Endorsal john armstrong
Matthew
"Is like a live answerphone service. but our customers want to speak to someone with experience and knowledge of there products and needs to be more personal. so gone back to answerphone now for a while!"
2 years ago
Andrew
"The service is ok but watch the small print with regards to not being charged for the sales call. They also turn a lot of chargeable things on when you initiate the account like SMS"
2 years ago
Simon Knight
"You get what you pay for....It is cheap but we find that the service is hit and miss. When checking the line, it can ring for a long time before it connects and I have also been hung up on before speaking to a call handler. Messages have to be deciphered and the client's names are ALWAYS incorrectly spelt. We are currently researching an alternative provider..." Read more
2 years ago
Jonny Towers
"The people that answer the phone on our behalf often sound moody and take details down wrong but overall the service is great. The customer service is amazing. (as in when I have a problem and need to speak with account manager etc). Good at blocking sales calls."
2 years ago
A customer
"Subscribed to JAM's subsidiary outfit Answer.co.uk for their pay-as-you-go phone answering service. It's early days as only been a month since signing up and my e-commerce company has not launched yet. However, as I have to receive at least one call/month for account to remain active I called myself to test out their service. When I called the agreed greetin..." Read more
4 years ago
RTW
"Have had this service for few years now and it does the job. It's pure luck whether the call handler answers quickly and coherently OR one that doesn't know what time of day it is or worse does not answer the phone at all. It is very inconsistent in quality, so beware! On the whole it is cheap and basic, if you require great standard and outstanding telephon..." Read more
4 years ago
Hannah
"Easy to use service and great convenience. Operators could be a little more professional upon answering calls and take better basic details i.e. ensure company names/names etc are noted correctly."
5 years ago
Lily
"They do their job, but in my opinion its a bit expensive for the service!"
5 years ago
Mark Judkowski
"Acceptable service overall with two niggles. First, the telephone numbers taken from callers have always been accurate but they don't seem to take the trouble to confirm the caller's company name so it can sometimes be a bit of guess work to know who has called. Second, very occasionally the call is not answered before it goes over to voicemail (timeout set..." Read more
6 years ago
D.E
"We have had a good experience but have had unanswered calls/ wrong numbers sent to us in the past. All issues are resolved."
6 years ago
Ion Scripcariu
"Very good and easy to use"
6 years ago
Leah Hamilton
"It would be helpful to have more detail when messages are taken e.g. names for fathers say, not just 'my father' as we can't search on such little information. That said, the messages come through very quickly and the payment system is simple and efficient."
7 years ago
Nick Lindsay
"They are always open which is excellent, but the quality of the service is average. We use them as a back up option when there is no one else to answer."
7 years ago
Suzanne Mullen
"I am happy with the service I receive from Answer.co.uk"
9 years ago
Gavin Wedell
"Great service from answer.co.uk. The website user interface however is clunky and outdated. Also I dislike having two separate logins - an admin login as well as another personal login."
9 years ago
Tony Richardson
"On occasions messages have been misconstrued, names misspelt and numbers provided incorrectly."
9 years ago
Karen Simmons
"I received a message that was so short this morning, it didn't make sense and was open to interpretation. When I followed it up for clarification, it turned out to be a prospect that wanted to speak to us. Whilst they didn't leave their details, we were able to contact them and book them in for a meeting. This could lead into a sale for us and whilst the m..." Read more
9 years ago
David Poole
"Have received 3 negative comments from clients since starting to use the service; 1. Operator was rude and disinterested 2. Operator was keen to get me off the phone and didn't want to take my message 3. Operator seemed disinterested"
9 years ago
S Horne
"Great calling answering service. I first signed up via huddle buy and now get a great rate of 80p per call. Only downside is the limit to marking a few junk/sales calls."
10 years ago
Dr Muzzafar Zaman
"ok ok most of the time but sometimes the reminders ..."
10 years ago
Roz Bott
"I've been using the service for sometime now and overall I'm happy with it. I would say that sometimes the message takers are not very thorough in taking the correct caller details."
10 years ago
Chris Love
"The thing that annoys us is we're paying over �40 a month and �35 is for calls from Business to Business and it's phone or utilities and you've no way of blocking them. This is the main gripe, the service clients get is top notch but you'll get annoyed looking at your bill to see "ryan talk talk, no phone, he'll phone back" please don't as you've cost me �3..." Read more
10 years ago
Aspiration Jewellery
"I've had reports from customers telling me the phones have been answered with an incorrect name (eg Aspirations, instead of Aspiration Jewellery), sometimes simple answers according to the prepared script aren't given, etc. More payment options would be good, too."
10 years ago
Mr Stuart Hayes
"The response that our clients receive when contacting your service is mixed at best and certainly lacking at worst. Some agents stick to the provided script where as others clearly don't. The accuracy and level of information requested from the caller can vary considerably. The customer experience should be foremost in the mind of the agents when speaking to..." Read more
10 years ago
"This is a good service let down by a very complicated login system. You have a normal account login as well as admin for some strange reason."
2 years ago