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166 reviews
4.3/5 average rating
Alexandria C.
Woodland Hills, CA
Rosa D.
Norwalk, CA
"Highly recommended! An excellent customer service with such affordable prices and an amazing job, thanks so much!"
5 years ago
Gino S.
Alpine, WY
"Awful experience. I live in a large condo complex (own 2 units) that this team was hired to retrofit. They are either trying to constantly upsell the tenants or they have taken on more they can handle. Communication with these guys is awful. I waited 2 weeks for a simple response via email (after sending multiple times) I would not hire them to do anythi..." Read more
5 years ago
Stephanie C.
Los Angeles, CA
"I had a great experience with Fireplace Solutions. Thomas responded to my request very quickly and Don, the technician, was efficient and very helpful in explaining the problem and the possible solutions. I highly recommend this company."
5 years ago
Stephanie C.
Los Angeles, CA
"I had a great experience with Fireplace Solutions. Thomas responded to my request very quickly and Don, the technician, was efficient and very helpful in explaining the problem and the possible solutions. I highly recommend this company."
5 years ago
Billy C.
Los Angeles, CA
"Recommend this company. Our HOA was in a jam and they were able to come out on short notice to help us out with removing and reinstalling a fireplace. While we had an issue with the initial installation, Isaac made sure the issue was taken care of and the job was completed satisfactorily."
5 years ago
Billy C.
Los Angeles, CA
"Recommend this company. Our HOA was in a jam and they were able to come out on short notice to help us out with removing and reinstalling a fireplace. While we had an issue with the initial installation, Isaac made sure the issue was taken care of and the job was completed satisfactorily."
5 years ago
Luisa M.
Los Angeles, CA
"Yes, that's correct. You won't have my name on record because my boyfriend was the homeowner not myself so I wrote this since he doesn't use yelp and I do. Either way, like I stated your crew knew what they were doing, your staff just took too long to send the report when we were told 24hrs. Might have been a hiccup but we even showed up in your office to tr..." Read more
5 years ago
Emese S.
Los Angeles, CA
"After doing a rebuild on my chimney via LA City Inspection, I quickly learned that there are some people in the business who know what they're doing. And also know what it takes to get certain phases to pass through inspection. From prompt replies and courteous service, Isaac made us feel like we were in good hands. We'll definitely keep them top of mind nex..." Read more
5 years ago
Diego C.
Los Angeles, CA
"I really needed a good fireplace because my place gets so damn cold not only when the winter comes but sometimes during the autumn too, and I heard about them and decided to give it a try. No regrets at all, the price was pretty fair and the service went amazing, it was really nice.I even had some friends coming around and they asked me about it because..." Read more
5 years ago
Jose H.
South Los Angeles, Los Angeles, CA
"Very great people. The winter that just past I wanted a new fire place. My house is a very old house so when the winter is here I usually freeze and it gets really cold. This year it was no different , I didn't want my family to freeze nor to be cold anymore so I searched up a place or someone that can make me a fire place or fix mine. I called and first let..." Read more
5 years ago
Rayza M.
Santa Monica, CA
"My house is about a hundred years old I don't use the chimney at all but I wanted to make sure it was clean from the previous tenants, in case I wanted to use it. I found this place and had them come over, they cleaned the chimney and I was happy with the service."
5 years ago
Michael S.
Meridian, ID
"Feeling scammed.. Be sure to read all of the reviews! They seem to have a lot of 5 star reviews, but I had a terrible experience with this business and it seems there are quite a few others who have as well. Maybe some of the 5 star reviews are fake. I made an appointment to have them come to my house on 11/2/18. They gave me a four hour window (inconveni..." Read more
5 years ago
H K.
Santa Monica, CA
"I had someone from Fireplace Solutions out to service my gas-vent heater and was told they would need to order a part and would get back to be asap. After over 2 months of making calls and inconsistent follow-up, long hold-times, and even being hung up on, I requested an explanation from the manager with and a realistic time-frame so I could finally get hea..." Read more
5 years ago
Tammy K.
Santa Clarita, CA
"My original review was a one star because the guy that came out had told me he had never seen this kind of insert, never mentioned any concerns then sent me a quote for 3700.00 in repairs. I called the company before writing the review but no one was there that could talk to be about the quote. I posted a bad review to get people's attention to physically lo..." Read more
5 years ago
Smith C.
Los Angeles, CA
"Fireplace Solutions Called to book an appointment. The time was set for 12-4pm. At 3:30pm I was told they need to reschedule as the technician had truck issues. I said no worry and they offered me "first thing Monday, as early as I can do it." I asked if I should still be able to get to work by 9am and when they confirmed it was not a problem I booked 7:30..." Read more
5 years ago
Mc C.
Woodland Hills, Woodland Hills, CA
"Why have a request an estimate on your yelp site ? Over $200 to come out plus repairs. When I tell them what the gas company recommends ? Need to work on your customer relations"
5 years ago
Susan E.
Portland, OR
"These guys were johnny on the spot when we purchased our gas fireplace inserts from them. but, boy when we needed service. I didn't get a return call back from over three messages. then when I did get someone to talk too, the girl seemed totally not with it and said she'd schedule but it would cost me $289 just to have them come out, and they would give me a..." Read more
5 years ago
Frances A.
Marina del Rey, CA
"Made an appointment and received confirmation of the appointment via text. I was given a four hour window for the appointment on a Saturday (a very busy day for me) and they didn't show up! I even tried to call to find out what happened and noone seemed to have an answer. My time is precious and I don't have four hours to waste waiting for a company to not h..." Read more
6 years ago
Ray L.
San Francisco, CA
"Recently leased our house to a new tenant. We wanted to make sure the fireplace is working fine. So I called Fireplace Solutions and talked to one of their reps, Sahar for cleaning the fireplace. She said they had a promotion for inspection and cleaning for a reasonable price. I accepted and she was nice and professional in scheduling it in a timely manner...." Read more
6 years ago
H F.
East Haven, CT
"After spending almost $3000 on the repair, it took us multiple calls and emails just to get an itemized receipt that we needed asap. I just don't understand how such a simple request (such as getting a receipt) can be so difficult for them to accommodate to paying customers. They had bad attitudes as if I was requesting something extraordinary and being unre..." Read more
6 years ago
Shellan I.
Redwood City, CA
"Jeff was prompt and professional, and best of all got my fireplace to work beautifully - something the "other guys" couldn't manage!!
Highly recommend!"
6 years ago
Shellan I.
Redwood City, CA
"Jeff was prompt and professional, and best of all got my fireplace to work beautifully - something the "other guys" couldn't manage!! Highly recommend!"
6 years ago
Bryan A.
Los Angeles, CA
"Very knowledgeable and it was very easy to work with them. They were always good about responding to questions and being there when promised. They also went out of their way to keep everything clean. Good choice for fireplaces."
6 years ago
Bryan A.
Los Angeles, CA
"Very knowledgeable and it was very easy to work with them. They were always good about responding to questions and being there when promised. They also went out of their way to keep everything clean. Good choice for fireplaces."
6 years ago
"My husband and I bought our first home 5 years ago which was a total gut job. There was fireplace in the living room that really needed to be renovated. I had some pretty grand ideas of what I was looking for but they were able to stay within our budget and finished in time. The staff was professional and knowledgeable. We call them every year to sweep the c..." Read more
5 years ago