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Steve D.
Portland, OR
Steve D.
Portland, OR
"I brought in a ten year old laptop that was working fine, asking them to put in a power jack. That's the port on the laptop that the power cord goes into - because the pins on the power jack were damaged. But the machine was working. After it was in their shop for a week or two, it had a broken motherboard and the screen wouldn't light up. I was told..." Read more
a year ago
Cody S.
Midvale, UT
"Avoid this place at all costs if you plan to have simple work done. Requested to have my computer cleared of dust and to have a diagnostic as it is a decently old computer (2020 Asus). Was quoted at 60 dollars before being told since it was a gaming laptop the price would be raised to 100 dollars after tax. Was told that the requested issues would cost me no..." Read more
a year ago
Cody S.
Midvale, UT
"Avoid this place at all costs if you plan to have simple work done. Requested to have my computer cleared of dust and to have a diagnostic as it is a decently old computer (2020 Asus). Was quoted at 60 dollars before being told since it was a gaming laptop the price would be raised to 100 dollars after tax. Was told that the requested issues would cost me no..." Read more
a year ago
Jonas S.
San Francisco, CA
"SCAM! They wanted to charge me almost $800 to replace a battery on my MacBook. No clue how this place is linked in the apple store, but stay away from this place! They will just take your money for a "diagnosis" and charge you an arm and a leg for a "repair""
a year ago
Jonas S.
San Francisco, CA
"SCAM! They wanted to charge me almost $800 to replace a battery on my MacBook. No clue how this place is linked in the apple store, but stay away from this place! They will just take your money for a "diagnosis" and charge you an arm and a leg for a "repair""
a year ago
Eva O.
Austin, TX
"I would steer clear of this service. I took two computers for repair. 1.) one of the computers they erased completely and intentionally without my permission. 2.) the second computer had water damage. They said it would be almost 900 to repair but then it should be fine for a couple of years. The computer now only turns on infrequently. I took it back to rep..." Read more
2 years ago
Salad J.
Encinitas, CA
"This place is awful. I had an issue with a 5 day old mac book I'd bought for my daughter for school, so I brought it in. I could have simply returned it to the Apple store and gotten a new one, but I figured it would be covered. When I came back to pick it up, they told me it had corrosion on the inside, which is basically impossible since it was brand new...." Read more
2 years ago
Adam S.
Honolulu, HI
"Not even worth one star. I explained really clearly the computer didn't need general troubleshooting, and I only wanted them to verify that two things aren't working: it can't boot from an external drive, and can't make disk images. These were right in the check-in notes. They told me everything would be covered under the Apple Care+ plan I have (mind you, t..." Read more
2 years ago
Jeanne N.
Mountlake Terrace, WA
"I had 2 old-school classic iMacs that needed data wiping prior to disposal. I called the Mac store and they made an appointment for me with GoEBITS. I showed up to the appointment early and waited outside in the pouring rain. A very cranky fellow met me at the door who said he didn't have the tools to do the job. When I explained that the Mac store sent me,..." Read more
2 years ago
Mike T.
Seattle, WA
"When I was poor, I had saved up for months to get a good computer. After awhile I brought it to this shop because the sound stopped working. They had quoted me something like 6 days to fix the issue but 2 weeks passed with no updates or change. At that point, I went in person because it was not what they told me. Not only did they not fix the sound..." Read more
2 years ago
Marty D.
Mountlake Terrace, WA
"I found this place on Apples support page after finding my MacBook needed a new battery. I took it in on a Saturday, paid $75 for a diagnostic fee and expected to wait a bit. I received an email and voicemail the following Monday stating that the diagnosis was completed and I should call to arrange the repair. I called all week and never got an answer. I..." Read more
2 years ago
Marty D.
Mountlake Terrace, WA
"I found this place on Apples support page after finding my MacBook needed a new battery. I took it in on a Saturday, paid $75 for a diagnostic fee and expected to wait a bit. I received an email and voicemail the following Monday stating that the diagnosis was completed and I should call to arrange the repair. I called all week and never got an answer. I..." Read more
2 years ago
Max D.
Seattle, WA
"I brought in my computer cause I couldn't figure out how to put back on a keycap. Tony told me it was missing pieces, I pointed him to the piece he was looking for and he told me I would still need to order pieces and it would take weeks. I figured out how to put the key cap back on after messing with it. I wonder what part Tony would order if I aske..." Read more
3 years ago
Max D.
Seattle, WA
"I brought in my computer cause I couldn't figure out how to put back on a keycap. Tony told me it was missing pieces, I pointed him to the piece he was looking for and he told me I would still need to order pieces and it would take weeks. I figured out how to put the key cap back on after messing with it. I wonder what part Tony would order if I asked him..." Read more
3 years ago
Amy S.
Seattle, WA
"Terrible customer service! I brought my Macbook in for a screen issue that was happening basically non-stop. After 3 days of trying to call them and ask if they had reproduced the issue... they said they had not. I went to pick up my laptop figuring I'd just have to take it to a regular Apple store and risk the crowds with COVID. Upon getting it back it has..." Read more
3 years ago
Chris C.
Evanston, IL
"To all Apple consumers, always " Take Apple To Apple". I thought of just letting it go. But the buck passing is so frustrated. I got a totally wrong diagnostics ( cost me 80 bucks) from GoEbits which would cost me 500 dollars to repair my computer, while the apple people solve it in one minute for free. If you got it wrong, then just say sorry. I..." Read more
3 years ago
Chris C.
Evanston, IL
"To all Apple consumers, always " Take Apple To Apple". I thought of just letting it go. But the buck passing is so frustrated. I got a totally wrong diagnostics ( cost me 80 bucks) from GoEbits which would cost me 500 dollars to repair my computer, while the apple people solve it in one minute for free. If you got it wrong, then just say sorry. It just f..." Read more
3 years ago
Ewan B.
Seattle, WA
"I brought three laptops in here, looking to save a few dollars versus going to the Apple Store. The first one needed a new screen and was covered by warranty. They fixed it but now it crashes occasionally when I plug in a second monitor. The second one just needed a new battery and they said it would cost $250. After I paid the non-refundable $50 "diagnostic..." Read more
4 years ago
Mark B.
Queen Anne, Seattle, WA
"Do NOT trust this place with your computer. Brought my 27" iMac in for repair here in Sept 2020 because it suddenly stopped powering on. GoEbits said the machine booted fine for them but my hard drive was failing and needed to be replaced. I paid $600 to replace hard drive and transfer data. Everything was good till I went to pick up my machine and noticed t..." Read more
4 years ago
Mark B.
Queen Anne, Seattle, WA
"Do NOT trust this place with your computer. Brought my 27" iMac in for repair here in Sept 2020 because it suddenly stopped powering on. GoEbits said the machine booted fine for them but my hard drive was failing and needed to be replaced. I paid $600 to replace hard drive and transfer data. Everything was good till I went to pick up my machine and noticed t..." Read more
4 years ago
Curtis G.
Seattle, WA
"I'm writing 1 star review because I haven't found out how to split one star in half. I dropped off my computer here for a repair. The man who helped me said I could come back any time to pick it up. Every time I spoke to them on the phone was a different person. I wasn't able to come back for several months to pick it up and they said there policy is after..." Read more
5 years ago
Curtis G.
Seattle, WA
"I'm writing 1 star review because I haven't found out how to split one star in half. I dropped off my computer here for a repair. The man who helped me said I could come back any time to pick it up. Every time I spoke to them on the phone was a different person. I wasn't able to come back for several months to pick it up and they said there policy is after..." Read more
5 years ago
Wilma S.
Seattle, WA
"I was sadly disappointed by the technical ability at the university location. I went there after Apple diagnosed my camera as a "lens" issue. GoEBITS insisted on running the standard diagnostics, which I understand they need to do. What I don't understand is why they expected to find the problem with my Mac Air Web Cam using the diagnostics. I kept askin..." Read more
5 years ago
Andy F.
Seattle, WA
"Total scam. I brought in my 6-month old laptop with display issues. They told me they could get it turned around faster than the Apple Store could, and would deliver the same service, so I left it with them to get an estimate. They called me the next day and said there was a dent on the top that invalidated the warranty, and that the repair would cost ~$75..." Read more
5 years ago
"I brought in a ten year old laptop that was working fine, asking them to put in a power jack. That's the port on the laptop that the power cord goes into - because the pins on the power jack were damaged. But the machine was working. After it was in their shop for a week or two, it had a broken motherboard and the screen wouldn't light up. I wa..." Read more
a year ago