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217 reviews
4.3/5 average rating
S D.
Los Angeles, CA
Sheryl T.
Woodland Hills, CA
"I am a real estate agent and my client called Fireplace Solutions to come out and check the chimney for our inspection contingency. I do remodel for clients for the past 10 years, in addition to real estate, so I'm not a total novice to this business, however, when it comes to things out of my wheelhouse I rely on the inspectors. Don was our inspector and pr..." Read more
6 years ago
Ed S.
Santa Clarita, CA
"Buyer Beware! The highlights. I called over the Christmas break about my gas fireplace. They scheduled me fairly promptly (+) and told me VERBALLY that a return service call was included in the $249 "evaluation" fee if needed. But then called the morning off to cancel due to bad weather (fine, I get it). But then we were on again with 20 min notice (+)!..." Read more
6 years ago
Mark L.
Sherwood Forest, Los Angeles, CA
"Wow, where to start. First you'll notice lots of either one star or five star reviews, that should be a warning right there. So I drive 30 minutes to get to the store, and ask for a simple $20 part. I am super friendly, the guy that got the part was friendly, all is well. Then the money man says that will be $179... and I'm thinking, that must be a verbal ty..." Read more
6 years ago
David L.
Los Angeles, CA
"I have a gas fireplace that intermittently would not work. I called another 5 star company first. They sent out a technician who informed me that I had a bad part that would need to be replaced and quoted me $785.00 to replace the part. With that kind of quote, I felt I needed a second opinion. I then called Fireplace Solutions who sent out a wonderful..." Read more
6 years ago
Alexandria C.
Woodland Hills, CA
"My husband and I bought our first home 5 years ago which was a total gut job. There was fireplace in the living room that really needed to be renovated. I had some pretty grand ideas of what I was looking for but they were able to stay within our budget and finished in time. The staff was professional and knowledgeable. We call them every year to sweep the c..." Read more
6 years ago
Rosa D.
Norwalk, CA
"Highly recommended! An excellent customer service with such affordable prices and an amazing job, thanks so much!"
6 years ago
Gino S.
Alpine, WY
"Awful experience. I live in a large condo complex (own 2 units) that this team was hired to retrofit. They are either trying to constantly upsell the tenants or they have taken on more they can handle. Communication with these guys is awful. I waited 2 weeks for a simple response via email (after sending multiple times) I would not hire them to do anythi..." Read more
6 years ago
Gino S.
Alpine, WY
"Awful experience. I live in a large condo complex (own 2 units) that this team was hired to retrofit. They are either trying to constantly upsell the tenants or they have taken on more they can handle. Communication with these guys is awful. I waited 2 weeks for a simple response via email (after sending multiple times) I would not hire them to do anythi..." Read more
6 years ago
Dennis M.
Northridge, Los Angeles, CA
"We set up an appointment to have the service come out and clean our chimney/barbecue fire box. They sent out a technician named Jeff Shields, he was here at 10 o'clock came in looked at the fire box. Told me they could not clean the stack or the box because it was use for a barbecue and there was grease in the system. He got up on the roof looked at the a..." Read more
7 years ago
Dennis M.
Northridge, Los Angeles, CA
"We set up an appointment to have the service come out and clean our chimney/barbecue fire box. They sent out a technician named Jeff Shields, he was here at 10 o'clock came in looked at the fire box. Told me they could not clean the stack or the box because it was use for a barbecue and there was grease in the system. He got up on the roof looked at the a..." Read more
7 years ago
Stephanie C.
Los Angeles, CA
"I had a great experience with Fireplace Solutions. Thomas responded to my request very quickly and Don, the technician, was efficient and very helpful in explaining the problem and the possible solutions. I highly recommend this company."
7 years ago
Stephanie C.
Los Angeles, CA
"I had a great experience with Fireplace Solutions. Thomas responded to my request very quickly and Don, the technician, was efficient and very helpful in explaining the problem and the possible solutions. I highly recommend this company."
7 years ago
Billy C.
Los Angeles, CA
"Recommend this company. Our HOA was in a jam and they were able to come out on short notice to help us out with removing and reinstalling a fireplace. While we had an issue with the initial installation, Isaac made sure the issue was taken care of and the job was completed satisfactorily."
7 years ago
Billy C.
Los Angeles, CA
"Recommend this company. Our HOA was in a jam and they were able to come out on short notice to help us out with removing and reinstalling a fireplace. While we had an issue with the initial installation, Isaac made sure the issue was taken care of and the job was completed satisfactorily."
7 years ago
Luisa M.
Los Angeles, CA
"Yes, that's correct. You won't have my name on record because my boyfriend was the homeowner not myself so I wrote this since he doesn't use yelp and I do. Either way, like I stated your crew knew what they were doing, your staff just took too long to send the report when we were told 24hrs. Might have been a hiccup but we even showed up in your office to tr..." Read more
7 years ago
Luisa M.
Los Angeles, CA
"Yes, that's correct. You won't have my name on record because my boyfriend was the homeowner not myself so I wrote this since he doesn't use yelp and I do. Either way, like I stated your crew knew what they were doing, your staff just took too long to send the report when we were told 24hrs. Might have been a hiccup but we even showed up in your office to tr..." Read more
7 years ago
Emese S.
Los Angeles, CA
"After doing a rebuild on my chimney via LA City Inspection, I quickly learned that there are some people in the business who know what they're doing. And also know what it takes to get certain phases to pass through inspection. From prompt replies and courteous service, Isaac made us feel like we were in good hands. We'll definitely keep them top of mind nex..." Read more
7 years ago
Emese S.
Los Angeles, CA
"After doing a rebuild on my chimney via LA City Inspection, I quickly learned that there are some people in the business who know what they're doing. And also know what it takes to get certain phases to pass through inspection. From prompt replies and courteous service, Isaac made us feel like we were in good hands. We'll definitely keep them top of mind nex..." Read more
7 years ago
Diego C.
Los Angeles, CA
"I really needed a good fireplace because my place gets so damn cold not only when the winter comes but sometimes during the autumn too, and I heard about them and decided to give it a try. No regrets at all, the price was pretty fair and the service went amazing, it was really nice.I even had some friends coming around and they asked me about it because..." Read more
7 years ago
Jose H.
South Los Angeles, Los Angeles, CA
"Very great people. The winter that just past I wanted a new fire place. My house is a very old house so when the winter is here I usually freeze and it gets really cold. This year it was no different , I didn't want my family to freeze nor to be cold anymore so I searched up a place or someone that can make me a fire place or fix mine. I called and first let..." Read more
7 years ago
Jose H.
South Los Angeles, Los Angeles, CA
"Very great people. The winter that just past I wanted a new fire place. My house is a very old house so when the winter is here I usually freeze and it gets really cold. This year it was no different , I didn't want my family to freeze nor to be cold anymore so I searched up a place or someone that can make me a fire place or fix mine. I called and first let..." Read more
7 years ago
Rayza M.
Santa Monica, CA
"My house is about a hundred years old I don't use the chimney at all but I wanted to make sure it was clean from the previous tenants, in case I wanted to use it. I found this place and had them come over, they cleaned the chimney and I was happy with the service."
7 years ago
Michael S.
Meridian, ID
"Feeling scammed.. Be sure to read all of the reviews! They seem to have a lot of 5 star reviews, but I had a terrible experience with this business and it seems there are quite a few others who have as well. Maybe some of the 5 star reviews are fake. I made an appointment to have them come to my house on 11/2/18. They gave me a four hour window (inconveni..." Read more
7 years ago
H K.
Santa Monica, CA
"I had someone from Fireplace Solutions out to service my gas-vent heater and was told they would need to order a part and would get back to be asap. After over 2 months of making calls and inconsistent follow-up, long hold-times, and even being hung up on, I requested an explanation from the manager with and a realistic time-frame so I could finally get hea..." Read more
7 years ago
"I contacted Fireplace solutions because I purchased a mid century modern home with a huge fireplace and needed it to be inspected. Sadly, they found LOTS wrong with my fireplace, but happily, they were able to provide the solutions to get my fireplace back into good working order. They wore masks as requested and they cleaned up their mess nicely. They w..." Read more
5 years ago