time. The initial paperwork they sent was poorly worded and missing important information so after several emails and calls I was eventually sent the corr..." Read more
3 years ago
Shelly Newport
"It's sad you often can't select your conveyancer but I would advise that if your mortgage company tells you that they use Aberdein Considine to underwrite, you STAY WELL CLEAR. For our VERY SIMPLE remortgage, 5 weeks after mortgage offer, we have had zero communication from them with the exception of automated replies. Their phone lines ring out for 30 min a..." Read more
3 years ago
Mr C. MacLellan
"To say they their service is appalling would be a compliment to the incompetence and total lack of customer interest or care! After a split from my wife Aberdein Considine were 'trusted' to deal with the change in Title Deeds. This is now over 2 years later and still I do not the revised Deeds. Having spoken directly with the Registers of Scotland direct..." Read more
4 years ago
Kate Hughes
"1 star is too many! I could copy and paste these negative reviews as my experience has been exactly the same. Impossible to contact I have been trying for weeks. There has been no response to questions over email, and no return phone calls after leaving messages for team leaders. ( 30 mins of a phone ringing just to be able to leave a message, and still no..." Read more
4 years ago
Asheet PATEL
"Going through remortgage using this outfit , they have had all signed documents from us ( plus signed witness personal guarantee forms , current lender statements account )details from us for over 4 weeks. Remortgage offer was dated 11/03/22 , it expires 09/06/22 . The item outstanding was for them to request a redemption statement, to date 3 weeks this st..." Read more
4 years ago
RJM LETS
"Terrible experience with this company, which is clearly not an isolated case judging by the reviews. Here's a summary of how bad it was: - I sent all docs back 3 months prior to remortgage date - I had confirmation that all was in order and I shouldn't need to hear from them until completion - I chased up 2 weeks before remortgage. No reply - I called many..." Read more
4 years ago
Naomi
"Dreadful experience, do not expect to able to get hold of them, it would have taken me less time to drive 3 hours to see them than chase a follow-up. You can only get an answer from a phone if your relentless wait over 20 minutes- there is no customer service based on how they are prepared to ghost you- avoid at all costs! its not acceptable in this age to n..." Read more
4 years ago
Mr Peter Derek Bradley
"Like several other people I also suffered because of the incompetence of the remortgage people at Aberdein Considine. It was almost impossible to contact them by telephone with hold times usually in excess of half an hour. They never responded to e mails. If you ever did manage to get through the staff often made promises to progress matters which they then..." Read more
4 years ago
Penny Knight
"I was allocated this firm for a remortgage. Luckily I have remortgaged about 30 times and know the ropes, otherwise I am sure I would never have managed to get to completion. Aberdein Considine only emailed me twice throughout the whole process, both times when I had asked them to. They never phoned me. Completion was delayed and all I was asking for was an..." Read more
4 years ago
"Would give 0 stars if that were an option. Absolutely appalling company with no customer service skills. Remortgage arranged in March, contacted by Aberdein Considine to advise they were emailing paperwork to me that day. Needless to say paperwork was not sent to me. I spent over 3 weeks attempting to contact them. Once paperwork finally received, completed..." Read more
3 years ago